Course Materials, Campus Stores Management, In-Venue Athletic Stores Management, Ecommerce Services

30 September 2022 Course Materials, Campus Stores Management, In-Venue Athletic Stores Management, Ecommerce Services Arizona State University (ASU) seeks proposals from qualified firms to provide services for Course Materials Provisions, Campus Stores Management, In-Venue Athletic Stores Operations and Ecommerce. 30 September 2022 Open 9/30/2022 12:00 PM MST Type Request for Proposal Close 12/19/2022 12:00 PM MST Number 322203 Currency US Dollar Sealed Until 12/19/2022 12:00 PM MST 30 September 2022 Contacts Belinda Biggs Belinda.Biggs@asu.edu 30 September 2022 Commodity Codes Commodity Code Description 55-01 Printing and Publications 43-01 Information Technology 49-01 Athletic Supplies 50-01 Food and Beverage 52-01 Domestic Appliances, Supplies, consumer Electronic Products 53-02 Apparel and Luggage and Personal Care Products 90-01 Restaurants, catering and Business Meals 30 September 202230 September 202230 September 202230

September 202230 September 202230 September 202230 September 202230 September 202230 September 2022 mailto:Belinda.Biggs@asu.edu This Request for Proposal (RFP) is being issued to solicit proposals from innovative qualified firms, to provide Arizona State University (ASU), with Course Materials Provisions, General Merchandise Management, Convenience Store, Campus Store Restaurant Operations, In-Venue Athletic Stores Operations and E-Commerce Services. The RFP encompasses a 2-phase approach, due to the existing terms of the current agreements, and is segmented into the following categories, which may or may not be awarded to one or multiple parties at ASU’s sole discretion: Phase 1 1) Course Materials Provisions 2) General Merchandise Management 3) Included within the retail spaces: Convenience Store, Campus Store Restaurant operations.  Campus Store Restaurant operations are specifically limited to services offered within an ASU’s Campus Store and is not an offer to provide a Campus- wide Dining Program 4) Ecommerce Services Phase 2 1) In-Venue Stores for sales of ASU officially licensed apparel, gifts, and souvenirs at ASU Athletic Venues and Event and E-Commerce Provider. Other Important Information: For the purposes of the RFP, the buyer is Belinda Biggs, email Belinda.biggs@asu.edu Bid Open Date: 12:00pm MST, 9/30/2022 Deadline for Inquiries: 12:00pm MST, 11/21/2022 Bid Close Date: 12:00pm MST, 12/19/2022 The Bid Opening Information Meeting will be available via Zoom: 12:00 pm, 12/19/2022 *Meeting URL: https://asu.zoom.us/j/82754700740 *Attendance in this meeting is not mandatory. Description Required to View Event Prerequisites Required to Enter Bid 30 September 2022 1. Review the Intent, Background and Term of the RFP 2. Review the Instructions to Proposers 3. Review the Pre-Proposal Conference information 4. Review the Evaluation Criteria instructions 5. Review the Small Business & Small Disadvantaged Business Information 6. Review the Cooperative Agreements Information 7. Review Sustainability Requirements 8. Complete the attached Mandatory Certifications and upload in this section 9. Proposer must acknowledge and accept ASU COVID-19 policies. 10. Review the Proprietary/Confidential Statement instructions. 30 September 202230 September 202230 September 202230 September 202230 September 202230 September 202230 September 2022 Buyer Attachments There are no Buyer Attachments added to this event. 30 September 202230 September 202230 September 202230 September 202230 September 202230 September 2022 Questions Required Questions Group 1.1: Scope Overview Instructions: 1.1.1 Phase 1 of the Specifications/Scope of Work of this RFP are divided into the following categories: 1) Course Materials 2) General Merchandise/Retail management which includes a.Retail and/or Convenience Stores b.Campus Store Restaurant or dining within the retail or convenience store space c.E-commerce services Group 1.2: Course Materials Instructions: 1.2.1 The successful Proposer shall provide the University with a full range of course materials (e.g., new textbooks, used textbooks, digital textbooks, custom published materials, course packs, and textbook rentals, OER, inclusive access, etc.) including all required, recommended, or suggested course materials and supplies, including textbooks, software, materials published or distributed electronically. 1.2.2 If not, describe why or how you may be able to meet this requirement. 1.2.3 The successful Proposer shall provide all Course related material and supplies expected of a superior quality academic provider. 1.2.4 If not, describe why or how you may be able to meet this requirement. 1.2.5 The operations shall meet the highest standards and commercial practices in the industry. 1.2.6 If not, describe why or how you may be able to meet this requirement. 1.2.7 The successful Proposer shall make every effort to collaborate with and solicit information from the University’s faculty, on course related materials adoption commitments, to ensure early and timely adoptions by providing the university with reporting and tracking. 1.2.8 If not, describe why or how you may be able to meet this requirement. 1.2.9 A course material adoption tool is required to enable faculty to submit online requests and students to place orders for their complete list of requirements. Timely reports shall be provided to faculty members and students on order status. 1.2.10 If not, describe why or how you may be able to meet this requirement. 1.2.11 All course material requests placed after the adoption deadline must be processed in an expeditious manner. 1.2.12 If not, describe why or how you may be able to meet this requirement. 1.2.13 It is mandatory that all course related materials are available, prior to the beginning of each semester, and if digital, meet WCAG level AA or better as required by the University’s Web Accessibility Standard, and are available at sufficient quantities. 1.2.14 If not, describe why or how you may be able to meet this requirement. 1.2.15 Ensure prompt responses are provided to customers requiring special order literature, accessible versions of course materials, and/or other such related materials. 1.2.16 If not, describe why or how you may be able to meet this requirement. 1.2.17 The Proposer shall have affiliations and relationships across a broad spectrum of publishers and distributors. 1.2.18 If not, describe why or how you may be able to meet this requirement. 1.2.19 The successful Proposer shall purchase used textbooks throughout the entire Academic year. 1.2.20 If not, describe why or how you may be able to meet this requirement. 1.2.21 The Proposer shall provide documented return, exchange and buy-back policies. The process defined in these policies must be simple and clearly disseminated to the Campus community. 1.2.22 If not, describe why or how you may be able to meet this requirement. 1.2.23 The Proposer shall have the ability to offer a Textbook Rental program. The program shall include a “National Title List”, updated periodically and “Local Program List” provided by University, for at least (4) consecutive semester adoptions. The Proposer shall maximize the availability of textbook rentals with consistent quality. If the textbooks offered under the rental program, is less than optimum quality, the Proposer should explore options to provide a discount on the rental fee. 30 September 202230 September 202230 September 202230 September 202230 September 2022 1.2.24 If not, describe why or how you may be able to meet this requirement. 1.2.25 The Proposer shall execute effective strategies to expand and accelerate participation in Digital Subscription/Inclusive Access program. The expectation is to ensure that participants receive immediate access. The Digital Subscription/Inclusive Access Program is defined as a course materials program, primarily delivered as eBooks/courseware, including Open Educational Resources (OER) titles provided prior to the first day of class. The program should be affordable and encompass an effective and accessible method of content delivery. Collaboration with the University Library to effectively deliver open educational resources (OER) is encouraged. 1.2.26 If not, describe why or how you may be able to meet this requirement. 1.2.27 The Proposer shall continually evaluate digital delivery platforms and programs available and recommend to the University best possible options, as new technology evolves in the marketplace. This includes monitoring of improvements in accessibility and usability of digital delivery platforms. 1.2.28 If not, describe why or how you may be able to meet this requirement. 1.2.29 Increase flexibility to customize and personalize an online, interactive and easy to navigate ordering process to include expeditious delivery at reasonable shipping costs including international rates. Offer convenience with queuing lines by appointment with apps and/or curbside pick-up. 1.2.30 If not, describe why or how you may be able to meet this requirement. 1.2.31 A dedicated in-store pick up area shall be made available for items purchased online. 1.2.32 If not, describe why or how you may be able to meet this requirement. 1.2.33 Implement and facilitate a “Price Match” program guarantee, a “Price Comparable” functionality and/or “Peer-to-Peer Marketplace”, program to support students find affordable course materials. “Peer-to-Peer Marketplace” is defined as an online marketplace service for students to sell to their peers. 1.2.34 If not, describe why or how you may be able to meet this requirement. 1.2.35 The successful Proposer is required to work with the financial aid office to allow students who are expecting aid, to get their textbooks on an agreed upon payment option. 1.2.36 If not, describe why or how you may be able to meet this requirement. 1.2.37 The successful Proposer will work with and encourage publishers to ensure there are accessible versions for students with print disabilities. 1.2.38 If not, describe why or how you may be able to meet this requirement. 1.2.39 The successful Proposer will work with Student Accessibility and Inclusive Learning Services in acquiring versions of adopted materials, if needed, to ensure students with disabilities can access materials in a timely manner if alternative format conversion is needed to be done by ASU. 1.2.40 If not, describe why or how you may be able to meet this requirement. Group 1.3: General Merchandise Management Instructions: 1.3.1 The successful Proposer shall provide the Campus community the best possible combination of quality general merchandise sales and pricing, including but not limited to, trade books, class and alumni rings, jewelry, clothing (whether or not emblematic), University supplies, desk and dorm accessories, gifts, souvenirs, personal care items, convenience items, health and beauty aids, novelty items, graduation regalia (sale and rental) and announcements, paper and electronic custom anthologies, books published by the University, University-branded apparel, distinct lines of athletic and spirit-related apparel and goods, ASU college-level branded/logo marked clothing, promotional items and other merchandise made available on demand and for sale at specialty events. 1.3.2 If not, describe why or how you may be able to meet this requirement. 1.3.3 A wide selection of trade books with current publications, academic and technical literature in support of academic disciplines in the University must be made available. 1.3.4 If not, describe why or how you may be able to meet this requirement. 1.3.5 The successful Proposer, as an authorized licensee, shall have the right, subject to University's published standards, to use the University's seal, logotype, and associated trademarks and service marks and shall adhere to the University's trademark licensing program approval process prior to use. 1.3.6 If not, describe why or how you may be able to meet this requirement. 1.3.7 The Proposer acknowledges that the University may have other existing affiliated agreements and agrees to abide by all applicable terms and conditions of existing or future University contracts in providing specific items. 