Strategic Plan Consultant Services - WC Health & Human Services - Admin & Operations

expired opportunity(Expired)
From: Wake County(County)
started - 31 Oct, 2022 (3 months ago)

Start Date

31 Oct, 2022 (3 months ago)
due - 31 Oct, 2022 (3 months ago)

Due Date

15 Dec, 2022 (1 month ago)
Bid Notification

Opportunity Type

Bid Notification
22-098

Opportunity Identifier

22-098
Wake County

Customer / Agency

Wake County
Wake County Government P.O. Box 550, Raleigh, NC 27602

Location

Wake County Government P.O. Box 550, Raleigh, NC 27602
unlockUnlock the best of InstantMarkets.
Please Sign In to see more out of InstantMarkets such as history, intelligent business alerts and many more.

Don't have an account yet? Create a free account now.

Request for Proposal R FP # 22-098 Request for Proposals for STRATEGIC PLAN CONSULTANT SERVICES For Wake County Health & Human Services (WCHHS), Administration & Operations Wake County, North Carolina Procurement Services P.O. Box 550 Raleigh, North Carolina 27602 Proposals are due December 15, 2022 before 2:00 pm local time. RFP #22-098 1.1 Introduction Wake County, North Carolina (“The County”) is the most populous county in North Carolina. The County consists of 12 municipalities and includes Raleigh, the County seat and State capitol. The County’s population is estimated at over one million residents. Wake County Health and Human Services is seeking proposals from a qualified consulting firm to develop and implement a strategic plan, that will deliver and drive a full-service operations infrastructure to address the county’s total Social Determinants of Health needs for individuals and their family members comprehensively. This service delivery model will be implemented at all WCHHS access points and operations facilities: • Swinburne • The Future Public Health and Health Clinics building • Regional Centers – Northern, Eastern, Southern, Western and Departure 1.2 Health and Human Services Overview Health and Human Services is the largest county department in Wake County, North Carolina. It currently has over 1,800 employees. and offers the following citizen services: Economic Services:  Child Care Subsidy - Provides financial assistance for childcare to eligible families with children birth to age 12 (FY19: Average: 5503 children/month).  Child Support - Assists parents/caregivers in consistently obtaining child support payments from parents who live apart from their children (Exceeded FY21 collection goals).  Employment Services - Assist individuals to find, change or maintain meaningful employment. o NCWorks Career Centers (at Swinburne and regional sites) provide assistance and information/referral services so individuals may engage in job searches and related career exploration and training activities and programs.  Energy Assistance - assists low-income families to meet their household’s heating or cooling needs: o Crisis Intervention Program (CIP) provides assistance to low-income families who are experiencing or in danger of experiencing a life-threatening heating or cooling related emergency. Benefits are paid to the utility vendor. o Low Income Energy Assistance Program (LIEAP) provides a one-time supplemental payment for heating costs for low-income families, operating 1 Introduction 3 from December through March of each year.  Food and Nutrition Services - ensuring that families who are eligible receive benefits to supplement their food budget, and do not experience food insecurity.  Medicaid - assuring persons entitled to Medicaid Health Insurance receive their benefits by processing applications with timeliness and accuracy to determine their eligibility. o Senior and Adult Services - Providing both home and community-based services to seniors and adults with disabilities, in order to maximize self- sufficiency, safety, health & independence so that seniors & adults with disabilities can remain safely in the community o Maintain the highest quality of life for those who reside in adult and family care homes  Adult Protective Services o Adults with disabilities may be vulnerable to abuse, neglect, and exploitation. County departments of social services receive and evaluate reports to determine whether disabled adults need protective services. County agencies protect adults by: I. Receiving reports and evaluating the need for protective services II. Planning with the disabled adult, family or caregiver to identify and prevent abuse, neglect or exploitation III. Reporting evidence of mistreatment to the District Attorney and various regulatory agencies IV. Initiating court action as necessary to protect the adult V. Mobilizing essential services on behalf of the disabled adult  Guardianship Services o Individuals who are alleged to be incompetent or adjudicated incompetent by the court. o For adults who have been adjudicated incompetent by the court. o Assessing an individual's need for guardianship o Locating the appropriate person(s) to serve as guardian(s) o Petitioning or assisting the individual's family for the adjudication of incompetence and the appointment of a guardian  Placement Services o Adult Placement Services help aging, or disabled adults find appropriate living and health care arrangements. These services are available to individuals whose health, safety and wellbeing can no longer be maintained at home.  Monitoring of adult care homes and adult day care o The Division of Aging and Adult Services (DAAS) is dedicated to monitoring and assessing aging services and programs funding through the Older Americans Act and State Allocations. Monitoring includes a periodic in-depth review of programs and the day-to-day oversight and guidance of programs.  Special Assistance In-Home Assistance o County Special Assistance In-Home Program for Adults (SA/IH) provides a cash supplement to low-income individuals who are at risk of entering a residential facility. SA/IH provides additional support services and income to individuals who would prefer to live at home.  Independent Living Services for the Blind o Comprehensive, quality services to assist you in adjusting to your vision loss and learning to live independently and safely in your home and community. 