Parking Enterprise System

Template V5.0 Page 1 of 68 STATE OF NEW HAMPSHIRE Department of Natural and Cultural Resources Division of Parks and Recreation Parking Enterprise System: DNCR – 2022-065 RFP ISSUED: On or about February 8, 2022 VENDOR CONFERENCE: February 24, 2022, 11:00 AM EST LOCATION: 172 Pembroke Rd, Concord, NH 03301 STATE POINT of CONTACT: NAME: Diane Hanson EMAIL: diane.d.hanson@dncr.nh.gov TEL: 603-271-2944 CONTRACT TYPE: Not to Exceed PROPOSALS DUE: March 21, 2022, 2:00 PM EST mailto:diane.d.hanson@dncr.nh.gov STATE OF NEW HAMPSHIRE Department of Natural and Cultural Resources Division of Parks and Recreation 2022-065 – Parking Enterprise System TABLE OF CONTENTS Page 2 of 68 SECTION 1: OVERVIEW AND SCHEDULE OF EVENTS ..................................................................................6 1.1. Executive Summary

...................................................................................................................6 1.1.1. Introduction ................................................................................................................................6 1.1.2. Scope of Work (SOW) Overview ..............................................................................................9 1.2. Schedule of Events ...................................................................................................................10 SECTION 2: PROPOSAL SUBMISSION, DEADLINE, AND LOCATION INSTRUCTIONS ..........................11 2.1 Proposal Submission ................................................................................................................11 2.1.1 Physical Proposals ...................................................................................................................11 2.1.2 Number of Proposals ...............................................................................................................11 2.1.3 Vendor Inquiries ......................................................................................................................12 2.1.4 Restriction of Contact with Agency Employees ......................................................................12 2.1.5 Validity of Proposal .................................................................................................................12 SECTION 3: PROPOSAL ORGANIZATION, CONTENT, AND REQUIRED ITEMS ......................................13 3.1. Proposal Organization ..............................................................................................................13 3.1.1. Cover Page ...............................................................................................................................13 3.1.2. Transmittal Form Letter ...........................................................................................................13 3.1.3. Table of Contents .....................................................................................................................16 3.1.4. Section I: Executive Summary ................................................................................................16 3.1.5. Section II: Glossary of Terms and Abbreviations ...................................................................16 3.1.6. Section III: Responses to System Requirements and Deliverables .........................................16 3.1.7. Section IV: Narrative Responses ............................................................................................16 3.1.8. Section V: Corporate Qualifications .......................................................................................16 3.1.9. Section VI: Qualifications of Key Vendor Staff .....................................................................16 3.1.10. Section VII: Price Proposal .....................................................................................................16 3.1.11. Section VIII: Vendor Attachments .........................................................................................16 SECTION 4: EVALUATION OF PROPOSALS ..........................................................................................17 4.1. Criteria for Evaluation and Scoring .........................................................................................17 4.2. Scoring Detail ..........................................................................................................................18 4.2.1. Scoring of the Proposed Software Solution .............................................................................18 4.2.2. Scoring of Vendor Technical, Service, and Project Management Experience ........................18 4.2.3. Scoring of Corporate Qualifications ........................................................................................18 STATE OF NEW HAMPSHIRE Department of Natural and Cultural Resources Division of Parks and Recreation 2022-065 – Parking Enterprise System TABLE OF CONTENTS Page 3 of 68 4.2.4. Scoring of Vendor Staffing Qualifications ..............................................................................18 4.2.5. Scoring the Software Solution Price ........................................................................................19 4.3. Planned Evaluations .................................................................................................................19 4.3.1. Initial Screening .......................................................................................................................19 4.3.2. Preliminary Technical Scoring of Proposals ............................................................................19 4.3.3. Oral Interviews and Product Demonstrations ..........................................................................19 4.3.4. Final Scoring of Technical Proposals ......................................................................................20 4.3.5. Price Proposal Review and Scoring .........................................................................................20 4.4. No Best and Final Offer ...........................................................................................................20 4.5. Rights of the Agency in Accepting and Evaluating Proposals .................................................20 SECTION 5: TERMS AND CONDITIONS RELATED TO THE RFP PROCESS .....................................21 5.1 RFP Addendum ........................................................................................................................21 5.2 Non-Collusion ..........................................................................................................................21 5.3 Property of the State .................................................................................................................21 5.4 Confidentiality of a Proposal ...................................................................................................21 5.5 Public Disclosure .....................................................................................................................21 5.5.1. Disclosure of Information Submitted in Response to RFP...................................................... 21 5.6 Electronic Posting of Resulting Contract .................................................................................23 5.7 Non-Commitment ....................................................................................................................23 5.8 Proposal Preparation Cost ........................................................................................................23 5.9 Ethical Requirements ...............................................................................................................23 5.10 Debarment ................................................................................................................................23 5.11 Challenges on Form or Process of the RFP .............................................................................24 6.1 Non-Exclusive Contract ...........................................................................................................25 6.2 Award .......................................................................................................................................25 6.3 Anticipated Contract Term .......................................................................................................25 6.4 Standard Contract Terms .........................................................................................................25 6.4.1. Contract Negotiations and Unsuccessful Bidder Notice ..........................................................25 6.4.2. Subcontractors .........................................................................................................................26 6.5 Related Documents Required ...................................................................................................26 APPENDIX A: VENDOR CONFERENCE REQUIREMENTS ............................................................................27 APPENDIX B: BUSINESS / TECHNICAL REQUIREMENTS AND DELIVERABLES ...................................28 B-1. Statement of Work ...................................................................................................................28 STATE OF NEW HAMPSHIRE Department of Natural and Cultural Resources Division of Parks and Recreation 2022-065 – Parking Enterprise System TABLE OF CONTENTS Page 4 of 68 B-1.1. Data Location ...........................................................................................................................28 B-1.2. Background Checks .................................................................................................................28 B-2. Business Requirements/Technical Requirements ....................................................................28 B-3. Activity, Deliverable, or Milestone ..........................................................................................29 APPENDIX C: TOPICS FOR MANDATORY RESPONSES ...............................................................................31 C-1. Proposed Software/Hardware Solution ....................................................................................32 C-2. Vendor’s Technical, Service and Project Management Experience ........................................37 C-2.1. Security and Protection of Data ...............................................................................................37 C-2.2. State Personnel and Training ...................................................................................................38 C-2.3. Project Execution .....................................................................................................................39 C-2.4. Project Management ................................................................................................................41 C-2.5. Ongoing Operations for Vendor Hosted Solution....................................................................43 APPENDIX D: STANDARDS FOR DESCRIBING VENDOR QUALIFICATIONS ....................................46 D-1. Vendor Qualifications ..............................................................................................................46 D-2. Required Information on Corporate Qualifications .................................................................46 D-3. Team Organization and Designation of Key Vendor Staff ......................................................47 APPENDIX E: PRICING ..................................................................................................................................48 E-1. Pricing ......................................................................................................................................48 E-1.1. Activities / Deliverables / Milestones Pricing..........................................................................48 E-1.2. Hardware Pricing .....................................................................................................................50 E-1.3. Software License Pricing .........................................................................................................50 E-1.4. Software Operations, Maintenance and Support Pricing .........................................................51 E-1.5. Hosting Pricing ........................................................................................................................51 E-1.6. Other Costs ..............................................................................................................................52 E-1.7. Implementation Pricing Summary ...........................................................................................52 E-1.8. Vendor Staff, Resource Hours and Rates Worksheet ..............................................................53 E-1.9. Future Vendor Rates ................................................................................................................53 E-1.10. Proposed State Staff Resource Hours ......................................................................................54 APPENDIX F: DOIT INFRASTRUCTURE & SECURITY ...........................................................................55 F-1. Technical Architecture ............................................................................................................. 55 F-1.1. State Network Environment .....................................................................................................55 F-1.2. Internet Access .........................................................................................................................55 F-1.3. VMware ...................................................................................................................................55 STATE OF NEW HAMPSHIRE Department of Natural and Cultural Resources Division of Parks and Recreation 2022-065 – Parking Enterprise System TABLE OF CONTENTS Page 5 of 68 F-1.4. Oracle .......................................................................................................................................55 F-2. Future Systems Environment ...................................................................................................56 F-2.1. Security ....................................................................................................................................56 APPENDIX G: MERCHANT CARD SERVICES ...........................................................................................57 G-1. PCI DSS Payment Application Data Security Standard (PA DSS) .........................................57 APPENDIX H: TERMS AND DEFINITIONS .................................................................................................59 APPENDIX I: P-37 STATE OF NEW HAMPSHIRE GENERAL PROVISIONS AND EXHIBITS ............63 APPENDIX J: NH DMV FILE EXPORT/IMPORT STRUCTURE ................................................................ 67 J.1 NH DMV File Export Structure ...............................................................................................67 J.2 NH DMV File Import Structure ...............................................................................................68 Remainder of this page intentionally left blank STATE OF NEW HAMPSHIRE Department of Natural and Cultural Resources Division of Parks and Recreation 2022 - 065 - Parking Enterprise System SECTION 1 – OVERVIEW AND SCHEDULE OF EVENTS Page 6 of 68 SECTION 1: OVERVIEW AND SCHEDULE OF EVENTS 1.1. Executive Summary 1.1.1. Introduction The Department of Natural and Cultural Resources (“DNCR”), Division of Parks and Recreation (“DPR”) is responsible for creating opportunities for residents and visitors that foster a prosperous business climate, a diversity of high quality recreational and educational experiences, and a commitment to stewardship and appreciation of natural resources. Project Overview/Justification: – The DPR is releasing this Request for Proposal (“RFP”) to procure a qualified Parking Enterprise System Solution (“Solution”) including required hardware, software, spare parts, paper materials, and technical system support and maintenance as part of a turn-key solution. This system must include a minimum of forty (40) Parking Pay Stations (“Pay Stations”) and a minimum of eleven (11) ticketing handheld units (“Handheld Units”), and associated peripherals. The Solution must also provide a back-end software system that will allow DPR to track all revenue, citation status, and pay station status. This combined Solution will enable DPR to manage the parking operations at the meter based state-owned parking areas along the seacoast, with possible expansion. Further, the Solution will allow DPR to better manage our communications with customers. The DPR metered parking season is from April 1 through October 31 and the hours of operation are 8am – midnight seven days a week (including holidays). The below chart will provide the volume for payments received as well as total revenue through the Pay Stations as well as the total number of parking citations issued, and revenue collected: 2019 2020* 2021 Pay Stations: Total receipts purchased 445,020 276,880 475,249 Total revenue collected $2,180,905.65 $1,364,885.01 $2,367,770.44 Parking Citations: Total citations issued 7,669 9,978 18,062 Citations appealed 778 1,317 2,054 Citations voided 836 645 1,037 Vehicle registration information obtained 4,911 5,080 12,594 Vehicle registration information not obtained 2,758 4,898 5,468 Total revenue collected $194,640.75 $251,230.25 $463,602.95 *NOTE: The 2020 season was shortened to 6/1/20 – 10/31/20 due to COVID as represented in the lower overall numbers listed in the above chart.