Scheduling & Dispatch Software RFP

Valley Transit’s paratransit services are provided through a contract with a private provider. The current contractor utilizes a fleet of 32 vans. The programs provide approximately 480 demand response rides per weekday, 120 rides on Saturday and 25 rides on Sunday to seniors, individuals with disabilities and workers. Paratransit trips consists of regularly scheduled trips and will-calls. Further info about Valley Transit can be found at: myvalleytransit.com Project Introduction Valley Transit is seeking competitive proposals from interested, qualified and experienced Contractors to provide dispatch and scheduling software solution to manage its ADA complementary demand responsive service and several ancillary paratransit services. These transportation services are summarized within this RFP document. The vendor shall comply with all requirements listed in this RFP. Valley Transit’s primary goals in implementing the system include:  Manage resources efficiently and reduce costs 

Track multiple programs and ride funding sources by municipality and county  Improve oversight of services and performance monitoring  Maintain compliance with the Americans with Disabilities Act (ADA) Valley Transit is currently rebidding the contract for a paratransit service provider. The awarded contract for service begins on July 1, 2024. It is Valley Transit’s intent to implement the next scheduling & dispatch software system in conjunction with the next service provider. Valley Transit Request for Proposals SCHEDULING & DISPATCH SOFTWARE Valley Transit Page 5 Service Descriptions The awarded vendor’s solution will need to manage trips provided under the six services described below. ADA Complementary Paratransit (Valley Transit II): The service is a demand-responsive, limited advance reservation complementary paratransit service for persons whose disabilities prevent their use of the fixed route transit services offered by Valley Transit. This service is designed to comply with the ADA. This service is hereinafter referred to as ‘VTII.’ Senior Transportation Service: An ancillary paratransit service that provides rides to elderly individuals age 60 and over residing in the Fox Cities portion of Outagamie County and the Appleton portion of Calumet County. The Connector: An ancillary paratransit service designed to provide rides for customers traveling to and from work outside the fixed route area (ESA: Extended Service Area) or outside the fixed route service hours (ESH: Extended Service Hours). The service is an advance reservation, demand-responsive, common-carrier transportation service that provides rides to, from, and within two service area zones. The purpose of “The Connector” is to: provide transportation options to the less densely populated areas of Valley Transit’s service area; offer a late and early morning option for second and third shift workers; and provide a first-mile, last-mile connection to Valley Transit’s fixed route transit system. Outagamie County Human Services Transportation (OCHST): An ancillary paratransit service which provides limited advance reservation, demand-response, common-carrier transportation service to, from, and within two defined service area zones, and all of Outagamie County. The purpose of the Outagamie County Human Services Transportation program (hereinafter referred to as “OCHST”) is to provide transportation options for individuals who for other reasons are unable to use the fixed route or shared ride services. The is a demand response service for qualifying riders whose trip origin and/or destination is within Outagamie County. Northern Winnebago Dial A Ride (NWDAR): This transportation service is demand response for ambulatory riders age 60 and over. The level service is “origin to destination service”. Qualifying riders reside within City of Neenah, City of Menasha, Town of Menasha, the Village of Fox Crossing, or within the “Heritage Area”. Outagamie County Rural (OC Rural): This transportation service is a demand response, origin to destination service designed for Outagamie County residents who are elderly or have a disability to travel into and out of the Valley Transit ADA service area from the rural portions of the County. Other service characteristics are described in the current service brochure found at: https://myvalleytransit.com/demand-response-programs/ Valley Transit Request for Proposals SCHEDULING & DISPATCH SOFTWARE Valley Transit Page 6 Current ITS System The current software system used to manage paratransit clients and trips is Ecolane. The software is web based with mobile data terminals (tablets) in the vans. These tablets give schedules as well as route maps, GPS location and speed tracking. The current system was implemented in 2019 and the current contract is expiring. To summarize roles, Valley Transit staff mange the custome