4  Work First o Employment program assists families that are in a temporary financial crisis, with supportive services to aid families in achieving self-sufficiency in the following areas: Job readiness, Employment, Child well-being, Economic self- sufficiency, Safe & affordable housing, improved physical & mental health of families, cash benefits to relatives caring for children for whom they are not the parent. Child Welfare:  Child Protective Services (CPS) o Ensuring safe, permanent, nurturing families for children by protecting them from abuse and neglect while attempting to preserve the family unit. o Child Protective Services Intake  Screens calls from the public and determines if a Child Protective services if an Assessment is warranted. o Child Protective Services Assessments:  Determines if children are maltreated and follow up services needed. o Child Protective In-Home Services:  Support and safety monitoring for children who have been maltreated but who remain in their homes with parents who are engaged in services.  Foster Care o Services to children who are removed from parents' custody and are placed with relatives, in foster homes, group homes and other substitute care  Adoptions o Facilitation of adoption process and supports to adoptive children and their families  Foster Home Licensing o Recruitment, licensing, and management of homes for children in foster care  Parenting Classes and Family Support o Classes and case management for families  Child Abuse Prevention o Community Awareness and Community Response Grant to prevent maltreatment  Kinship Care o Kinship Care groups and case management  Fatherhood Initiatives o Coordination of services that support fathers having an active role in parenting  Permanency o Providing services to safely reunify families whenever possible and reducing the length of time in our care by achieving permanent homes for children.  Prevention o Providing up to 12 months of prevention services for at-risk families to decrease entry and re-entry into the child welfare system. 5 Health Clinics:  Dental o Preventive services including exams, cleanings, fluoride applications, sealants, and oral education. o Restorative services including fillings, extractions, baby teeth root canals, baby teeth stainless steel crowns and space maintenance devices.  HIV o Primary medical care and social services for people living with HIV/AIDS. o Case management for people living with HIV/AIDS.  STD o Testing and treatment of sexually transmitted diseases o HIV testing and counseling o PrEP (pre-exposure prophylaxis), a daily medicine that reduces the chance of getting HIV. o STD testing and counseling in the community o Information and brochures about STDs and HIV/AIDS  Child Health o Preventive health care for children: immunizations, check-ups, physical exams for childcare, school, or sports o Health care for sick children o Follow up for long term illnesses o Developmental assessments o Fluoride for teeth o Asthma education o Referrals for behavior services  Prenatal o Health care and education for pregnant women. Physical exams, including Pap smears and breast exams. o Contraceptive counseling and information o Pregnancy care manager assessment for patient needs o Nutrition counseling and WIC services  Family Planning o Family Planning: Including Mirena and Paragard IUD (Intrauterine Device), Nexplanon contraceptive implant, Depo-Provera, birth control pills, patches, rings, diaphragm, condoms, and natural family planning o Pregnancy testing o Female exams including Pap tests and breast exams for women who may need a birth control method  TB o TB skin testing o Chest x-rays for people with a documented positive skin test or health care provider referral o TB screenings for work/school for people with a history of or a documented positive skin test and a negative chest x-ray o Treatment for latent tuberculosis infection (LTBI) and for TB disease o TB prevention education  Onsite Lab o Offers medium to high complexity testing panels for the Sunnybrook location and the regional centers. 6 o Phlebotomy draws and point of care testing are also available at the Sunnybrook location and the regional centers.  Pharmacy o Prescriptions filled for WCHHS clients and Community Provider Network. o Lower prices are available for WCHHS patients. Birth control costs depend on income and family size. Medicaid, limited insurance, and Project Access accepted.  Immunizations o Vaccines for adults and children o Vaccines for people traveling to other countries o Hepatitis C testing o Immigration immunizations o Refugee/asylee screening Public Health: Protect and improve the health of people and their environments through community outreach and community health needs assessment:  Communicable Disease Prevention & Surveillance o The communicable disease program works to prevent and control the spread of communicable diseases and vector-borne illness among people who work, eat, play, and live in Wake County. We provide accurate information to help you stay healthy and safe. The program aims to prevent and mitigate negative health impacts due to CDs and/or PH emergencies for those at-risk. o Coordinate planning for continuity of agency operations, and work interdepartmentally to assure mass care operations, including adequate medical staffing, when emergencies impact our community or others. o Educating target groups about diseases/disease reporting, looking for trends, identifying and investigating potential threats. o Work with refugees and their sponsoring organizations to provide health assessment, screening, and linkage to medical homes.  Disaster Preparedness & Response o Prepare for and respond to natural or man-made emergencies that threaten community health i.e., hurricanes, blizzards, nuclear threats, bomb threats, active shooters, floods.  Health Promotion & Disease & Injury Prevention: Health Promotion, Disease & Injury Prevention – Promoting and supporting health and quality of life through preventive interventions to those at risk or interested in services. o WISEWOMAN provides cardiovascular disease screening and helps women to improve their diet, physical activity and other life habits to prevent, delay or control cardiovascular and other chronic diseases. o The North Carolina Breast and Cervical Cancer Control Program (NC BCCCP) provides free or low-cost breast and cervical cancer screenings and follow-up to eligible women in North Carolina. o Screening and immunization services for disease detection and prevention o Nutrition Programs aimed at decreasing food insecurity and improving health eating to prevent or modify chronic disease o Community Education - tailored programming for persons at risk of disease, injury, and related complications (MDPP, SRS, Tobacco prevention) o Occupational health services for Human Services, EMS, and Sheriff's dept, including medical monitoring, work related injury o Recovery Court Wake County is one of 53 recovery court program types in 7 North Carolina. Significant cost savings, $5,000/person per year to participate in drug treatment versus $37,400/person per year, provides access to medication assisted treatment (MAT) for participants o Opioid Initiative: Created 80+ member drug overdose prevention coalition (since 2015) with five active subcommittees, 495 SUD individuals engaged by Certified Peer Support Specialists (CPSS), Distributed 484 Narcan kits to overdose survivors and family members  Active Routes to School o Partnership between Human Services and NC DOT to increase the number of students who bike/walk to school. o Participation increased in the Annual Walk and Bike to School Day events from 22 schools in 2014 to 47 schools in 2018. o Distributed approx. 