IT Technician--Village of Bayside, WI

IT TechnicianVillage of Bayside, WILocated on the shores of Lake Michigan in both Milwaukee and Ozaukee County, Bayside is a primarily residential community of 4,400 residents, and providing consolidated services up to 65,000 residents. Bayside is a dynamic balance of progressive ideas and traditional values that provides an inviting and premiere community for all. Our mission, to be a leader in accountable and innovative public service, striving for the continual enhancement in the quality of the Village and the North Shore. In pursuit of our mission, our strategic values include fiscal integrity, service excellence, civic engagement and sustainability. North Shore Technology Services supports 7 nearby communities and a consolidated fire department.Your role with us will be to specialize in this position maintaining the integrity of all computer workstations and associated software for multiple locations. The IT Technician will also be the main point of contact for employee who are

experiencing computer issues. This is an excellent opportunity for the right individual to join an established organization that has experienced significant growth recently. This position is often on the front line of work efforts or issues (Tier 1 & 2) and will have the opportunity to work with other IT staff if the work efforts or issues need escalation.Your Responsibilities include Assist personnel with installation, configuration and ongoing usability of system hardware and software (computers, wireless access points, printers, monitors, video, and telephony).Offer daily operations and systems technical support to the North Shore Enterprise.Verify functionality of hardware and software components.Maintain asset inventory of all technology active devices and adhere to policies for the proper destruction of protected data.Troubleshoot hardware and software issues in person, remotely and via phone.Assist employees with computer problems and answer their questions.Install, configure, and maintain all technologies related to squads under North Shore IT control.Maintain user confidence and protect operations by keeping information confidential. Prepare technical reports by collecting, analyzing, and summarizing information and trends. Contribute to team effort by accomplishing related results as needed. Ensure proper security policies and procedures are enforced. Salary range is $61,672-$71,240 plus excellent benefits. Position open until filled. Apply online