IT Service Management Enterprise Application Solution

Bid Title:IT Service Management Enterprise Application Solution Category:Washington County Information TechnologyStatus:Open Description: Washington County invites all qualified providers to participate in the following RFP to select and implement an IT Service Management Enterprise Application Solution to manage the following IT processes: Service Level Management, Incident Management, Problem Management, Change Control, Request Management, Service IT Asset Management, Configuration Management, Knowledge Management, and Service Catalog. Publication Date/Time: 1/12/2023 12:00 AM Closing Date/Time: 2/28/2023 12:01 PM Contact Person: Patrick Gangl IT Manager – Information Technology 14949 62nd Street North, P.O. Box 3804 Stillwater, MN 55082 Email: patrick.gangl@co.washington.mn.us Miscellaneous: RFP Release January 13, 2023. Post follow-up questions January 26, 2023. Deadline February 28, 2023. Proposal Evaluation Period March 1, 2023. Chosen to move to the next phase March 20, 2023. Software demonstrations March 27, 2023. Final selection announcement April 24, 2023 Related Documents: Updated Request for Proposal Washington County Answer to Questions Return To Main Bid Postings