USMS National Physical Security – Maintenance RFI

This Request for Information (RFI) is for Market Research and planning purposes only and is not to be construed as a commitment by the Government. This is NOT a Request for Proposal, Invitation for Bid, or an announcement of a solicitation. Response to this RFI is strictly voluntary and will not affect any potential offeror's ability to submit an offer if a solicitation is released. There is no bid package or solicitation document associated with this announcement. The purpose of this document is to identify potential sources, conduct market research, and develop a complete requirement. Any requests for a solicitation package will be disregarded. The Government does not intend to award a contract on the basis of this RFI or otherwise pay for the information solicited. No entitlement to payment of direct or indirect costs or charges by the Government will arise as a result of preparing submissions in response to this RFI and the Government's use of such information. Submissions will

not be returned to the sender.Purpose:The purpose of this Request for Information (RFI) is to obtain industry comments on best practices for the maintenance and inventory of physical security systems, to determine interest in participation, and to determine the availability of potential small businesses that can provide services for the United States Marshals Service (USMS). The information from this market research will help the USMS with their acquisition strategy. Firms are strongly encouraged to provide comments, questions, and suggestions relative to the RFI scope, methodologies and technologies, and approach. Any input that businesses or interested parties would like to provide will be reviewed and considered.Scope and Background:The USMS is responsible for the physical security of over 1000 facilities throughout 94 districts and within the 12 judicial circuits in the United States and its Territories (Guam, Puerto Rico, and US Virgin Islands). These facilities are located in both densely populated metropolitan areas as well as sparsely populated remote locations covering larger geographic areas. Each facility may consist of any combination of publicly accessible, administrative, secure and prisoner detention and movement spaces. Included in this responsibility is the necessity to inventory and maintain between 500,000 and 600,000 physical security assets. The USMS operates advanced physical security equipment, both mechanical (locks, bollards, vehicle barriers, etc.) and electronic (CCTV Systems, Video Intercoms, Access Control Systems, and Intrusion Detection Systems, etc.) All installed equipment is designed to protect all participants in the federal judicial process to include access control, surveillance, alarm monitoring, threat reporting and response. The USMS is not resourced to organically maintain the equipment its personnel operate.The current state of the USMS' National Physical Security (NPS) Inventory and Maintenance Program is as follows:- Full service maintenance and inventory management- Costs of maintenance adjust as the inventory changes- Maintenance costs include all costs associated with annual inventory site visits, annual preventative maintenance site visits and maintenance service calls.- The USMS requires ability to make service calls 24 hours per day, 365 days per year for unscheduled maintenanceo The USMS requires Maintenance and Inventory contractor to arrive on site within eight (8) business hours and diagnose the problem.o The USMS requires full corrective action within two (2) business days of receiving maintenance service request by either repairing or replacing malfunctioning components.- The USMS requires emergency maintenance and/or repair service outside of normal business hours.- Preventative Maintenance inspections shall be conducted annually at all USMS facilities.Instructions:After reviewing the Scope, Background and Questions contained herein, interested parties shall submit a capability statement in Microsoft Word or PDF Format in response to this RFI by e-mail no later than 12:00 pm, EST, Friday, November 17, 2017 to OSC.PROCUREMENTS@USDOJ.GOV titled "[Company Name] NPS Maintenance RFI Response". All information provided to the Government must be UNCLASSIFIED material only. Any company proprietary information must be marked as such. Capability Statements shall not exceed fifteen (15) double-sided 8 ½ x 11 pages, with one inch margins, and not exceed 12pt Times New Roman font. The Capability Statement should demonstrate the respondent's competencies to effect acceptable performance in execution of the current state of the USMS' NPS Inventory and Maintenance Program, as well as efficiencies offered by the respondent the USMS could benefit from if implemented. In addition to addressing each of the questions contained herein, respondents should include as part of their submission:1. COMPANY INFORMATION: Company