1000 helmets to Wake County children  HIV/STD Community Outreach o The HIV/STD Program provides prevention education and testing services throughout Wake County. o HIV, Hepatitis C, and STD testing are available at the Wake County Public Health Building (10 Sunnybrook Road, Raleigh, NC 27610). o HIV/STD Evening Clinic (Clinic E) at the Wake County Public Health Building (10 Sunnybrook Road, Raleigh, NC 27610), where free and confidential testing for (HIV, Syphilis, Chlamydia, Gonorrhea, and Hepatitis C) is offered.  Immunization Outreach o Wake County Health & Human Services (WCHHS) gives state required as well as recommended Vaccines/Immunizations/Shots for both children and adults. Immunizations are available at several locations: the Public Health Center in Raleigh and the Regional Centers in Raleigh, Fuquay-Varina, Wake Forest, and Zebulon.  Maternal Child Health Programs o The programs within our Children and Family Services provide support to families with children. These services help first-time moms prepare for birth, provide nurse home visits and additional support through a child’s first five years. We offer continued support to school age children and their families. Our goal in this service area is to protect and improve the health, wellness, and quality of life for women, children, and families in Wake County. o Child Care Health consultants are registered nurses who provide training, consultation, and care management to staff and children in qualified day care centers o We offer clinical and nutrition services across the continuum of preconception, pregnancy, postpartum and child health care, to include dental care for pregnant women and children o Care Management for High-Risk Pregnancy  Population-based care management program that serves Medicaid pregnant/postpartum women to improve birth outcomes. o Care Management for At Risk Children  Population-based care management program that serves Medicaid children from birth to 5 years of age to improve health outcomes. o Maternal Health Nurse Home Visitation & Postpartum Newborn Assessment  Medically ordered home visits for high-risk prenatal patients. Home visits are made to new moms and infants, usually within 14 days after delivery. FY 18-19- The team provided 1,542 high risk home visits, 2,220 postpartum home visits and 2,131 newborn home visits. 8  Nurse-Family Partnership (NFP) o Serves low-income first-time moms throughout pregnancy until child is 2 years old. (Specific catchment areas 27610 and 27604)- FY 18-19 – 101 families received home/community visits. 1627 total visits were completed serving first- time moms and their children.  School Health o Health and education leaders recognize that there is a direct connection between health and learning. The School Health Program supports the Wake County Public School System by providing case management, health education and consultation to remove health related barriers to learning. School nurses promote the health, safety and educational success of school age children in Wake County by serving students, families and school staff.  Vital Records o We have information on how to get a birth certificate, death certificate, marriage certificate, and how to get married. You can get a copy of a birth certificate for anyone who was born at a hospital or home in Wake County.  Community Health Needs Assessment o A collaborative effort that relies on our community at-large to build partnerships and design strategic initiatives to meet our goals. The work of Live Well Wake focuses on seven priority areas - Access to Care, Housing and Homelessness, Employment, Familiar Faces, Mental Health and Substance Use, Transportation and Transit Options, Vulnerable Populations. For this request for proposals (“RFP”), the “Proposer” refers to qualified firms that submit Proposals and the “Consultant” refers to the Proposer who is selected to provide the services described within this RFP. 1.3 Scope of Services The scope of services covered in this RFP is to provide Wake County Health and Human Services a comprehensive strategic plan that will be implemented. WCHHS has identified the following strategic priorities that will allow us to build a stronger department that attracts and retains top employees, consistently provides the high-quality services our residents deserve, and is constantly using data to adapt and improve:  Strategic Planning  HHS Integration  Worker Development and Support  Data Integration and Enhancement  Infrastructure  Framing the Message It is expected that the proposer will be able to provide a comprehensive set of services including but not limited to: a. Facilitate the development of the Wake County Strategic Plan. 1. Include refinements and updates to the vision, mission, plans, goals and objectives. 2. Outline the Technology platform changes, Organizational Structure, a Business & Financial Model, a Project and Portfolio Framework and Key Initiatives in alignment with Board of Commissioners’ and stakeholder goals. 3. Include clear goals, objectives and strategies for years 1, 2 thru 3. 4. Include performance measures and KPIs for each of the HHS service delivery areas. 