PROCURE, PROVISION AND MAINTAIN VOICE SERVICES FOR (GFE) CISCO 8861 VOIP PHONES.

SUBMIT A QUOTE TO: 1. PROCURE, PROVISION AND MAINTAIN VOICE SERVICES FOR (GFE) CISCO 8861 VOIP PHONES. 2. REQUESTING 350 CONSECUTIVE NUMBERS WITH OPTION TO ADD MORE NUMBERS. 3. REQUESTING PHONE NUMBERS WITHIN 202 AREA CODE. 4. REQUESTING PHONE NUMBERS SUPPORT CONUS AND OCONUS CALLS. 5. CONTRACTOR SHALL ONLY INVOICE UNDER THE PRE-PRICED CLINS/SLINS FOR ACTUAL SERVICES USED EACH MONTH. ALL CHARGES WILL BE VERIFIED BY THE CUSTOMER EACH MONTH. 6. REQUEST LONG DISTANCE AND INTERNATIONAL CHARGES BE PRICED IN BLOCKS OF 500 MINUTES TO SUPPORT FIRM FIXED PRICE POTENTIAL AWARD. AWARD WILL DETAIL NUMBER OF BLOCKS NEEDED. SERVICE MUST BE MAINTAINED IF MINUTES EXCEEDS MINUTES ORDERED. CHARGES WILL BE VERIFIED BY THE CUSTOMER EACH MONTH. 7. CONTRACTOR SHALL PROVIDE IN-PERSON ADMINISTRATOR TRAINING FOR UP TO TWO (2) EIGHT-HOUR (8-HOUR) WORKSHOPS WITH UP TO SIX (6) ADMINISTRATORS ON THE CENTRALIZED MANAGEMENT AND ADMINISTRATION OF PHONES VIA CONTROL HUB. TRAINING WILL BE ON A MUTUALLY AGREED UPON

DATE/TIME. ***REMARKS*** 1. CONTRACTOR MUST CONTACT THE BELOW LISTED POC AT LEAST 72 HRS PRIOR TO INSTALLATION. POC INFORMATION PROVIDED AT TIME OF AWARD. 2. LINE REQUIREMENTS: A. CONTRACTOR SHALL CONVERT 350 GFE CISCO 8861 IP PHONES FROM ENTERPRISE TO MPP FIRMWARE. B. CONTRACTOR SHALL ENSURE GFE DEVICES ARE ASSOCIATED WITH VOICE SERVICES AND ARE PROPERLY PROVISIONED AND CONFIGURED TO INCLUDE BUT NOT LIMITED TO: 1. CREATE ADMIN ACCOUNT 2. CONFIG CONTACT INFO, EMERGENCY CALLING, ETC. 3. CREATE LOCATION 4. ASSIGN USERS, PHONES AND NUMBERS 5. CREATE WORKFLOW DOCUMENT FOR DISA ADMIN TO DEPLOY ADDITIONAL PHONES IN THE FUTURE OR MAKE CHANGES TO THE NUMBERS 6. PERFORM TESTING TO ENSURE PROPER OPERATION, TROUBLESHOOTING, NETWORK PATH VISUALIZATION, INTEGRATED ANTI-MALWARE SCANNING, AUTOMATIC UPDATES, AUDIT AND COMPLIANCE - (ISO 27001:2013 AND NIST 800-5), SYSTEM/SERVICE MUST BE SSAE 16 AND ISO 27001-AUDITED, SYSTEM MUST BE A FAULT-TOLERANT ARCHITECTURE AND WITH A GEO-REDUNDANT DEPLOYMENT. C. ONCE LONG DISTANCE CARRIER IS ESTABLISHED, REQUEST PIK BLOCK BE PLACED ON THE LINE. D. CALL BLOCK: ALL 700/900 AREA CODES E. ALL OTHER LONG DISTANCE AND INTERNATIONAL DIALING IS TO BE UNHINDERED. F. CALLER ID BE BLOCKED, LISTED AS UNAVAILABLE, OR MASKED. G. NUMBER IS TO BE UNLISTED AND NON-PUBLISHED. H. 3RD PARTY BLOCK IS TO BE ADDED TO THIS SERVICE 3. CONTRACTOR MUST CALL DISA NOSC AT LEAST 72 HRS PRIOR TO MAINTENANCE. 4. IN THE EVENT OF SUSPECTED FRAUD OR MISUSE THE CONTRACTOR IS TO KEEP THE SERVICE ACTIVE AND CONTACT THE DISA NOSC BEFORE ANY ACTION IS TAKEN AGAINST THE CIRCUIT. 5. THE FINAL AWARD CONTRACTOR MUST RESPOND TO AN OUTAGE WITHIN 1 HOUR. 6. CUSTOMER WILL ACCEPT EARLIEST POSSIBLE COMPLETION DATE. COMPLETE SOONER IF POSSIBLE (SIP). 7. THIS IS A CANDIDATE FOR RESTORAL TELECOMMUNICATIONS SERVICE PRIORITY (TSP). 8. JURISDICTIONAL CLASS: INTERSTATE USE, 100 PERCENT TECHNICAL ACCEPTABILITY EVALUATION CRITERIA: A QUOTE MUST COMPLY WITH ALL STANDARD PROVISIONS, PROVISIONS, CLAUSES, AND ADDRESS SECTIONS F-M OF THE SOLICITATION TO BE DEEMED TECHNICALLY ACCEPTABLE. ALL PORTIONS OF THE SOLICITATION SHOULD BE CAREFULLY REVIEWED FOR ALL MANDATED REQUIREMENTS OUTLINED WITHIN THE STANDARD PROVISIONS AND DOCUMENTATION REQUESTED AS FOUND IN SECTION M AND AFFILIATED ATTACHMENTS. QUOTATIONS MUST INCLUDE ALL REQUIRED DOCUMENTS AND RESPONSES INDICATED FROM THESE STANDARD PROVISIONS, PROVISIONS, CLAUSES, SECTION M, AND AFFILIATED ATTACHMENTS TO BE CONSIDERED TECHNICALLY ACCEPTABLE AND/OR ELIGIBLE FOR AWARD. IN RESPONSE TO THIS IQO SOLICITATION, NO TERMS, CONDITIONS, OR ASSUMPTIONS WILL BE ENTERTAINED. IF TERMS, CONDITIONS, AND/OR ASSUMPTIONS ARE INCLUDED IN A QUOTATION, THE QUOTATION MAY BE EXCLUDED ON GROUNDS THAT IT FAILED TO COMPLY WITH THE IQO SOLICITATION INSTRUCTIONS. EVALUATION CRITERIA: IN ADDITION TO THE PROCEDURES OUTLINED IN STANDARD PROVISION 24, TECHNICAL EVALUATION TEAM MEMBERS WILL INCLUDE GOVERNMENT PERSONNEL AND MAY INCLUDE GOVERNMENT'S CONTRACTED ADVISORS. GOVERNMENT PERSONNEL WILL MAKE THE FINAL DETERMINATION OF TECHNICAL ACCEPTABILITY. QUESTIONS RELATED TO THIS SOLICIATION MUST BE RECEIVED BY 19 MAR 24, 1300 CDT. ALL QUESTIONS MUST BE SENT TO THE CONTRACT SPECIALIST, EMILY.A.ETTER.CIV@MAIL.MIL. ANSWERS WILL BE POSTED TO SAM.GOV AS APPLICABLE. ***NOTE: THE CONTRACTOR MUST PROVIDE TSR, CCSD OR CSA IN ALL CORRESPONDENCE***