name, address, phone number, a point of contact with email address; Data Universal Numbering System (DUNS) Number; and small business status, if applicable, including status as a small disadvantaged business, 8(a) business, woman-owned small business, HUBZone small business, veteran-owned small business, and/or service disabled veteran-owned small business under NAICS code 561621 (Security Systems Services (except Locksmiths) and/or 541614 (Inventory Planning and Control Management Consulting Services).If applicable, provide a list of all relevant Government-Wide Acquisition Contracts and Federal Supply Schedule contracts your firm previously held and/or currently holds. Please include the contract number and expiration date for each.2. PAST PERFORMANCE SUMMARY: Respondents may submit a summary of recent and relevant past performance supporting their stated capabilities to successfully perform an effort of this size and scope. Include Contracting Activities/Agencies, Contract Numbers, Contract Value, Contract Period of Performance, Scope of equipment and services provided during the period of performance, and a Point of Contact at the Contracting Activity who can verify the information provided.3. INTERESTED PARTY QUESTIONS: Interested parties may submit questions regarding this RFI by e-mail no later than 12:00 pm, EST, Thursday, November 9, 2017 to OSC.PROCUREMENTS@USDOJ.GOV titled "[Company Name] NPS Maintenance RFI Questions".4. REVERSE INDUSTRY DAY: The USMS, Judicial Security Division, Office of Security Contracts will be hosting a Reverse Industry Day for National Physical Security related services. This event will provide interested parties the forum to highlight and/or expand on the unique capabilities and business processes within their Capabilities Statements and query the Government's Integrated Project Team on any requirement related questions they may have.Parties interested in attending the Reverse Industry Day event shall complete Attachment 1 - Reverse Industry Day Registration Sheet and submit it in addition to their Capability Statement and Past Performance Summary. Additionally, interested parties that determine they would like to attend the Reverse Industry Day shall include in their RFI response an outline of their presentation and, if applicable, any materials (Power Point, handouts, etc.) that will be utilized during the presentation. Interested Parties should expect to have 15 to 20 minutes to give their presentation. However, depending on the number of responses, the allotted time may change. The Government will contact the Point of Contact listed on the completed Reverse Industry Day Registration Sheet between November 20 - 21, 2017 to schedule time and date and provide logistical instructions for attendance.LOCATION: Industry Day for National Physical Security related services will be held at the USMS Headquarters November 29, 2017 - November 30, 2017 from 10:00am - 3:00pm, EST.Questions:1. Given the sensitive nature of securing the federal judiciary, what is the most economical approach to respond to unscheduled maintenance calls in a timely manner?a. What is a reasonable response timeline (industry standard)?b. How does locality impact the response, more specifically what options exists to improve response time?c. What locations attributes (geographic, logistical, etc.) would the Government expect to see slower response times?2. How do you develop preventative maintenance schedules and how are preventative maintenance plans executed?3. How do you ensure qualified technicians are conducting maintenance on the wide variety of security systems, both legacy and emerging technology?4. What collaborative software solutions exist/are used for tracking maintenance issues; to include, but not limited to: the number of open work orders by priority, execution of preventative maintenance schedules, timeline from opening to resolution of work orders, and cost accounting for parts and labor? Provide samples of any current applications if available.5. What strategies exist to provide maintenance surge capabilities at specific locations?6. What contract type is the most economical for the Government (ie; Flat rate maintenance plan vs. time and materials billing)?a. Are there other contract types that may be more efficient to achieve the Government's states objectives?7. What methods, software, and systems are available for maintaining accountability of equipment?8. What type of assessment/inspection/documentation of systems would you require prior to competing for a maintenance contract?9. What experience do you have in maintaining detention grade locks, doors and controllers?10. Provide any information available regarding your company's experience and current processes used to find and select personnel suitable to pass necessary security background checks.11. Participants are encouraged to provide any additional information related to the maintenance of physical security equipment.