9 5. Include data collection tools and/or methodologies, to ensure successful management and reporting of performance data. 6. Include a governance plan to support each of the appropriate strategic areas. b. Work with the senior leadership team and various planning teams as needed. c. Link this strategic plan to a range of implementation methods including performance management, continuous improvement, initiative planning, and workforce development. d. Orient and help the agency develop a working knowledge of Social Determinants, Service Integration, Value Curve Progression, and Workforce Development. e. Provide train-the-trainer type support and like activities to embed the skills of this consultation effort within the agency itself. f. Provide a written implementation plan document (MS Word and PDF) and a visual workflow document that outlines tactical activities to be carried out incrementally over the 3-year strategic plan period. g. Provide an estimated timeline for completing implementation and duration of services provided. h. Adapt the scope of work during the contract term as needed to accomplish the contract objectives. The proposer must have:  A demonstrated competency in performing services as defined in this RFP.  Proven experience and skills consulting to all levels of an agency system, including with partners and stakeholders.  Substantial experience in facilitating sponsoring groups, planning teams and implementation and design teams.  Good technical skills in all of the areas noted in the Requirements and Services sections in this RFP.  Ability to provide examples of previous work regarding all the areas noted.  Describe your specific methods of consulting, facilitating, and coaching.  Provide the number of organizations that you have worked with in the areas noted in this RFP.  Describe the credentials, certifications, qualifications, and/or licenses that your staff assigned to this project maintain. 1.3.1 This process is designed to meet the County’s interpreting service needs with as few vendors as possible to ensure an adequate level of service. 1.4 General Bid Requirements When responding to this RFP, please follow all instructions carefully. Please submit proposal contents according to the outline specified and submit documents according to the instructions. Failure to follow these instructions will be considered a non- responsive proposal and may result in immediate elimination from further consideration. By submitting a proposal, Proposers acknowledge that: a. The County reserves the right to reject any or all proposals if it determines that select proposals are not responsive to the RFP. The County reserves the right to reconsider any proposal submitted at any phase of the procurement. It also reserves the right to meet with select Proposers at any time to gather additional 10 information. b. Proposals will be received by Wake County Government at the time and place noted in Section 2 of this document. At that point, Wake County will close the receipt of proposals and begin the evaluation process. The only information that will be released will be the names of the respondent(s). No other information will be disclosed, except as required by the evaluation process, until a contract is awarded. c. Finalist Selection & Contract Negotiations will begin in December 2022. The contract will begin in January 2023. The County intends to award a one-year contract with the option to renew, upon satisfactory performance, for two (2) additional one-year contracts. d. All firms submitting proposals are encouraged to submit the most competitive proposal possible, as the failure to do so may lead to elimination. 2.1 Proposal Contact This RFP and any subsequent action taken as a result thereof is issued by the Wake County Procurement Services in accordance with North Carolina General Statutes on behalf of the County. Proposal responses should be directed to Procurement Services, specifically to the Purchasing Director, as outlined below. In regard to this RFP and subsequent procurement process, vendors shall make NO CONTACT, either written or verbal, with any Wake County employee, staff member, or Board of Commissioner members during the period beginning with the issuance of this document through approval of award unless authorized by the proposal contact. Any attempt by a Proposer to contact or influence a member or members of the aforementioned will result in the immediate disqualification of the Proposer from award for items or services on this RFP. Proposal Contact: Melissa England Wake County Procurement Services Email: melissa.england@wakegov.com 919-856-6327 2.2 Proposal Submittal Requirements Proposers are required to prepare their Proposals in accordance with the instructions outlined in this part and elsewhere in this RFP. Each Proposer is required to submit its proposal in a sealed package. One (1) hard copy shall be submitted to the address shown below as well as an electronic version on USB. Mailing Address: Attn: Melissa England Wake County Procurement Services Wake County Justice Center 301 S. McDowell Street, 2nd Floor - Suite 2900 Raleigh, NC 27601 2 General Submittal Requirements 11 The County must receive Proposals BEFORE 2:00 PM, December 15, 2022. Late Proposals will not be accepted. The time of receipt shall be determined by the time clock in the Wake County Procurement Services office. The County will not be held responsible for the failure of any file to be received prior to the stated Proposal due date and time. It is solely the Proposer's responsibility to: (1) Ascertain that they have all required and necessary information, documents and addenda, prior to submitting a response; (2) Ensure that the response is received at the correct location and time. Late responses, regardless of delivery means, will not be accepted. Failure to respond to all questions and follow the instructions may result in immediate elimination from further consideration. 2.3 Evaluation of Proposals A review panel will screen all qualified proposals and may schedule follow-up interviews or request additional information for the most competitive proposals. Proposals will be evaluated against the criteria listed in Section 1.3 Proposal Requirements. These criteria are not intended to represent an order of preference. Deadline for Questions: 5:00PM, November 23rd Questions about this RFP should be submitted to Melissa England, Melissa.england@wakegov.com by 5:00PM, November 23, 2022. Responses to questions will be posted at http://www.wakegov.com/businesses/rfp/ by December 2, 2022. Proposal Deadline: 2:00 p.m., December 15, 2022 County staff may identify a short-list of finalists who would be expected to make a presentation to and respond to questions. Additional information regarding the content of the presentation will be provided to the selected finalists. Consultant (On Site) Presentations & Interviews will be held in January 2023. 