30 September 202230 September 202230 September 202230 September 202230 September 2022 1.3.8 If not, describe why or how you may be able to meet this requirement. 1.3.9 The University may obtain promotional merchandise from any supplier for non-retail purposes. 1.3.10 If not, describe why or how you may be able to meet this requirement. 1.3.11 The University may authorize the sale of certain merchandise by student groups or organizations. 1.3.12 If not, describe why or how you may be able to meet this requirement. 1.3.13 The successful Proposer shall provide a full-service Apple/Technology Store to be located in the Campus Store. The Proposer shall have a fully executed reseller agreement with Apple Computer Inc., and shall operate as the authorized campus reseller for the University. 1.3.14 If not, describe why or how you may be able to meet this requirement. 1.3.15 The successful Proposer shall only purchase branded merchandise, (https://brandguide.asu.edu/brand-elements), from suppliers who adhere to the University’s Licensing Program requirements. 1.3.16 If not, describe why or how you may be able to meet this requirement. 1.3.17 Be involved in the academic, cultural, athletic, and social environment of the University, taking advantage of opportunities to promote special merchandising such as pre-game shopping events, game day promotions, VIP exclusives, prospective/admitted student events, festivities and other events based upon University's activities. 1.3.18 If not, describe why or how you may be able to meet this requirement. 1.3.19 The successful Proposer shall coordinate with the University and provide any necessary fixtures, equipment (e.g., cart, tent, POS terminal, pop-up store, etc.), marketing support, staffing, to sell emblematic or general merchandise at special events e.g. on-site game days, stadium events etc., to capitalize on sales opportunities. 1.3.20 If not, describe why or how you may be able to meet this requirement. 1.3.21 The percentage mark-up for general merchandise should not exceed the existing gross profit margin for similar type and at prices competitive in the local area and in the college retail industry. 1.3.22 If not, describe why or how you may be able to meet this requirement. 1.3.23 It is the responsibility of the successful Proposer to make efforts in providing continual recommendations to the University on merchandise items offered in the Campus stores. 1.3.24 If not, describe why or how you may be able to meet this requirement. 1.3.25 A captivating display of merchandise is required, maximizing conversions of browsers to customers. Maintain a regular schedule to reposition older products with new products display. 1.3.26 If not, describe why or how you may be able to meet this requirement. Group 1.4: Convenience Store Instructions: 1.4.1 The successful Proposer shall provide fresh preparation methods, that support nutritious prepared foods, snacks and beverages. 1.4.2 If not, describe why or how you may be able to meet this requirement. 1.4.3 Compliance to Food and Safety Regulatory Program Standards and Codes, including sanitation standards, cleaning procedures, personal habits and hygiene. 1.4.4 If not, describe why or how you may be able to meet this requirement. 1.4.5 The successful Proposer shall ensure that the product offerings align with a diversity of food options, catering to customers’ preferences and budget. 1.4.6 If not, describe why or how you may be able to meet this requirement. 1.4.7 The successful Proposer shall innovate products and services to evolving customers’ demands and complementing loyalty programs to earn consistent customers and maximize revenue. 1.4.8 If not, describe why or how you may be able to meet this requirement. 1.4.9 In addition, explore possible options in providing resources, to create social gathering spots, routine and essential services. 1.4.10 If not, describe why or how you may be able to meet this requirement. Group 1.5: Campus Store Restaurant Operations Instructions: 30 September 202230 September 202230 September 202230 September 202230 September 2022 1.5.1 The Campus Store Restaurant operations shall include but not limited to, the management, personnel, purchase of supplies, equipment and materials, technical support, training, systems, quality control, financial and technical management, sale and service of food and beverage (including alcohol). 1.5.2 If not, describe why or how you may be able to meet this requirement. 1.5.3 Campus Store Restaurant operations are specifically limited to services offered within an ASU Campus Store and is not an offer to provide a Campus-wide Dining Program. 1.5.4 If not, describe why or how you may be able to meet this requirement. 1.5.5 Any serving of alcoholic beverages shall be done in accordance with University’s policies and all applicable Arizona state and municipal laws, including restricting access to alcoholic beverages to persons under the age to consume, and by those who are intoxicated. 1.5.6 If not, describe why or how you may be able to meet this requirement. 1.5.7 The Campus Store Restaurant shall meet and/or exceed the highest standards and commercial practices in the food/drink service and catering industry. 1.5.8 If not, describe why or how you may be able to meet this requirement. 1.5.9 The Campus Store Restaurant shall be in compliance with all Food and Safety Regulatory Program Standards, including sanitation standards, cleaning procedures, personal habits and hygiene. 1.5.10 If not, describe why or how you may be able to meet this requirement. 1.5.11 The Campus Store Restaurant shall incorporate strategies that are geared towards quick, convenient and high-quality customer service. 1.5.12 If not, describe why or how you may be able to meet this requirement. 1.5.13 Ensure that price points are attractive to the target market, keeping in mind budget-conscious customers. 1.5.14 If not, describe why or how you may be able to meet this requirement. 1.5.15 The Proposer acknowledges that the University may have other existing affiliated agreements, as it relates to similar products and/or services offered, and agrees to abide by all applicable terms and conditions of existing or future University contracts. 1.5.16 If not, describe why or how you may be able to meet this requirement. Group 2.1: Ecommerce Instructions: 2.1.1 The University is seeking to engage with a Proposer that has the capability to offer an interactive virtual and live store environment. The objective is to provide a high-tech, accessible, digital answer to the personal experience customers enjoy from a physical retail outlet. 2.1.2 If not, describe why or how you may be able to meet this requirement. 2.1.3 Provide a seamless easy-to-use accessible virtual shopping experience with personalization and real time interaction with associates to customers. Enhance customer experience as they browse products as actually displayed on store shelves, with the use of video, text, chat, augmented and/or virtual reality. 2.1.4 If not, describe why or how you may be able to meet this requirement. 2.1.5 Create fun, creative, inclusive and interactive virtual events to include previews of new products. Utilize social media posts and multi-platform advertisements to grow your reach and increase attendee participation. Elevate customer experience in these events with promotional swag ideas, approved by the University. 2.1.6 If not, describe why or how you may be able to meet this requirement. 2.1.7 All aspects of the website, including products, links, advertising, third party vendors shall be approved by the University prior to commencement. 2.1.8 If not, describe why or how you may be able to meet this requirement. 2.1.9 Deploy an advanced technology ecommerce solution, that includes strategies to streamline processes, gain greater insights into customer demands, explore new avenues for enhancing accessibility and usability of platforms, and for increasing revenues through new technology and trends. 2.1.10 If not, describe why or how you may be able to meet this requirement. 2.1.11 Ensure ecommerce, website, links, advertising are all accessible by students with disabilities, utilizing WCAG AA accessibility standards or better. 2.1.12 If not, describe why or how you may be able to meet this requirement. 2.1.13 As e-commerce has been accelerated exponentially, intensify the use of social media for internet marketing strategies. 30 September 202230 September 202230 September 202230 September 202230 September 2022 2.1.14 If not, describe why or how you may be able to meet this requirement. 2.1.15 Expand outreach to customers academic, cultural, athletic, and social environment platforms supported by the University. 2.1.16 If not, describe why or how you may be able to meet this requirement. 2.1.17 Provide ASU membership program rewards e.g. discount vouchers, gift certificates etc. 2.1.18 If not, describe why or how you may be able to meet this requirement. 2.1.19 Connect and integrate shopping web page, links and capabilities with ASU web page and ASU Mobile App. 2.1.20 If not, describe why or how you may be able to meet this requirement. 2.1.21 Expand outreach and presence at other ASU locations (e.g. Los Angeles and Washington DC) for bookstore and merchandise operations. 2.1.22 If not, describe why or how you may be able to meet this requirement. Group 2.2: Store Names Instructions: 2.2.1 The Campus Stores’ names shall not change without written authorization by the University. Group 2.3: Customer Satisfaction Expectations Instructions: 2.3.1 Efficient and courteous service in the daily operations. 2.3.2 Customer feedback channels must be employed through various methods of communication. 2.3.3 If not, describe why or how you may be able to meet this requirement. 2.3.4 Develop a store membership program with immediate benefits that creates affinity. 2.3.5 If not, describe why or how you may be able to meet this requirement. 2.3.6 Delivery of exceptional personalized customer experience and engagement. 2.3.7 Respond to customers’ new and frequently changing needs to achieve the desired outcome. 2.3.8 If not, describe why or how you may be able to meet this requirement. 2.3.9 Fast resolutions, real time support and a friendly approach are integral to ignite customer growth and satisfaction. 2.3.10 If not, describe why or how you may be able to meet this requirement. 2.3.11 Processing orders efficiently especially during rush periods to meet customer demands. 2.3.12 If not, describe why or how you may be able to meet this requirement. 2.3.13 Customer feedback results shall be shared with the University during quarterly review meetings. 2.3.14 If not, describe why or how you may be able to meet this requirement. Group 2.4: Hours Of Operation Instructions: 2.4.1 Operating hours/schedule shall be convenient to customers, with the objective of maximizing sales, and approved in writing by the University. 2.4.2 If not, describe why or how you may be able to meet this requirement. 2.4.3 Extended hours and operations during registration periods, special events and game days are required and shall be mutually agreed upon by both parties. 2.4.4 If not, describe why or how you may be able to meet this requirement. 2.4.5 Changes to the defined hours of operation must be approved by the University. 2.4.6 If not, describe why or how you may be able to meet this requirement. 2.4.7 Hours of operations shall be visible and clearly displayed on the outside of all locations. Group 2.5: Staffing Instructions: 2.5.1 All employees shall be subject to and comply with all Universities’ policies, code of conduct, rules and regulations while on campus. 30 September 202230 September 202230 September 202230 September 202230 September 2022 2.5.2 A management team that is adequately trained with exceptional knowledge, experience, competency and professionalism in managing all aspects of the applicable operations in a large and diverse University. 2.5.3 If not, describe why or how you may be able to meet this requirement. 2.5.4 The management team shall adopt a communication strategy that is proactive, inclusive and accessible, and collaborate as required with the University. 2.5.5 If not, describe why or how you may be able to meet this requirement. 