Student Contact Center Services

Student Contact Center Services Dallas College intends to secure a contract for comprehensive Student Contact Center Services that addresses the deficiencies of the current call center environment. 19 August 2022 Open 8/3/2022 12:00 AM CDT Type Request for Proposal Close 8/31/2022 2:00 PM CDT Number RFP-2022-221 Currency US Dollar Sealed Until 8/31/2022 2:00 PM CDT 19 August 2022 Contacts Claudia Reyna creyna@DallasCollege.edu Phone +1 972-860-7773 19 August 2022 Commodity Codes Commodity Code Description 906.25 CONSULTING SERVICES 920.07 SOFTWARE AS A SVC (SAAS) 990.05 LOCAL CALLING SVC 19 August 202219 August 202219 August 202219 August 202219 August 202219 August 202219 August 202219 August 2022 mailto:creyna@DallasCollege.edu Dallas College intends to secure a contract for comprehensive Student Contact Center Services that addresses the deficiencies of the

current call center environment. The College desires to partner with a company to provide call center agents that deliver telephone, live chat and e-mail support services to handle calls for Dallas College Student Success that include but are not limited to Financial Aid, Admissions/Records, Success Coaching (advising), and general College information. Proposals should address these areas. While the above-named services are separate functional areas within the College, transparent Dallas College Student Success call support is required for anyone requesting assistance. Services are required to support prospective students and current students. In addition, the contact center will provide a platform that addresses all current requirements for contact center functionality yet also provide the flexibility to incorporate new functionality to the contact center environment as required in the future (to additional infrastructure and technology components). Description Required to View Event Prerequisites Required to Enter Bid There are no Prerequisites added to this event. 19 August 202219 August 202219 August 202219 August 202219 August 202219 August 202219 August 2022 Buyer Attachments 1. RFP-2022-221 Student Contact Center Services.docx 2. RFP-2022-221 Response Workbook.xlsx 3. RFP-2022-221 Addendum 1.docx 19 August 202219 August 202219 August 202219 August 202219 August 202219 August 2022 https://s3.amazonaws.com/solutions-selectsite-documents/Sourcingevent/1086521-1291300513RFP-2022-221%20Student%20Contact%20Center%20Services.docx?AWSAccessKeyId=AKIAJ5HNJE5DFBZ5ONSA&Expires=1724020202&Signature=NArKvI3leVvD5l5JK4K4Yv0gMXQ%3D https://s3.amazonaws.com/solutions-selectsite-documents/Sourcingevent/1086521-1291301000RFP-2022-221%20Response%20Workbook.xlsx?AWSAccessKeyId=AKIAJ5HNJE5DFBZ5ONSA&Expires=1724020202&Signature=WjEZ9K5Rvxiayvm9kBpHlE32fL0%3D https://s3.amazonaws.com/solutions-selectsite-documents/Sourcingevent/1086521-1300041640RFP-2022-221%20Addendum%201.docx?AWSAccessKeyId=AKIAJ5HNJE5DFBZ5ONSA&Expires=1724020202&Signature=3r%2F8nhy%2B7nXVbgHgnUaTXgWYs64%3D Questions Required Questions Group 1: Instructions: 1.1 By entering your name in the field provided you are accepting the terms of this proposal. You agree that your typed name will serve as your electronic digital signature. 1.2 If Proposer takes exception to anything in the T & C or Specifications, they must be listed below (as well on exceptions form). Supplement your list if required. If NO exceptions are taken write NONE in the blank line below 1.3 Did you make sure that all of your attachments were attached correctly? If not please attach all documents and afterwards make sure to hit the submit button at the bottom of submittal page. If you do not hit submit, purchasing will not receive attachments in Jaggaer. Therefore your proposal/qualifications will be considered nonresponsive. 19 August 202219 August 202219 August 202219 August 202219 August 2022 Product Line Items Product Line Items There are no Items added to this event. 19 August 202219 August 202219 August 202219 August 2022 Service Line Items Service Line Items There are no Items added to this event. 19 August 202219 August 202219 August 2022