2.4 Proposer Expenses The County will not be responsible for any expenses incurred by any Proposer in the development of a response to this Request for Proposal or any other activities associated with this procurement including but not limited to any onsite (or otherwise) interviews and/or presentations, and/or supplemental information provided, submitted, or given to Wake County and/or its representatives. Further, the County shall reserve the right to cancel the work described herein prior to issuance and acceptance of any contractual agreement/purchase order by the recommended Proposer. 2.5 Interpretations, Discrepancies, and Omissions Should any Proposer find discrepancies, omissions or ambiguities in this RFP, the Proposer must request in writing, within seven days of receipt of proposal, an interpretation from proposal contact listed herein. Any clarifications requiring addenda to the RFP will be available by December 2, 2022. Responses will be posted on the Wake County Website at w ww.wakegov.com The issuance of a written addendum is the only official method by which interpretation, clarification or additional information will be given by the County. Only requests answered by formal written addenda will be binding. Oral and other interpretations or clarification will be without legal effect. It is the County’s intent not to issue any addenda after December 2, 2022. 12 2.6 Tentative Schedule Date Event Nov 14, 2022 RFP Issued Nov 23, 2022 Questions Due by 5pm Dec 2, 2022 Addenda Issued – Response to Questions Dec 15, 2022 Responses Due by 2:00pm Jan 2023 Interviews – if needed Jan 2023 Evaluation Jan 2023 Vendor Notification & Selection Feb 2023 Contract Begins 2.7 Award Wake County reserves the right to award a contract, based on initial offers received from Proposers, without discussion and without conducting further negotiations. Under such circumstance, the acceptance of a proposal by the County shall be deemed to be an acceptance of an offer and that such acceptance will be binding upon both parties. The County may also, at its sole discretion, have discussions with those Proposers that it deems to fall within a competitive range. The County may enter negotiations separately with such Proposers. Negotiations with a Proposer may continue with a Proposer that the County has tentatively selected to award a contract to. The County shall not be deemed to have finally selected a Proposer until a contract has been successfully negotiated and signed by both parties. 2.8 Non-disclosure of County Information The Proposer and its agents shall treat all data and information gathered by the Proposer and its agents, including this RFP and all reports, recommendations, specifications, and data as confidential. The Proposer and its agents shall not disclose or communicate the aforesaid matters to a third party or use them in advertising, propaganda, and/or in another job or jobs, unless written consent is obtained from the County. 2.9 Retention of Proposer Material Any and all information submitted in conjunction with this RFP and the evaluation process will not be returned to the respondent. 13 3.1 Certification The Proposer hereby certifies that it has carefully examined this Request for Proposal and the Proposer certifies that it understands the scope of the work to be done and that the Proposer has knowledge and expertise to provide the scope of the work. By signature on the response to the RFP, the Proposer certifies that its proposal is made without prior understanding, agreement, or connection with any corporation, firm or person submitting a proposal for the same materials, supplies, or equipment, and is in all respects fair and without collusion or fraud, so that all proposals for the purchase will result from free, open and competitive proposing among all vendors. Further, the Proposer certifies that it understands that collusive bidding/proposing is a violation of Federal law and can result in fines, prison sentences, and civil damage awards. 3.2 Conflict of Interest By submission of a response, the Proposer agrees that at the time of submittal, it: (1) has no interest (including financial benefit, commission, finder’s fee, or any other remuneration) and shall not acquire any interest, either direct or indirect, that would conflict in any manner or degree with the performance of Proposer’s services, or (2) will not benefit from an award resulting in a “Conflict of Interest.” A “Conflict of Interest” shall include holding or retaining membership, or employment, on a board, elected office, department, division or bureau, or committee sanctioned by and/or governed by Wake County. Proposers shall identify any interests, and the individuals involved, on separate paper with the response and shall understand that the County, in consultation with legal counsel, may reject their proposal. 3.3 Assignment No assignment of the Proposer’s obligations or the Proposer's right to receive payment hereunder shall be permitted without prior consent of the County. The Proposer may not sell, assign, transfer or convey the contract resulting from this RFP, in whole or in part, without the prior written approval from the County. 3.4 Indemnification The Contractor will indemnify and hold the County harmless from any and all liability, expense, judgment, suit, or cause of action for personal injury, death, or direct damage to tangible property which may accrue against the County to the extent it is caused by the negligence of Contractor, its subcontractors, or their employees or agents, while performing duties under this Agreement, provided that the County gives the Contractor prompt, written notice of any such claim or suit. The County shall cooperate with Contractor in its defense or settlement of such claim or suit. This section sets forth the full extent of the Contractor’s general indemnification of the County from liabilities that are in any way related to Contractor’s performance under this Agreement. 3.5 Independent Contractor It is understood that in the performance of any services herein provided, the Proposer shall be, and is, an independent contractor, and is not an agent or employee of the County and shall furnish such services in its own manner and method, except as required by this contract. Further, the Proposer has, and shall retain the right to exercise full control over the 3 General Terms and Conditions 14 employment, direction, compensation, and discharge of all persons employed by the Proposer in the performance of the services hereunder. The Proposer shall be solely responsible for, and shall indemnify, defend, and save the County harmless, from all matters relating to the payment of its employees, including compliance with Social Security, withholding, and all other wages, salaries, benefits, taxes, exactions, and regulations of any nature whatsoever. 