2.5.6 Provide sufficient staffing for efficient customer traffic flow during rush periods and minimize the time spent by customers waiting in line, including substitutes for employee absences. 2.5.7 If not, describe why or how you may be able to meet this requirement. 2.5.8 The successful Proposer(s) shall implement ongoing training programs in customer service to ensure efficient and courteous services are extended to customers at all times. 2.5.9 If not, describe why or how you may be able to meet this requirement. 2.5.10 Implement continuous training and employee retention programs that will foster job satisfaction and mitigate the impact of workforce loss. 2.5.11 If not, describe why or how you may be able to meet this requirement. 2.5.12 The Campus Stores/Campus Store Restaurant Managers are subject to University’s approval. Changes or reductions to the agreed-upon staffing level shall require further discussions with and approval by the University. 2.5.13 If not, describe why or how you may be able to meet this requirement. 2.5.14 All staff shall be subject to University’s rules, per Section 19 of ASU’s Standard Terms and Conditions available at https://www.asu.edu/purchasing/pdf/Stand_TsCs_Provisions.pdf 2.5.15 If not, describe why or how you may be able to meet this requirement. 2.5.16 The successful Proposer(s) shall designate a representative to meet with University representatives quarterly, to review stores/Campus Store Restaurant operations, discuss issues and adopt resolutions, and improve store programs, merchandise selection, services and policies. 2.5.17 If not, describe why or how you may be able to meet this requirement. Group 2.6: Payment Methods Instructions: 2.6.1 With respect to its operations, the successful Proposer(s) shall accept payment, at a minimum, in cash, debit cards, charge cards (American Express, Discover, MasterCard, and VISA), including contactless payments technology and mutually agreed upon charge programs, voucher programs, gift card programs or financial aid services. 2.6.2 If not, describe why or how you may be able to meet this requirement. 2.6.3 The successful Proposer(s) shall be responsible for collection of payments for all sales under its operations and all merchant charges associated with the acceptance of charge cards. The University will not assume the role of a collection agency for the Contractor. 2.6.4 If not, describe why or how you may be able to meet this requirement. 2.6.5 The following shall be acceptable methods of tender types for purchases, made by the University at the Campus/Virtual stores ONLY a.Departments shall be allowed to charge department purchases at the Campus stores to departmental charge accounts. b.Official Purchase Order c.University Procurement Card (P-Card) d.Charge back to individual student accounts as authorized by the University. The University will specify the applicable purchase process. 2.6.6 If not, describe why or how you may be able to meet this requirement. 2.6.7 The successful Proposer(s) shall submit timely billing to the University for any charge sales. Remittance will be made by the University within Net 30 days of invoice. 2.6.8 If not, describe why or how you may be able to meet this requirement. 2.6.9 All unredeemed gift cards that were sold to customers by the Campus stores prior to the commencement of the contract shall be accepted by the successful Proposer(s). 2.6.10 If not, describe why or how you may be able to meet this requirement. 2.6.11 The successful Proposer shall make payments to the University at Net 30 days, upon receipt of Invoice. 30 September 202230 September 202230 September 202230 September 202230 September 2022 2.6.12 If not, describe why or how you may be able to meet this requirement. 2.6.13 Commissions shall be paid quarterly, twenty days after the end of each quarter. 2.6.14 If not, describe why or how you may be able to meet this requirement. 2.6.15 ASU will be entitled to subject invoices not paid within thirty (30) days of the invoice date to interest in the amount of 1.5% per month on any unpaid amounts. ASU reserves the right to discontinue the Services if successful Proposer fails to make payments when due. In the event of non-payment, ASU may terminate all further work on the Services and seek full payment from successful Proposer for all work performed and all expenses incurred including allocable costs, pursuant to the termination clause of this Agreement including the collection of payment. 2.6.16 If not, describe why or how you may be able to meet this requirement. Group 2.7: Systems Instructions: 2.7.1 The Proposer shall provide information technology systems with a commitment in keeping abreast with the University’s industry leading technology requirements (i.e. ASU’s Learning Management System) while providing a seamless interface with the University’s systems where necessary. 2.7.2 If not, describe why or how you may be able to meet this requirement. 2.7.3 Proposer will be responsible for compliance with ASU’s PCI standards available via Section 20 of ASU’s Standard Terms and Conditions available at https://www.asu.edu/purchasing/pdf/Stand_TsCs_Provisions.pdf. 2.7.4 If not, describe why or how you may be able to meet this requirement. 2.7.5 The Proposer shall comply to the Information Security requirements as stipulated in ASU’s Standard Terms and Conditions, Section 17, https://www.asu.edu/purchasing/pdf/Stand_TsCs_Provisions.pdf 2.7.6 If not, describe why or how you may be able to meet this requirement. 2.7.7 Information on ASU’s security review process can be found at https://getprotected.asu.edu/policy-compliance/vendor-relationship. The security review process is merely provided for informational purposes only. Group 2.8: Shipping Instructions: 2.8.1 Contract with carriers that provide discounted rates to reduce shipping costs. 2.8.2 If not, describe why or how you may be able to meet this requirement. 2.8.3 Ensure shipments are processed efficiently with tracking status available when order is placed, including minimizing delivery time especially during peak periods. 2.8.4 If not, describe why or how you may be able to meet this requirement. Group 2.9: Taxes, Permits, Licenses Instructions: 2.9.1 The successful Proposer(s) shall pay for all taxes attributable to the operation of the stores/Campus Store Restaurant with the exception of property taxes for physical store locations. 2.9.2 If not, describe why or how you may be able to meet this requirement. 2.9.3 ASU is the authority having jurisdiction for all new construction and renovation required by law to be submitted for a building permit and is subject to ASU’s code review and inspection requirements (https://cfo.asu.edu/bldg-permit-requirements) and all applicable laws, ordinances and regulations. Upon plan review approval, ASU shall issue the necessary permits and conduct inspections in accordance with the approved plans. 2.9.4 If not, describe why or how you may be able to meet this requirement. 2.9.5 A Capital Programs Management Group (CPMG) Project Manager (PM), shall submit the permit application and applicable construction documents to ASU Construction Support Services on behalf of the successful Proposer(s). The successful Proposer(s) shall pay all ASU fees associated with permitting and inspections. 2.9.6 If not, describe why or how you may be able to meet this requirement. 2.9.7 The successful Proposer(s) shall incur all costs associated with obtaining all necessary licenses required for the performance of services as required by all applicable laws, ordinances and regulations and shall submit copies of all approved licenses to the University. 2.9.8 If not, describe why or how you may be able to meet this requirement. 30 September 202230 September 202230 September 202230 September 202230 September 2022 2.9.9 Proposer shall pay all associated licensing fees with respect to becoming licensed with ASU’s Licensing Agent for the use of any ASU marks, which requires, but not limited to compliance to various licensing terms and conditions, as well as paying the prevailing commission rate associated with the sale of licensed products. 2.9.10 If not, describe why or how you may be able to meet this requirement. 2.9.11 As applicable, permits/licenses must be displayed as required by law. Group 2.10: Security Instructions: 2.10.1 It is the responsibility of the successful Proposer(s) to secure the premises against the risk of loss or damage to the property and for any repairs to, replacement or compensation for such property under its custody and control, at all times. 2.10.2 If not, describe why or how you may be able to meet this requirement. 2.10.3 Any issues relating to out of compliance, damage and/or loss to the retail space shall be reported to the University within 24 hours of the occurrence. 2.10.4 If not, describe why or how you may be able to meet this requirement. 2.10.5 The successful Proposer(s) shall maintain security systems, security plans and emergency procedures. 2.10.6 Security plans must be initiated to deal with events for high customer traffic flow, acceptable to the University. 2.10.7 If not, describe why or how you may be able to meet this requirement. 2.10.8 The staff shall be trained on security policies and emergency procedures. 2.10.9 Distribution of keys shall be under the control of the University. Group 2.11: Safety Instructions: 2.11.1 Material Safety Data Sheets (MSDS) for any chemicals used or stored within the Campus stores shall be submitted to the University’s Environmental Health and Safety department. 2.11.2 The University and the successful Proposer(s) shall ensure compliance to all applicablefire, building and electrical codes and regulations. 2.11.3 All emergency procedures shall be documented and updated in the event of fire or casualty. 2.11.4 The successful Proposer shall be in full compliance with the Federal Occupational Safety and Health Act and all other applicable laws, regulations and ordinances of environmental safety and health requirements. 2.11.5 A Covid 19 response and control plan shall be provided, implemented and updated to eliminate or reduce exposures, in compliance with federal, state and local requirements. Group 2.12: Maintenance Instructions: 2.12.1 The University shall provide limited pest control services at the University’s regular schedule; the University provides integrated pest management practices. The operator will be responsible for additional pest control services beyond what the University provides including services related to food venues located within the location. 2.12.2 If not, describe why or how you may be able to meet this requirement. 2.12.3 The University shall be responsible for maintenance or repairs of the infrastructure and core/shell of facilities. Fixtures, finishes, furniture, and equipment within the facility will be the responsibility of the operator to fund the repairs. 2.12.4 If not, describe why or how you may be able to meet this requirement. 2.12.5 The University shall provide standard utilities. The successful Proposer(s) shall be responsible for the costs associated with utilization of utilities as required in the course of operations. The current estimated annual utility cost is $120,000. 2.12.6 If not, describe why or how you may be able to meet this requirement. 2.12.7 The successful Proposer(s) shall maintain good housekeeping practices and ensure cleanliness relative to the appearance, floor space, keeping aisles free of obstacles, waste and garbage removal from the store and provision of basic janitorial equipment and supplies. Operator will be responsible for maintaining the cleanliness of the immediate exterior entrance areas to venue locations. 2.12.8 If not, describe why or how you may be able to meet this requirement. 30 September 202230 September 202230 September 202230 September 202230 September 2022 2.12.9 The successful Proposer(s) shall participate in the University’s Zero Waste program. All recyclable and organic materials shall be placed in designated containers. Removal of bulk waste must be arranged through the Zero Waste Program. Mishandling of waste will result in charges to the operator. 2.12.10 If not, describe why or how you may be able to meet this requirement. 