3.6 Payment Payment for the rendered services pursuant to the Agreement resulting from this RFP shall be made in amounts and at times set forth in the Agreement and shall be made upon receipt of original invoice(s) in accordance and in conformity with payment dates for bills and claims as established by the County. Prior to payment, the Contractor must submit an original dated itemized invoice of services rendered (Photographs or facsimiles of invoices will not be accepted). Any reimbursement for expenses as allowed in the Agreement that are included in the invoice(s) must be supported with attached original billings for such expenses. 3.7 Insurance The Provider shall obtain, at its sole expense, all insurance required in the following paragraphs and shall not commence work until such insurance is in effect and certification thereof has been received by Wake County's Finance Office. If any required insurance policy expires during the term of this agreement, Provider must provide a certificate of insurance to the Wake County Finance Office as evidence of policy renewal prior to such policy expiration. Provider’s signature on this agreement indicates that Provider agrees to the terms of this insurance section and understands that failure to comply may result in cancellation of this agreement at Wake County’s option. W orkers' Compensation Insurance, with limits for Coverage A Statutory- for State of North Carolina and Coverage B - Employers Liability $500,000 each accident/disease each employee/disease policy limit. C ommercial General Liability - with limits no less than $1,000,000 per occurrence and $2,000,000 aggregate, including contractual liability. C ommercial Automobile Liability, with limits no less than $1,000,000 per occurrence for bodily injury and property damage for any vehicle used during performance of contract services, including coverage for owned, hired, and non- owned vehicles. Evidence of commercial automobile coverage is only necessary if vehicles are used in the provision of services under this Agreement. P rofessional Liability Insurance, applicable to any professional services provided under this Contract with limits of no less than $1,000,000 per claim and $2,000,000 aggregate. If any coverage is on a claims-made basis, Provider agrees to maintain a retroactive date prior to or equal to the effective date of this Agreement and to purchase and maintain Supplemental Extended Reporting Period or 'tail coverage' with a minimum reporting period of not less than three (3) years if the policy expires or is cancelled or non-renewed. If coverage is replaced, the new policy must include full prior acts coverage or a retroactive date to cover the effective dates of this Agreement. Provider shall provide a Certificate of Insurance annually to Wake County indicating any claims made coverage and respective retroactive date. The duty to provide extended coverage as set forth herein 15 survives the effective dates of this Agreement. All insurance companies must be authorized to do business in North Carolina and have an AM Best rating of “A-/VII” or better; or have reasonable equivalent financial strength to the satisfaction of the County's Finance Office. Proof of rating shall be provided to the county upon request. Insurance with limits no less than those specified above shall be evidenced by a Certificate of Insurance issued by a duly authorized representative of the insurer. In the case of self-insurance, a letter of explanation must be provided to and approved by Wake County Risk Management. The Provider shall be responsible for providing immediate notice of policy cancellation or non-renewal during the term of this Agreement to the Wake County Finance Office and for three years subsequent for any claims made coverage. If Provider does not meet the insurance requirements specified above, alternate insurance coverage satisfactory to Wake County may be considered. Any requests for consideration of alternate coverage must be presented by Provider PRIOR TO provision of any services associated with this Agreement. If Provider uses subcontractors to perform any of the services under this Agreement, then and in that event, Provider shall contractually require such subcontractor(s) to meet all the requirements of this section. 3.8 Governing Law This RFP and any contract resulting therefrom shall be governed by and construed according to the laws of the State of North Carolina. Should any portion of any contract be in conflict with the laws of the State of North Carolina, the State laws shall invalidate only that portion. The remaining portion of the contract(s) shall remain in effect. 3.9 Confidential Information/Public Records Law The County assumes no responsibility for confidentiality of information offered in a proposal. The RFP does not intend to elicit proprietary information. However, if proprietary information is submitted as part of the proposal, the information is to be labeled as such. Proposals are not subject to public inspection until after the contract award. Wake County reserves the right to share any information submitted in response to this RFP or process with any person(s) or firm(s) involved in the review and evaluation process. Proprietary or confidential information must be clearly labeled as such at the time of initial submission and to the extent provided by N.C.G.S. Chapter 132, will not be made available for public inspection. If a request for inspection is made under public records law, the Proposer will be notified of the request and may participate in any subsequent civil action to compel disclosure of confidential information. 3.10 Compliance with Laws and Regulations Proposer must comply with all applicable State and Federal Laws. In the event any Governmental restrictions may be imposed which would necessitate alteration of the material, quality, workmanship or performance of the items offered on this proposal prior to their delivery, it shall be the responsibility of the successful Proposer to notify Wake County at once, indicating in their letter the specific regulation which required such alterations. The County reserves the right to accept any such alterations, including any price adjustments occasioned thereby, or to cancel the contract. 16 3.11 Acceptance Submission of any proposal indicates a Proposer’s acceptance of the conditions contained in this RFP unless clearly and specifically noted otherwise in the proposal. Furthermore, the County is not bound to accept a proposal on the basis of lowest price, and further, the County has the sole discretion and reserves the right to cancel this RFP, and to reject any and all proposals, to waive any and all informalities and/or irregularities, or to re-advertise with either the identical or revised specifications, if it is deemed to be in the County's best interests to do so. The County reserves the right to accept or reject any or all of the items in the proposal, and to award the contract in whole or in part and/or negotiate any or all items with individual Proposers if it is deemed in the County’s best interest. Moreover, the County reserves the right to make no selection if proposals are deemed to be outside the fiscal constraint or not in the best interest of the County. 3.12 E-Verify To ensure compliance with the E-Verify requirements of the General Statutes of North Carolina, all contractors, including any subcontractors employed by the contractor(s), by submitting a bid, proposal or any other response, or by providing any material, equipment, supplies, services, etc, attest and affirm that they are aware and in full compliance with Article 2 of Chapter 64, (NCGS64-26(a)) relating to the E-Verify requirements. 3.13 Iran Divestment Act By signing this agreement; accepting this contract/purchase order; or submitting any bid, proposal, etc., vendors and contractors certify that as of the date of execution, receipt, or submission they are not listed on the Final Divestment List created by the NC Office of State Treasurer pursuant to NCGS 147 Article 6E, Iran Divestment Act, Iran Divestment Act Certification. Vendors and contractors shall not utilize any subcontractor that is identified on the Final Divestment List. In addition, any organization defined under NCGS 147-86.80(2), Divestment from Companies Boycotting Israel, shall not engage in business totaling more than $1,000 with any company/business, etc. that boycotts Israel. A list of companies that boycott Israel is maintained by the NC Office of State Treasurer, pursuant to NCGS 147- 86.81(a)(1). Any company listed as boycotting Israel is not eligible to do business with any State agency or political subdivision of the State 3.14 Federal Uniform Guidance If the source of funds for this contract is federal funds, the following federal provisions apply pursuant to 2 C.F.R. § 200.326 and 2 C.F.R. Part 200, Appendix II (as applicable): Equal Employment Opportunity (41 C.F.R. Part 60); Davis-Bacon Act (40 U.S.C. 3141- 3148); Copeland “Anti-Kickback” Act (40 U.S.C. 3145); Contract Work Hours and Safety Standards Act (40 U.S.C. 3701-3708); Clean Air Act (42 U.S.C. 7401-7671q.) and the Federal Water Pollution Control Act (33 U.S.C. 1251-1387); Debarment and Suspension (Executive Orders 12549 and 12689); Byrd Anti-Lobbying Amendment (31 U.S.C. 1352); Procurement of Recovered Materials (2 C.F.R. § 200.322); and Record Retention Requirements (2 CFR § 200.324) 3.15 Anti-Discrimination In consideration of signing this Agreement, the Parties hereby agree not to discriminate in any manner on the basis of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, National Guard or veteran status, religious belief or non-belief, age, or disability with reference to the subject matter of this Contract. The Parties agree 17 to comply with the provisions and intent of Wake County Ordinance SL 2017-4. This anti- discrimination provision shall be binding on the successors and assigns of the Parties with reference to the subject matter of this Contract. 3.16 New Services From time to time during the period of work outlined in the RFP and afterward, the County may elect to have the Proposer perform services that are not specifically described in the Statement of Work but are related to the contracted services (the “New Services”), in which event the Proposer shall perform such New Services on a time-and-materials basis, and at an hourly rate that does not exceed the hourly rate negotiated in this contract for each of the Proposer Personnel assigned to perform such New Services. This will be accomplished through an amendment to the contract. 4.1 Proposal Format Proposers shall prepare their proposals in accordance with the instructions outlined in this section. Each Proposer is required to submit the proposal in a sealed package. Proposals should be prepared as simply as possible and provide a straightforward, concise description of the Proposer’s capabilities to satisfy the requirements of the RFP. Utmost attention should be given to accuracy, completeness, and clarity of content. All parts, pages, figures, and tables should be numbered and clearly labeled. The proposal should be organized into the following major sections with tabs for each section: Section Title Title Page and Cover Sheet (Attachment A) Letter of Transmittal Table of Contents 1.0 Executive Summary – Brief overview summarizing the Contractor’s proposal 2.0 Company Background and Relevant Experience 3.0 Scope of Services 4.0 Cost Proposal 5.0 Client References for Similar Assignments Instructions relative to each part of the response to this RFP are defined in the remainder of this section. Response information should be limited to pertinent information only. Marketing and sales type information is not to be included. 4.2 Executive Summary (Proposal Section 1.0) This section of the response should be limited to a brief narrative summarizing the Proposer’s proposal. The executive summary shall, at a minimum, include an identification of the proposed project team, responsibilities of the project team, and a summary of the proposed services. This section should highlight aspects of the proposal that make it superior or unique in addressing the needs of the County. Please note that the executive summary should identify the primary engagement contact. Contact information should include a valid e-mail address, fax number, and a telephone number. 4 Detailed Submittal Requirements 18 4.3 Company Background and Consultant Team Relevant Experience (Proposal Section 2.0) Each proposal must provide the following information about the submitting Proposer’s company, so that the County can evaluate the Proposer’s stability and ability to support the commitments set forth in response to the RFP. The County, at its option, may require a Proposer to provide additional support or clarify requested information. 