2.12.11 The successful Proposer(s) shall be responsible for the repair or replacement cost of theft, loss and/or damage to the retail space. 2.12.12 If not, describe why or how you may be able to meet this requirement. 2.12.13 Any proposed signage types and placement shall be approved by the Office of the University Architect. All other banners and advertising items displayed must adhere to the University’s requirements, prior to installation 2.12.14 Retail locations shall not be used for any unlawful purpose or any purposes other than as described herein. 2.12.15 The successful Proposer shall conduct its activities in a careful and safe manner that does not violate any insurance coverage maintained by the University, during its course of operations. 2.12.16 The Campus Stores shall meet or exceed the requirements of the Americans with Disabilities Act (“ADA”) and all other codes, laws and regulations as applicable. 2.12.17 If not, describe why or how you may be able to meet this requirement. Group 2.13: Telecommunication/Network Instructions: 2.13.1 University shall provide all equipment and lines for telephones. Phone Costs associated with telephone services, required for operations, shall be borne by the successful Proposer(s), estimated at $50 per phone/month for the phone line, and between $4.00 and $14.00 per phone/month for handset hardware. 2.13.2 If not, describe why or how you may be able to meet this requirement. 2.13.3 Internet data is provided by the University, including campus store locations. A monthly charge of $50 per month per data drop for wireless and wired hardware shall be incurred by the successful Proposer(s). 2.13.4 If not, describe why or how you may be able to meet this requirement. 2.13.5 Service costs will be reviewed annually. If necessary, ASU may adjust the monthly services amounts to the extent necessary to cover increased costs to ASU. 2.13.6 If not, describe why or how you may be able to meet this requirement. Group 2.14: Parking Instructions: 2.14.1 The successful Proposer(s)’ staff are required to adhere to all parking regulations, which includes parking in a location approved and provided by the University. 2.14.2 The successful Proposer(s)’ staff are required to purchase valid parking permits from the University’s Parking and Transportation Services office. Standard parking permit rates apply. Group 2.15: Physical Store Concept Instructions: 2.15.1 Proposals shall include any proposed financial considerations, in the financial proposalsection, for capital investment, to support an optimal store concept. 2.15.2 If not, describe why or how you may be able to meet this requirement. 2.15.3 Internal design fees, shall be at the expense of the successful Proposer(s), and are not to be considered part of the capital investment. 2.15.4 All capital equipment purchased by the successful Proposer(s), and not attached as a fixture to real estate shall remain the property of the successful Proposer(s). 2.15.5 All copies of invoices paid by successful Proposer, for capital investment shall be submitted to the University within thirty days of remodeling completion. 2.15.6 If not, describe why or how you may be able to meet this requirement. 2.15.7 If the actual amount spent by the successful Proposer(s) on facility improvements is less than the amount offered in the Proposal, the difference shall be paid to the University, payable upon completion of the improvements within 30 days. If the actual amount spent is more than the amount offered in the Proposal, the cost difference shall be the sole responsibility of the successful Proposer(s) to complete the facility improvements. 2.15.8 If not, describe why or how you may be able to meet this requirement. 30 September 202230 September 202230 September 202230 September 202230 September 2022 2.15.9 Complete plans, timelines and specifications for remodeling shall be submitted for review and approval in writing by the University prior to commencement. 2.15.10 If not, describe why or how you may be able to meet this requirement. 2.15.11 Store improvements shall meet or exceed the requirements of the Americans with Disabilities Act (“ADA”) and all other codes, laws and regulations as applicable. 2.15.12 If not, describe why or how you may be able to meet this requirement. Group 2.16: Inventory Instructions: 2.16.1 The selected Contractor shall purchase the inventory from the current contractor (as applicable), upon termination, expiration or non-renewal of the existing contract. 2.16.2 If not, describe why or how you may be able to meet this requirement. 2.16.3 Inventory of products shall be sufficient, or lack thereof, purchase and establish a new inventory to facilitate the purpose of this RFP. The University shall not reimburse the successful Proposer for any costs associated with inventory. 2.16.4 If not, describe why or how you may be able to meet this requirement. 2.16.5 The inventory shall be purchased at the current contractor’s cost. 2.16.6 If not, describe why or how you may be able to meet this requirement. 2.16.7 Used textbooks shall be purchased at the current contractor’s cost, not to exceed 50% of the current retail selling price or not less than 50% of the student’s purchase price. 2.16.8 If not, describe why or how you may be able to meet this requirement. 2.16.9 New and used textbooks that have been adopted for an upcoming term or semester shall be purchased up to the quantity of anticipated enrollment. 2.16.10 If not, describe why or how you may be able to meet this requirement. 2.16.11 Proposer will keep detailed records of all inventory purchased under this RFP, including invoices itemizing by identifying SKU/item number, description, quantity, date, and cost. 2.16.12 If not, describe why or how you may be able to meet this requirement. Group 2.17: Reporting Instructions: 2.17.1 The successful Proposer(s) shall provide the following periodic reports, as applicable to the scope of work: On a monthly basis, on or before the 10th day of the following month i.Gross Sales by Course Material and General Merchandise. ii.Net Sales of Convenience Store and Campus Store Restaurant Operations. iii.Online and Instore Net Sales analysis, segmented by a.Course Material b.General Merchandise iv.Commissions of Gross Revenue by Course Material and General Merchandise. v.Commissions of Net Revenue from and Campus Store Restaurant Operations. vi.Other financial revenue commitments to the University. vii.Operational payments associated with utilities, phones, network. viii.Shipment reports on average time taken from the time of order to delivery, by Course Material (Department) and General Merchandise. 2.17.2 If not, describe why or how you may be able to meet this requirement. 2.17.3 The successful Proposer(s) shall provide the following periodic reports, as applicable to the scope of work: On a bi-annual basis, and prior to review meetings i.Risk Document and Performance Metrics (Appendix 3) ii.Total Number of affiliations with Publishers and Distributors iii.Course Material Savings to Students (Appendix 3) iv.Digital Subscription/Inclusive Access course material growth v.All monetary contributions distributed/used for the current year by project/program. vi.Market Basket Survey of on-campus retail in comparison to off-campus competitors vii.All other suggestions/recommendations for service improvements and revenue enhancement strategies viii.Customer Feedback Results 2.17.4 If not, describe why or how you may be able to meet this requirement. 30 September 202230 September 202230 September 202230 September 202230 September 2022 2.17.5 Annual reports shall be aligned with University’s fiscal year reporting period to include i.Audited financial statements ii.A statement of Gross Sales and commissions paid to University 2.17.6 If not, describe why or how you may be able to meet this requirement. Group 2.18: Value Add Services Instructions: 2.18.1 Your Proposal shall include a response to the attached Value Add Services, in a singlefile upload, not to exceed 50MB. Group 3.1: Company Overview and Experience Instructions: 3.1.1 Please provide your corporate structure including all business entities and/or subsidiaries. 3.1.2 Please indicate if there are any pending acquisitions involving Proposer. 3.1.3 Please provide details of your organization, including the team dedicated to service this account, their titles, qualifications and experience. Please identify the lead point of contact acting as the designated representative to liaise with the University on all matters pertaining to the operations including quarterly review meetings 3.1.4 Please provide three client references similar in size and scope, in the last three years or currently under development, with more than one retail location, that speak to your ability to meet the requirements provided within this RFP. Please include statistics on contractual duration and dates and demonstrate track record of success and growth. 3.1.5 Please provide information on any contract that has been terminated prior to contract expiration and reasons for early termination. 3.1.6 Please provide a statement documenting all open or pending litigation initiated by Proposer or where Proposer is a defendant or party in any litigation that may have a material impact on the Proposer’s ability to deliver the contracted services. Group 3.2: Course Materials Provision Instructions: 3.2.1 Describe what process will be used to ensure there are sufficient quantities of textbooks and supply coverage for all University courses. 3.2.2 Discuss your approach to collaborate with University’s faculty to ensure early and timely adoptions for course materials. 3.2.3 Please provide an overview of your course material adoption tool, search, ordering and reporting functionalities, accessibility review, and interactive capabilities. 3.2.4 Describe the scope of actions to be implemented on textbook acquisitions for late course additions, unexpected increased sections enrollments, late faculty adoptions, and/or any course materials required by faculty for students. 3.2.5 Please provide methods employed to ensure course materials are available in advance prior to each semester. 3.2.6 Please provide methods employed to ensure materials are accessible and available for students with print-disabilities. 3.2.7 There are often times where ASU needs a publisher to provide a more accessible means for accessing content to students (i.e. requesting a print-equivalent edition to be converted into a more accessible version for the student). i.How do you ensure that each publisher provides such access within a reasonable timeframe and within the accessibility requirements requested? ii.Do you have any SLAs with your publishers? iii.Do you manage this process for your clients or would you expect ASU to handle directly with the publisher? 3.2.8 Please describe your response mechanism on faculty textbook adaptations, alternate format accommodations for learners with disabilities, and special-order literature. 3.2.9 Please provide strategies to expand affiliations with publishers and distributors. Please include the current number of affiliations established. 3.2.10 Please provide a brief summary of the types of relationships you have with publishers and distributors that best support our Academic model and differentiate your proposal from others. 3.2.11 How do you propose addressing a pricing affordability structure and strategy for CourseMaterials? 3.2.12 Provide your policies on textbook buybacks, return and exchange services, including effective channels that will be utilized to communicate these policies to the campus community. 30 September 202230 September 202230 September 202230 September 202230 September 2022 3.2.13 Please detail your rental program capability including the number of titles available online and instore with corresponding percentage coverage, partnerships established and pricing structure to promote affordability. 3.2.14 The successful Proposer shall purchase used textbooks throughout the entire Academic year, not to exceed course enrollment quantities. Please indicate the purchase percentage cost of current retail selling price and student’s purchase price. 3.2.15 Cite specific efforts and timeline on execution plans to implement, promote and increase participation in affordable digital delivery platforms and programs. 3.2.16 Proposals shall include technology utilized for immediate access. 3.2.17 Detail average cost percentage in comparison to new, used and rental books. 3.2.18 Please describe your future strategic initiatives for further development of electronic/digital content to students at affordable and competitive pricing. 3.2.19 Discuss your ability to provide a seamless ordering process, expeditious delivery and convenient pick up options. 3.2.20 Please discuss ideas in executing various programs to support students in finding affordable course materials, including OER and any previous collaboration with libraries. 3.2.21 Please outline your payment process for students entitled for financial aid. 3.2.22 Please describe your company’s plan to develop and implement an active strategic plan to increase course materials market share, in addition to those listed above. Group 3.3: General Merchandise Management Instructions: 3.3.1 Discuss your strategy to provide superior quality general merchandise products, University-branded apparel and ASU college-level branded clothing, promotional items and other merchandise available on demand and/or at specialty events. In addition, please list the top 20 vendors that you currently use. 3.3.2 Describe the process for selecting, publicizing and ensuring availability of trade books and other publications, including periodicals. 3.3.3 Describe your initiatives to offer products and services beyond books, to invigorate and enrich the quality of life in the campus community including prospective and alumni community members. 3.3.4 Discuss your methodology to ensure compliance to contractual obligations with University’s existing contracts. 3.3.5 What is your sourcing strategy to secure orders for branded merchandise from local sources? 3.3.6 Please indicate your willingness to contract with Apple Computer Inc., as a licensed campus reseller for the University. 3.3.7 Please submit a plan and timeline if there is an intent to sell technology devices. Such plans at the minimum should describe the type, brand and pricing. 3.3.8 Please include your marketing outreach strategy, dedicated to driving growth in revenue through promotional sales events. 3.3.9 Please indicate your ability to mobilize sales efforts in promoting new products and increase product awareness in special on-site events. 3.3.10 Please specify the method and controls that will be implemented to ensure University pricing is not greater than that which is offered to the general public in the local area and in the college retail industry. 3.3.11 Please describe your approach in identifying new and innovative merchandise, defining product assortment that should provide continuous change in accordance with customer behavior, remaining adaptable and keeping up with trends. 3.3.12 Discuss your strategy on creative displays, backed by research and merchandising fundamentals, to increase traffic flow, capture customers’ attention, connect with customers, recapture lost customers and attract new customers. 3.3.13 Please describe your company’s plan to develop and implement an active marketing strategic plan to increase general merchandise sales in addition to those listed above. Group 3.4: Convenience Store Instructions: 30 September 202230 September 202230 September 202230 September 202230 September 2022 3.4.1 Please describe your company’s operations and management plan for the Convenience Store, including, but not limited to i.The major product categories and pricing that your company would offer. ii.Your plan to ensure that the core elements of the convenience store are addressed, including adherence to Food and Safety Regulatory Program Standards and Codes, sanitation standards, cleaning procedures, personal habits and hygiene. iii.Your plan to ensure support of local food sources. iv.Your approach to incorporate a variety of program offerings, discounts and promotions. v.Your strategies to ensure customers’ demands are met by means of data collection, product testing etc., to maximize revenue. vi.Flexibility to accommodate smaller budgets and remain competitive. vii.Monitor inventory and restock to avoid product shortages. viii.Additional resources that could entice customers with frequent visits to the store. Group 3.5: Campus Store Restaurant Operations Instructions: 3.5.1 Please indicate your ability to provide the necessary resources in the day to day operation of the Campus Store Restaurant. 3.5.2 Please specify your menu item list including size offerings, pricing and nutritional information. 3.5.3 Please outline your purchasing procedures to ensure consistency in quality of supply, and a guaranteed steady supply of products within lead-times. 3.5.4 Please confirm adherence to Food and Safety Regulatory Program Standards and Codes. 3.5.5 Please provide your procedures on sanitation standards, cleaning procedures, personalhabits and hygiene. 3.5.6 Please define your operational plan on resource allocation to achieve short term objectives that support your larger business goals and maximize profits. 3.5.7 Please define strategies to provide quick, convenient and high-quality customer service. 3.5.8 What are your Key Performance Indicators to ensure customer satisfaction at the highest standards? 3.5.9 What steps are in place to secure bulk discount purchases for price optimization and affordability that can be passed down to customers? 3.5.10 Discuss your methodology to ensure compliance to contractual obligations with University’s existing contracts. Group 3.6: Financial Statements Instructions: 3.6.1 Option A. Proposers who have audited financial statements are to provide the following: Audited financial statements for the two (2) most recent available years. 3.6.2 Option B. Proposers who might not have audited financial statements are to provide the following: It is preferred that audited financial statements for the two (2) most recent available years be submitted. However, if not available, provide a copy of firm’s two (2) most recent tax returns or compiled financial statements by an independent CPA. Group 4.1: Ecommerce Instructions: 4.1.1 Please describe your capability of taking a full browsing experience in a physical retail store environment to digital. This should include an illustration of your solution, links to similarly structured current online stores you host and apps that are available for virtual shopping, plans and timelines. 4.1.2 Please discuss your approach to engage customers at a personal level in real time, with a hosted “help” functionality, and providing instant connection to drive conversions. 4.1.3 Please include in your proposal the type of digital delivery platforms and mobile user interface features that will be made available, including integration technology shopping capability, with the University’s web page and apps. 30 September 202230 September 202230 September 202230 September 202230 September 2022 4.1.4 Please discuss your approach to ensure the browsing experience is accessible to all customers including those with disabilities. 4.1.5 Please describe the capability to access online supply for products not available on the floor e.g. sizes, colors etc. 4.1.6 Please provide ideas on fun virtual setting events to increase attendee participation, build customer loyalty relationships and enhance the experience customers enjoy while shopping. 4.1.7 Please specify the necessary steps to complete the approval cycle on all associated approvals required from the University prior to launch date, including plans and timelines. 4.1.8 Please provide an overview on process steps to ensure constant moderation and management of your e-commerce solution. 4.1.9 Please outline your payment process for students entitled for financial aid. 4.1.10 Discuss your methodology to ensure compliance to contractual obligations with University’s existing contracts. 4.1.11 Please provide your proposed marketing outreach strategy, dedicated to driving growth in revenue through promotional sales events, social media channels and platforms, and include quantitative success measurements. 4.1.12 What unique value proposition can you demonstrate to ensure you expand your outreach within the campus community? 4.1.13 What outreach strategies, merchandise and discounts do you propose to aid in the recruitment and/or affinity building for future students and their families? 4.1.14 What efforts will you take to collaborate with campus retailer partners and University Marketing to increase upsell potential of products and/or brand affinity? 4.1.15 What steps will be taken to expand your outreach and presence at other ASU locations specifically in Los Angeles and Washington DC? 4.1.16 Please specify the method and controls that will be implemented for general merchandise, to ensure University pricing is not greater than that which is offered to the general public in the local area and in the college bookstore industry. 4.1.17 Please describe your approach in identifying new merchandise, defining product assortment that should provide continuous change in accordance with customer behavior, remaining adaptable and keeping up with trends. Group 4.2: Customer Satisfaction Expectations Instructions: 4.2.1 Please discuss your approach to provide efficient and courteous customer service. 4.2.2 Please list the channels that you would implement, to receive qualitative customer feedback. 4.2.3 Describe the methods to embrace customer insights and improve customer experience on a personal level. 4.2.4 Provide an overview of your strategy to synthesize customer data into actionable intelligent decisions. 4.2.5 Please indicate all programs that you would implement to motivate and increase customer loyalty e.g. shipping “subscription” program based on membership status, “FREE” shipping based on purchases of a certain amount or membership status. 4.2.6 Please discuss ways to adopt a customer engagement culture and rapidly respond to customers’ changing needs and requirements. 4.2.7 Please outline key trends of omnichannel real-time customer support tools that you will provide to retain a positive customer service. 4.2.8 Please include key performance measurements on customer feedback results, to be shared with the University at review meetings. Group 4.3: Staff Discounts Instructions: 4.3.1 Please propose a percentage discount that will be offered to University’s faculty and staff on all purchases over $1.00, excluding sale merchandise, athletic merchandise, computer hardware, academically discounted software and food/beverage sold at the Campus Store Restaurant. Group 4.4: Hours of Operation Instructions: 4.4.1 Please indicate your proposed daily operating schedule for each location. 30 September 202230 September 202230 September 202230 September 202230 September 2022 4.4.2 Please propose your schedule for extended hours during registration periods and special events. Group 4.5: Staffing Instructions: 4.5.1 Please provide staffing levels for the daily operation and during rush periods. 4.5.2 Are there any initiatives and/or plans to employ students? 4.5.3 Outline and describe the training programs provided to staff, including any of University’s students hired. The description should include training courses offered, frequency of training sessions and its objectives. 4.5.4 Please describe your strategies to implementing employee retention programs, reward and recognition programs to attract and retain employees, employees who go above and beyond in providing superior customer service, as well as reduce high employee turnover rates. 4.5.5 Please outline your Benefit programs (e.g. Health insurance, vacation, paid holidays etc.) 4.5.6 Please describe your methodology to ensure due diligence for responsible business conduct specifically on living wages and income. 4.5.7 Management Continuity. Please describe your management continuity plan, specificallypertaining to management position resignations associated with daily operations. Group 4.6: Payment Methods Instructions: 4.6.1 Please indicate the method of payments that will be accepted. 