4.3.1 Company Background a. How long the company has been in business. In what state(s) has the company worked? b. A brief description of the company size and organizational structure. c. How long the company has been providing services to clients similar to the County. d. Any material (including letters of support or endorsement from clients) indicative of the Proposer’s capabilities. e. Identify any litigation or governmental or regulatory action pending against your organization that might have a bearing on your ability to provide services to the County. f. Describe your contractual relationships, if any, with other organizations that will provide services described in your proposal. 4.3.2 Consultant Team Experience a. Identify your proposed team indicating who is responsible for the key roles; provide an organizational chart showing lines of communication and levels of authority. b. Include the résumés of staff who will work on the engagement. If they are working on only certain portions of the project, please indicate this on their résumé. c. Given that the County will be evaluating several proposals, describe why you feel that your services, from a professional and technical perspective, are the best fit for the County environment. Describe the distinguishing features the County should know about your services and company. 4.4 Scope of Services (Proposal Section 3.0) This section of the response should include a general discussion of the Proposer’s overall understanding of the the scope of work proposed as outlined in Sections 1.3.1. As the County is seeking a Consultant that brings substantial expertise in local Government administration, Health and Human Services operations, strategic planning, process mapping and efficiency building. The Proposer should outline a recommended approach, critical tasks, and timeline for achieving the County’s objectives in Section 1.3. based on the Proposer’s experience with organizations similar to the County. Proposers are encouraged to provide examples of services provided to their clients and the impact of those services. 4.5 Cost Proposal (Proposal Section 4.0) Proposers should submit an estimate of costs. The County reserves the right to contact Proposers on cost and scope clarification at any time throughout the selection process and negotiation process. The County is asking Proposers to 19 estimate costs for all categories with the understanding that they may have to make assumptions. Such assumptions should be stated. Items that should be included in this cost section include: a. Cost of Services. 1. Please include a detailed line-item budget for the key areas outlined in the Scope of Services. 2. Please include a budget narrative. b. Provide a breakout of any salary and fringe expense, by title and name, that will be attributed to the contract. c. Provide your procedures for billing and collection of your fees. How do you reconcile the fee to the services received? Specify whether this is on a monthly, quarterly or as performed basis. 4.6 Client References (Proposal Section 5.0) The County considers references to be important in its decision to award a contract. Failure to provide this information will result in the proposal being considered non- responsive. Please provide a comprehensive client listing with year(s) in which your firm provided services. Also provide at least three current clients who we may contact. References should be clients similar in size to the County. Please give their company name and mailing address, telephone, and email of the contact person. Reference #1 Reference #2 Reference #3 COMPANY Contact Name Contact Title Contact Phone Mailing Address Email 20 5 Evaluation Criteria 5.1 Selection Participants The County has established a team of staff to evaluate vendor responses. This team of employees will be responsible for the evaluation and rating of the proposals and conducting interviews. 5.2 Evaluation of Proposals Responses will be evaluated based on the following criteria: 1. Compliance to the RFP requirements; quality, clarity and completeness of services proposed in relation the scope of work the response a. Respondent’s Proven, Knowledge, and Experience in: Working with Human Services agencies (private, public, and/or non-profit) b. Understanding of the project as outlined in the RFP c. Project Approach & Implementation Plan: The Contractor’s ability to successfully deliver the proposed services, with clear milestones, deliverables, expectations and roles and responsibilities. 1. Innovated approaches to engage the population/audience 2. Quality of Methodology/Technical Approach; does the methodology depict a logical approach to fulfilling the requirements of the RFP d. Building organizational effectiveness (OE), and appropriate benchmarking for continuous improvement. e. Experience in providing high quality services of similar type or work in this RFP, Contractor’s experience as it pertains to providing services similar in size, complexity and scope to those required under this RFP and in the manner required pursuant to this RFP. 1. Knowledge, expertise and quality of key project personnel in terms of education and work experience. 2. Client References a. Capability of the Proposer to undertake and support services as described by this Request for Proposals based on reputation and customer references regarding the Vendor's performance for organizations with needs similar to the County's, particularly in the government sector. 3. Cost effectiveness and value of proposal 21 ATTACHMENT A – COVER SHEET Name of Organization: Organization Tax Identification: Name and Title of Proposal Contact: Mailing Address: Phone Number: Email Address: Name and Tile of Person Authorized to sign Contract: Mailing Address: Phone Number: Email Address: By signing below, I acknowledge that all information included in the attached Services Proposal Package is accurate and that all appropriate forms, attachments, and documents have been provided as requested. Chief Executive Officer Date

Dates

Start Date

31 Oct, 2022 (3 months ago)

Due Date

15 Dec, 2022 (1 month ago)

You may also like

Group Health Plan Consultant Services

Due: 30 Dec, 2023 (in 11 months)Agency: Duval County Public Schools

Strategic Planning Consultant

Due: 10 Feb, 2023 (in 7 days)Agency: City of Grand Junction

Strategic Planning Consultant

Due: 10 Feb, 2023 (in 8 days)Agency: City of Grand Junction
Please Sign In to see more like these.

Don't have an account yet? Create a free account now.

Location

Country : United StatesState : North Carolina