4.6.2 Describe the process integration method that will be used for University purchases at the Campus stores with acceptable methods of tender types, as stated in the Scope of Work, Section 2.6.5. 4.6.3 Please discuss your approach to coordinate with the University on sales reconciliations for acceptance of unredeemed gift cards, as applicable. 4.6.4 Please indicate your proposed billing cycle periods. Group 4.7: Systems Instructions: 4.7.1 Provide your operating policies and procedures to prevent credit card fraud and identitytheft. 4.7.2 Describe the procedures employed to detect, isolate or disable all systems that interact with Information Resources in the event a security breach is identified, including any systems that would hold or process University Records, or from which University Records may be accessed. 4.7.3 What procedures and methodology are in place, to ensure timely remediation of security breach and notification to the University? 4.7.4 What are your standard service level agreement (SLAs) in relation to responding to andresolving security or other technical issues? 4.7.5 Please provide an escalation path in the event the aforementioned SLAs are not met, and further guidance is needed on resolving security or other technical issues. 4.7.6 Briefly describe your data backup and recovery plan, including scope and frequency of backups, supported by policies and procedures. 4.7.7 Describe the methods used to encrypt backup data or alternative safeguards used to protect backups against unauthorized access? 4.7.8 Describe the security features incorporated on Information Security, to safeguard University Records containing confidential information. 4.7.9 What administrative safeguards are employed to verify staff access to the environment hosting University Records, to ensure need-to-know-based access? 4.7.10 What procedures and best practices are in place to ensure that user credentials are updated and terminated as required by changes in role and employment status? 4.7.11 What procedures and safeguards are utilized for disposing of University Records according to prescribed retention schedules or following the conclusion or termination of a contract, whereby to a.Render University Records unrecoverable b.Prevent accidental and unauthorized access to University Records and c.Prevent subsequent restoration of backed-up University data. 4.7.12 List and describe any regulatory or legal actions taken against Proposer for security or privacy violations or security breaches or incidents, including the final outcome. 30 September 202230 September 202230 September 202230 September 202230 September 2022 Group 4.8: Shipping Instructions: 4.8.1 Please discuss your ability to provide discounted rates on shipping costs. 4.8.2 Provide an overview of your shipping process, including order tracking status and order shipment cycle time, when the order is placed until the order is shipped and delivered to the customer. 4.8.3 What efforts are employed to minimize order shipment cycle time especially during peak periods? Group 4.9: Security Instructions: 4.9.1 Describe how security issues (both physical security and electronic security) will be addressed for the operation of the physical campus store locations and Campus Store Restaurant. 4.9.2 Please provide your security plans including security escalation processes for timely reporting on security issues and resolutions. 4.9.3 Briefly describe your security plans when dealing with special events with high customer traffic flow. 4.9.4 Please provide an overview of your training programs, including security, emergency incident- based preparedness and intelligent situational awareness. 4.9.5 Please provide your control and authorization procedures for physical security access, including change out of locks, as applicable, and security of spaces and keys. Group 4.10: Safety Instructions: 4.10.1 Please provide your procedures for handling and storing chemicals, and enforcing suchprocedures as they apply to the operations management and staff. 4.10.2 What are the control measures taken to ensure building safety and maintenance are in compliance with the applicable codes and regulations? 4.10.3 Please provide your emergency procedures and your documented process on updates/revisions. 4.10.4 Briefly describe your Covid 19 and/or other pandemic response and control plans, and protocols. 4.10.5 Please provide a contingency plan or disaster recovery plan in the event of major casualty or natural disaster affecting the store. Group 4.11: Maintenance Instructions: 4.11.1 Please indicate any additional deliverables expected of the University, other than those already stated, to ensure continuous cleanliness and maintenance in the operation of the facility. 4.11.2 Please provide your Preventative Maintenance Plan to protect the longevity of in-store, Campus Store Restaurant, etc. assets. 4.11.3 Please describe your approval process flow for all advertising material, subject to regulation and prior approval of the University. 4.11.4 Please specify your ability to ensure your facility meets or exceeds the requirements of the Americans with Disabilities regulations. Group 4.12: Physical Store Concept Instructions: 4.12.1 Please discuss strategies to include an optimal retail concept, based on currently available space. This shall include but not limited to store remodeling, expansion, and new store concepts. 4.12.2 Please discuss strategies to include an optimal retail concept, assuming space is not a limitation. This shall include but not limited to store remodeling, expansion, and development of new locations. 4.12.3 Describe the anticipated timeline requirements for strategies proposed. 4.12.4 Please discuss your approval process steps for plans, timelines and specifications submission to the University, including conformance to ADA requirements, prior to commencement. Group 4.13: Sustainability Instructions: 30 September 202230 September 202230 September 202230 September 202230 September 2022 4.13.1 How does your organization support sourcing Fair Trade products? Please provide examples of Fair-Trade products that will be sourced 4.13.2 How do you target single-use plastic reduction in your stores? 4.13.3 What best practices in innovation, sustainability and zero waste are your company currently utilizing and what can you bring to campus? Group 4.14: Inventory Instructions: 4.14.1 Please describe your inventory tracking system that will be utilized in your store operation, to ensure consistency in products, food and/or beverage availability. 4.14.2 Each proposal shall include an implementation plan including timelines and responsibilities, to ensure a smooth transition in the event a different Contractor is selected. a.List the existing furnishings and fixtures owned by University or current store Contractor, located in the store premises, that Proposer would desire to use in its operations. With respect to the furniture, fixtures, and equipment owned by University, University makes no implied or express warranties, including, but not limited to, the implied warranties of functionality and fitness for a particular purpose. Unless otherwise specifically agreed, all University’s furniture, fixtures, and equipment offered for the Contractor’s use is supplied in “as is” condition and the Contractor shall use it at their own risk. 4.14.3 Each proposal shall include an implementation plan including timelines and responsibilities, to ensure a smooth transition in the event a different Contractor is selected. b.Please describe the process for transfer of accountability of all existing inventory, which include identifying key action steps and milestone dates. c.Provide the Technology Integration phased approach to address both hardware and software. Group 4.15: Reporting Instructions: 4.15.1 Please provide samples of reporting that will be provided to the University 4.15.2 Please provide an explanation of the reporting mechanism that will be utilized to ensure timely reports are delivered to ASU as required in the Scope of Work, Reporting, Section 2.17. 4.15.3 Please illustrate the platform application that will be made available for ease of extracting reports on real time data related but not limited to sales, commissions etc., as required by the University. Group 5.1: Instructions: 5.1.1 Please review and include a response to the attached Financial Proposal, in a single file upload. Group 6.1: General Scope Instructions: 6.1.1 Phase 2 of the Specifications/Scope of Work of this RFP includes In-Venue Stores operations at ASU Athletic Venues and Events, including eCommerce services, for ASU’s Department of Athletics (“ASU Athletics”) licensed merchandise. 6.1.2 The successful Proposer shall sell ASU officially licensed athletic merchandise, including apparel, gifts, and souvenirs ("Athletic Merchandise") at the store locations, Athletic events, and online. 6.1.3 If not, describe why or how you may be able to meet this requirement. 6.1.4 The successful Proposer shall provide full retail operations, at the ASU's Sparky's Stadium shop, other in-venue locations and online which shall be linked from the ASU Athletics' official Sun Devil Athletics website, www.thesundevils.com (the "Online Store"). 6.1.5 If not, describe why or how you may be able to meet this requirement. 30 September 202230 September 202230 September 202230 September 202230 September 2022 6.1.6 The successful Proposer shall also provide retail services at all ticketed home ASU athletic events ("Athletic Events"), such as Football, Basketball, Baseball, Softball, Gymnastics, Soccer, Volleyball, Wrestling, Hockey (to be available in December of 2022), Pac-12, NCAA or other postseason championship events (all sports) hosted by ASU regardless of location, Football practices when open to the public including Camp Tontozona and spring games, at other ASU and non-ASU locations, at select high-profile road events including but not limited to football bowl games and NCAA championship events with locations and events to be determined by mutual agreement, and at Sun Devil Club events during the year (approximately 10 Sun Devil Club events held annually) if requested by ASU. Merchandise sales at non-ticketed athletic events are strongly encouraged, but not required. 6.1.7 If not, describe why or how you may be able to meet this requirement. 6.1.8 Proposer shall ensure that all merchandise, are approved for sale by ASU Trademarks Office or purchased from ASU licensed vendors. Subject to applicable law, commercial factors (such as price, quantity, quality and seasonality), and contractual restrictions, Proposer will use commercially reasonable efforts to i.Work with ASU Athletics to have merchandise sold on game-days and non-game-days ii.Offer products created by official partners of ASU Athletics iii.Provide an opportunity to licensed companies and who are ASU Athletics official partners based in the region, to enhance presentation and sales of licensed products iv.Work with ASU Athletics’ official partners to create brand synergy in point-of-sale materials to amplify the image of Proposer, its products and ASU Athletics, provided that, Proposer obtains the approval of ASU Athletics of any such partner materials before production for NCAA compliance. 6.1.9 If not, describe why or how you may be able to meet this requirement. 6.1.10 The successful Proposer shall provide sales of merchandise at specific ASU Event Locations, stipulated in Appendix 1, during the entire time when open to the public for athletic events. These event locations are subject to change at ASU’s discretion. 6.1.11 If not, describe why or how you may be able to meet this requirement. 6.1.12 ASU Merchandise sold at championship events controlled by Pac-12 and NCAA will be under a separate agreement and will require separate accounting and reporting. Proposer acknowledges that all Souvenir sales at Pac-12 and NCAA championships will only occur with the approval of the relevant agency. 6.1.13 It is not a requirement for the successful Proposer to maintain inventory for all program events. At the minimum, on demand options shall be made available with select apparel items printed or embroidered with ASU Athletic program logo/trademark. 6.1.14 If not, describe why or how you may be able to meet this requirement. 6.1.15 Immediately after each event, Proposer will: i.Remove or properly store all items in space allocated to Proposer in the event area; ii.Remove all refuse from all sales service areas; and iii.Remove all portable concession stands from the concourses of the event venue. 6.1.16 If not, describe why or how you may be able to meet this requirement. 6.1.17 In the event any ASU Event Location, associated storage location, and/or The Team Shop is to be relocated or closed, ASU will provide 180 days' notice to Proposer and work with Proposer to determine an acceptable, mutually agreed replacement location. The ASU Event Locations and Team Shop will be delivered to Proposer in an "AS IS", "WHERE IS", condition and location, without any representations or warranties by ASU. Nothing will be construed as a grant of any real property right or interest and ASU shall be solely responsible for any real estate payments or taxes applicable to the ASU Event Locations and Team Shop. 6.1.18 If not, describe why or how you may be able to meet this requirement. Group 6.2: Ecommerce Instructions: 6.2.1 The successful Proposer shall create, advertise and manage a website for the Sun Devil Athletics online store. Such website will be built around the ASU Athletics brand, as approved by ASU. Proposer will handle inventory management, shipping, and promotional activities for the online store. ASU Athletics will exclusively place this website on the Official ASU Athletics Site (www.thesundevils.com) and other official ASU Athletics sites, if any, such as a site dedicated to ASU Football. 6.2.2 If not, describe why or how you may be able to meet this requirement. 6.2.3 Deploy an advance technology ecommerce solution, that includes strategies to streamline processes, gain greater insights into customer demands, explore new avenues for increasing revenues through new technology and trends. 30 September 202230 September 202230 September 202230 September 202230 September 2022 6.2.4 If not, describe why or how you may be able to meet this requirement. 6.2.5 As e-commerce has been accelerated exponentially, intensify the use of social media for internet marketing strategies. 6.2.6 If not, describe why or how you may be able to meet this requirement. 6.2.7 Expand outreach to customers’ athletic, and social environment platforms supported by the University. Barring other third-party commitments and obligations, ASU Athletics will, within reason, cooperate with proposer with respect to marketing, promoting and integrating the Online Store and Athletic Locations. 6.2.8 If not, describe why or how you may be able to meet this requirement. 6.2.9 With the exception of planned maintenance and upgrades for the Online Store, it is a requirement that the successful Proposer shall maintain a service level of 99% uptime. In the event this requirement is not met, ASU Athletics Department and Contractor shall mutually agree on missed sales opportunities with corresponding commissions payable to the University. 6.2.10 If not, describe why or how you may be able to meet this requirement. 6.2.11 Collaborate with campus retailer partners on membership program rewards e.g. discount vouchers, gift certificates etc. 6.2.12 If not, describe why or how you may be able to meet this requirement. 6.2.13 Collaborate with University Marketing to increase brand affinity to Alumni constituency. 6.2.14 If not, describe why or how you may be able to meet this requirement. 6.2.15 Ensure e-commerce site(s) are accessible to all customers utilizing WCAG AA or betterguidelines. 6.2.16 If not, describe why or how you may be able to meet this requirement. Group 6.3: Customer Satisfaction Expectations Instructions: 6.3.1 Efficient and courteous service in the daily operations. 6.3.2 Customer feedback channels must be employed through various methods of communication. 6.3.3 If not, describe why or how you may be able to meet this requirement. 6.3.4 Develop a store membership program with immediate benefits that creates affinity. 6.3.5 If not, describe why or how you may be able to meet this requirement. 6.3.6 Delivery of exceptional personalized customer experience and engagement. 6.3.7 If not, describe why or how you may be able to meet this requirement. 6.3.8 Respond to customers’ new and frequently changing needs to achieve the desired outcome. 6.3.9 If not, describe why or how you may be able to meet this requirement. 6.3.10 Fast resolutions, real time support and a friendly approach are integral to ignite customer growth and satisfaction. 6.3.11 Processing orders efficiently especially during rush periods to meet customer demands. 6.3.12 Customer feedback results shall be shared with the University during quarterly review meetings. 6.3.13 If not, describe why or how you may be able to meet this requirement. Group 6.4: Discount Instructions: 6.4.1 Successful Proposer shall provide a discount, as mutually agreed upon, to all ASU Faculty and Staff who provide valid proof of employment at the point of purchase for both In-Venue Stores and eCommerce sales except on game days. 6.4.2 If not, describe why or how you may be able to meet this requirement. Group 6.5: Hours Of Operation Instructions: 6.5.1 Operating hours/schedule shall be convenient to customers, with the objective of maximizing sales, and approved in writing by the University. 6.5.2 If not, describe why or how you may be able to meet this requirement. 6.5.3 Extended hours and operations during special events and game days are required and shall be mutually agreed upon by both parties. 6.5.4 If not, describe why or how you may be able to meet this requirement. 30 September 202230 September 202230 September 202230 September 202230 September 2022 6.5.5 Changes to the defined hours of operation must be in writing and approved in advance by the University. 6.5.6 If not, describe why or how you may be able to meet this requirement. 6.5.7 Hours of operations shall be visible and clearly displayed on the outside of all locations. 6.5.8 If not, describe why or how you may be able to meet this requirement. Group 6.6: Staffing Instructions: 6.6.1 All employees shall be subject to and comply with all Universities’ policies, code of conduct, rules and regulations while on campus. 6.6.2 A management team that is adequately trained with exceptional knowledge, experience, competency and professionalism in managing all aspects of the applicable operations in a large and diverse University. 6.6.3 If not, describe why or how you may be able to meet this requirement. 6.6.4 The management team shall adopt a communication strategy that is proactive and accessible, and collaborate as required with the University. 6.6.5 If not, describe why or how you may be able to meet this requirement. 6.6.6 Provide sufficient staffing, including substitutes for employee absences, to accommodate an average football attendance of 55,000 per event and average basketball attendance of 10,000 per event and average baseball attendance of 3,000 per event, as such average attendance is adjusted over the Term. ASU will communicate with the awarded proposer regarding anticipated attendance for all other events. 6.6.7 If not, describe why or how you may be able to meet this requirement. 6.6.8 The successful Proposer(s) shall implement ongoing training programs in customer service to ensure efficient and courteous services are extended to customers at all times. 6.6.9 If not, describe why or how you may be able to meet this requirement. 6.6.10 Implement continuous training and employee retention programs that will foster job satisfaction and mitigate the impact of workforce loss. 6.6.11 If not, describe why or how you may be able to meet this requirement. 6.6.12 The Store Manager(s) are subject to University’s approval. Changes or reductions to the agreed-upon staffing level shall require further discussions with and approval by the University. 6.6.13 If not, describe why or how you may be able to meet this requirement. 6.6.14 All staff shall be subject to University’s rules, per Section 19 of ASU’s Standard Terms and Conditions available at https://www.asu.edu/purchasing/pdf/Stand_TsCs_Provisions.pdf 6.6.15 If not, describe why or how you may be able to meet this requirement. 6.6.16 The successful Proposer(s) shall designate a representative and a back-up person, to act as a liaison and to meet with University representatives quarterly, to review operations and reports, discuss issues and adopt resolutions, and improve store programs, merchandise selection, services and policies. These meetings will be scheduled by ASU Sun Devil Athletics and mutually agreed upon. 6.6.17 If not, describe why or how you may be able to meet this requirement. Group 6.7: Payment Methods Instructions: 6.7.1 With respect to its operations, the successful Proposer(s) shall accept payment, at a minimum, in cash, debit cards, charge cards (American Express, Discover, MasterCard, and VISA), including contactless payment technology, and mutually agreed upon charge programs, voucher programs, gift card programs or financial aid services. 6.7.2 If not, describe why or how you may be able to meet this requirement. 6.7.3 The Proposer shall use its own non-ASU POS network, merchant ID for processing payment card transactions. 6.7.4 If not, describe why or how you may be able to meet this requirement. 6.7.5 The Proposer shall work with ASU personnel in establishing mutually agreed upon declining balance accounts for key ASU Athletics leadership (i.e. Head Football Coach) for purchasing Merchandise in Sparky’s Stadium Shop and other mutually agreed upon locations. 30 September 202230 September 202230 September 202230 September 202230 September 2022 6.7.6 If not, describe why or how you may be able to meet this requirement. 6.7.7 The successful Proposer(s) shall be responsible for collection of payments for all sales under its operations and all merchant charges associated with the acceptance of charge cards. The University will not assume the role of a collection agency for the Proposer. 6.7.8 If not, describe why or how you may be able to meet this requirement. 6.7.9 All unredeemed gift cards that were sold to customers prior to the commencement of the contract shall be accepted by the successful Proposer(s). 6.7.10 If not, describe why or how you may be able to meet this requirement. 6.7.11 The successful Proposer shall make payments to the University within Net 30 days. 6.7.12 If not, describe why or how you may be able to meet this requirement. 6.7.13 Commissions shall be paid within thirty (30) days following the preceding month end. 6.7.14 If not, describe why or how you may be able to meet this requirement. 6.7.15 The Proposer shall properly secure the receipts generated through total sales. In the event that receipts are stolen or otherwise missing, Proposer shall pay commissions on these receipts, as if they had been collected by Proposer. 6.7.16 If not, describe why or how you may be able to meet this requirement. 6.7.17 ASU will be entitled to subject invoices not paid within thirty (30) days of the invoice date to interest in the amount of 1.5% per month on any unpaid amounts. ASU reserves the right to discontinue the Services if Proposer fails to make payments when due. In the event of non-payment, ASU may terminate all further work on the Services and seek full payment from Proposer for all work performed and all expenses incurred including allocable costs, pursuant to the termination clause of this Agreement including the collection of payment. 6.7.18 If not, describe why or how you may be able to meet this requirement. Group 6.8: Systems Instructions: 6.8.1 The Contractor shall, at its sole expense, be responsible for providing point-of-sale and store management equipment. 6.8.2 If not, describe why or how you may be able to meet this requirement. 6.8.3 The successful Proposer shall provide information technology systems with a commitment in keeping abreast with the University’s industry leading technology requirements while providing a seamless interface with the University’s systems where necessary. 6.8.4 If not, describe why or how you may be able to meet this requirement. 6.8.5 The successful Proposer will be responsible for compliance with ASU’s PCI standards available via Section 20 of ASU’s Standard Terms and Conditions available at https://www.asu.edu/purchasing/pdf/Stand_TsCs_Provisions.pdf. 6.8.6 If not, describe why or how you may be able to meet this requirement. 6.8.7 Both ASU and the successful proposer will jointly own all customer and sales information (excluding any payment card (PCI) information, which ASU will not own or have access to) obtained from the any athletic locations or Online Store. 6.8.8 If not, describe why or how you may be able to meet this requirement. 6.8.9 The successful Proposer shall comply to the Information Security requirements as stipulated in ASU’s Standard Terms and Conditions, Section 17, https://www.asu.edu/purchasing/pdf/Stand_TsCs_Provisions.pdf 6.8.10 If not, describe why or how you may be able to meet this requirement. 6.8.11 Information on ASU’s security review process can be found at https://getprotected.asu.edu/policy-compliance/vendor-relationship. The security review process is merely provided for informational purposes only. Group 6.9: Shipping Instructions: 6.9.1 Contract with carriers that provide discounted rates to reduce shipping costs. 6.9.2 If not, describe why or how you may be able to meet this requirement. 6.9.3 Ensure shipments are processed efficiently with tracking status available when order is placed, including minimizing delivery time. Group 6.10: Taxes, Permits, Licenses Instructions: 30 September 202230 September 202230 September 202230 September 202230 September 2022 6.10.1 The successful Proposer(s) shall pay for all taxes attributable to the operations, including any tax assessed on Capital Equipment installed by Proposer (such as Point-of-Sale and terminal check stands) with the exception of real property taxes. 6.10.2 If not, describe why or how you may be able to meet this requirement. 6.10.3 The successful Proposer(s) shall incur all costs associated with obtaining all necessary permits and licenses required for the execution and completion of store remodeling and/or performance of services as required by all applicable laws, ordinances and regulations. Copies of all approved permits and licenses on remodeling shall be submitted to the University. 6.10.4 If not, describe why or how you may be able to meet this requirement. 6.10.5 Usual city building permit and inspection fees are not applicable to work constructed on ASU's property. ASU shall issue the necessary building permits and conduct inspections for work on ASU property. Proposer shall pay for such permits and inspections. 6.10.6 If not, describe why or how you may be able to meet this requirement. 6.10.7 The successful Proposer shall pay all associated licensing fees with respect to becoming licensed with ASU’s Licensing Agent for the use of any ASU marks, which requires, but not limited to compliance to various licensing terms and conditions, as well as paying the prevailing commission rate associated with the sale of licensed products. 6.10.8 If not, describe why or how you may be able to meet this requirement. 6.10.9 As applicable, permits/licenses must be displayed as required by law. Group 6.11: Security Instructions: 6.11.1 It is the responsibility of the successful Proposer(s) to secure the premises and/or inventories, against the risk of loss, theft, or damage to the property and for any repairs to, replacement or compensation for such property and/or inventories under its custody and control, at all times. 6.11.2 If not, describe why or how you may be able to meet this requirement. 6.11.3 Any issues relating to out of compliance, damage and/or loss to the retail space shall be reported to the University within 24 hours of the occurrence. 6.11.4 If not, describe why or how you may be able to meet this requirement. 6.11.5 The successful Proposer(s) shall maintain security systems, security plans and emergency procedures. 6.11.6 If not, describe why or how you may be able to meet this requirement. 6.11.7 Security plans must be initiated to deal with events for high customer traffic flow, acceptable to the University. 6.11.8 If not, describe why or how you may be able to meet this requirement. 6.11.9 The staff shall be trained on security policies and emergency procedures. 6.11.10 Distribution of keys shall be under the control of the University. Group 6.12: Safety Instructions: 6.12.1 It is strictly prohibited for hazardous substances to be used, stored, generated, or disposed of on, in or about, or transported to or from, ASU Event Locations & Team Shop, by successful Proposer, its agents, employees and/or contractors. 6.12.2 The University and the successful Proposer(s) shall ensure compliance to all applicablefire, building and electrical codes and regulations. 6.12.3 All emergency procedures shall be documented and updated in the event of fire or casualty. 6.12.4 The successful Proposer shall be in full compliance with the Federal Occupational Safety and Health Act and all other applicable laws, regulations and ordinances of environmental safety and health requirements. 6.12.5 A Covid 19 response and control plan shall be provided, implemented and updated to eliminate or reduce exposures, in compliance with federal, state and local requirements. Group 6.13: Maintenance Instructions: 6.13.1 The University shall provide pest control services at the University’s regular schedule. 6.13.2 The University shall be responsible for any maintenance or repairs to HVAC, electrical or plumbing issues. 30 September 202230 September 202230 September 202230 September 202230 September 2022 6.13.3 The University shall provide standard utilities. 6.13.4 The successful Proposer(s) shall maintain good housekeeping practices and ensure cleanliness relative to the appearance, floor space, keeping aisles free of obstacles, removal of light trash to ASU provided receptacles and provision of basic janitorial equipment and supplies. 6.13.5 If not, describe why or how you may be able to meet this requirement. 6.13.6 The successful Proposer(s) shall participate in the University’s recycling program. All recyclable materials shall be placed in designated containers. 6.13.7 If not, describe why or how you may be able to meet this requirement. 6.13.8 The successful Proposer(s) shall be responsible for the repair or replacement cost of theft, loss and/or damage to the retail space. 6.13.9 If not, describe why or how you may be able to meet this requirement. 6.13.10 The successful Proposer shall provide branded signage for the selling areas. Any proposed signage types and placement shall be approved by the University. All other banners and advertising items displayed must adhere to the University’s requirements, prior to installation. 6.13.11 If not, describe why or how you may be able to meet this requirement. 6.13.12 Retail locations shall not be used for any unlawful purpose or any purposes other than as described herein. 6.13.13 The successful Proposer shall conduct its activities in a careful and safe manner that does not violate any insurance coverage maintained by the University, during its course of operations. 6.13.14 The Campus Stores shall meet or exceed the requirements of the Americans with Disabilities Act (“ADA”) and all other codes, laws and regulations as applicable. 6.13.15 If not, describe why or how you may be able to meet this requirement. Group 6.14: Telecommunication/Network Instructions: 6.14.1 Phone Costs associated with telephone services, if required for operations, shall be borne by the successful Proposer(s), estimated at $50 per phone/month for the phone line, and between $4.00 and $14.00 per phone/month for handset hardware. 6.14.2 If not, describe why or how you may be able to meet this requirement. 6.14.3 If ASU network is required, an estimated cost of $50 per month per data drop for wireless and wired hardware shall be incurred by the successful Proposer(s). 6.14.4 If not, describe why or how you may be able to meet this requirement. 6.14.5 Service costs will be reviewed annually. If necessary, ASU may adjust the monthly services amounts to the extent necessary to cover increased costs to ASU. 6.14.6 If not, describe why or how you may be able to meet this requirement. Group 6.15: Parking Instructions: 6.15.1 The successful Proposer(s)’ staff are required to adhere to all parking regulations, which includes parking in a location approved and provided by the University. 6.15.2 The successful Proposer(s)’ staff are required to purchase valid parking permits from the University’s Parking and Transportation Services office. Standard parking permit rates apply. Group 6.16: Remodeling Instructions: 6.16.1 Proposer shall be responsible for expenses related to any additional build-out of any and all infrastructure changes, and not considered part of capital investments. This may include but not limited to electrical and data infrastructure required for proposer's points-of-sale at the counters, electrical outlets on the display area of the wall and counter dividing the stand from the storage area, any floor covering other than the current surface, any accent paint other than current paint, any vertical wall improvements other than smooth finished drywall or painted concrete masonry unit in both the stand and storage area, such as slat wall and shelving. 6.16.2 If not, describe why or how you may be able to meet this requirement. 6.16.3 All facility enhancements/improvements must be pre-approved in writing and mutually agreed to by ASU, including its Capital Program Management Group ("CPMG"). Proposer will submit its requests to ASU Athletics, and ASU Athletics will process the request through CPMG on behalf of Proposer. 6.16.4 If not, describe why or how you may be able to meet this requirement. 30 September 202230 September 202230 September 202230 September 202230 September 2022 6.16.5 Any infrastructure improvements made to an ASU Event Location or Sparky’s Stadium Shop are considered part of the building and University maintains the right to keep the improvements or, at ASU's discretion, have the improvements removed at lease end, at Proposer’s cost. 6.16.6 If not, describe why or how you may be able to meet this requirement. 6.16.7 Infrastructure changes and improvements shall meet or exceed the requirements of the Americans with Disabilities Act (“ADA”) and all other codes, laws and regulations as applicable. 6.16.8 If not, describe why or how you may be able to meet this requirement. Group 6.17: Inventory Instructions: 6.17.1 The selected Proposer shall purchase the inventory from the current contractor (as applicable), upon termination, expiration or non-renewal of the existing contract. 6.17.2 If not, describe why or how you may be able to meet this requirement. 6.17.3 Inventory of products shall be sufficient, or lack thereof, purchase and establish a new inventory to facilitate the purpose of this RFP. The University shall not reimburse the successful Proposer for any costs associated with inventory. 6.17.4 If not, describe why or how you may be able to meet this requirement. 6.17.5 The inventory shall be purchased at the current Proposer’s cost. 6.17.6 If not, describe why or how you may be able to meet this requirement. 6.17.7 The selected Proposer will keep detailed records of all inventory purchased under this RFP, including invoices itemizing by identifying SKU/item number, description, quantity, date, and cost. 6.17.8 If not, describe why or how you may be able to meet this requirement. Group 6.18: Reporting Instructions: 6.18.1 The successful Proposer(s) shall provide the following periodic reports: On a weekly basis, no later than Monday of each week, i.File sales reports for all Athletic locations with ASU Athletics, accessible online through Proposer’s online portal 24/7. 6.18.2 If not, describe why or how you may be able to meet this requirement. 6.18.3 The successful Proposer(s) shall provide the following periodic reports: On a monthly basis, on or before the 10th day of the following month i.Online and Instore Sales ii.Commissions iii.Other financial revenue commitments to the University. iv.Operational payments associated with, phones, network. v.Shipment reports on average time taken from the time of order to delivery. 6.18.4 If not, describe why or how you may be able to meet this requirement. 6.18.5 The succ