Q201--Ohio Durable Medical Equipment

expired opportunity(Expired)
From: Federal Government(Federal)
36C25022R0164

Basic Details

started - 15 Jun, 2022 (21 months ago)

Start Date

15 Jun, 2022 (21 months ago)
due - 29 Jun, 2022 (21 months ago)

Due Date

29 Jun, 2022 (21 months ago)
Bid Notification

Type

Bid Notification
36C25022R0164

Identifier

36C25022R0164
VETERANS AFFAIRS, DEPARTMENT OF

Customer / Agency

VETERANS AFFAIRS, DEPARTMENT OF (102126)VETERANS AFFAIRS, DEPARTMENT OF (102126)250-NETWORK CONTRACT OFFICE 10 (36C250) (5612)
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Ohio Durable Medical Equipment PART 1 GENERAL INFORMATION 1.0 Background: The purpose of this contract is to provide prescribed, government-owned durable medical equipment (DME) to patients of the Department of Veterans Affairs (VA) at their residences. The contractor shall furnish all necessary labor, materials, and equipment to assemble, clean, refurbish, and store DME equipment. The contractor shall also provide delivery, set-up, repair, in-house instruction and patient education, and/or pick-up of government-owned items and equipment for beneficiaries of the Veterans Integrated Service Network (VISN) 10 Ohio geographic area. See section 1.2.3 of this Performance Work Statement (PWS) for the list of geographic areas serviced in accordance with the contract. 1.1 Scope Summary: VISN 10 anticipates making an award to the contractor whose offer meets the Joint Commission accreditation standards; all of the Government s requirements; and represents the best value to the Government
considering price and technical factors. The contract will result in a Firm-Fixed Price requirements contract for a base period of one year with four additional one-year option periods, to be exercised at the discretion of the Government. 1.2 General Requirements 1.2.1 Hours of Operation: The contractor shall be available for routine contact and receiving orders Monday through Friday from 8:00 AM local time to 4:30 PM local time, excluding recognized holidays, which are listed in section 1.2.2 of this PWS. The contractor shall be available by phone for emergency deliveries and repairs 24 hours per day, seven days per week, including on holidays. The contractor shall provide the Veteran and VISN 10 Ohio VA Medical Centers with a method of contacting the contractor 24 hours per day. 1.2.2 Recognized Holidays** New Year s Day Labor Day Martin Luther King Jr. s Birthday Columbus Day President s Day Veteran s Day Memorial Day Thanksgiving Day Juneteenth Independence Day Christmas Day Independence Day **and any other day declared by the President of the United States as a federal holiday** 1.2.3 Place of Performance: The work to be performed under the contract will be performed in the below-listed geographic service areas. Each geographic service area is listed under the servicing Department of Veterans Affairs Medical Center (VAMC). VAMC Chillicothe County and State Adams, OH Athens, OH Brown, OH Fayette, OH Franklin, OH Gallia, OH Highland, OH Jackson, OH Lawrence, OH Meigs, OH Madison, OH Morgan, OH Muskingum, OH Noble, OH Pickaway, OH Pike, OH Ross, OH Scioto, OH Vinton, OH Washington, OH VAMC Cincinnati County and State Adams, OH Brown, OH Butler, OH Clermont, OH Clinton, OH Hamilton, OH Highland, OH Warren, OH Boone, KY Bracken, KY Campbell, KY Gallatin, KY Grant, KY Kenton, KY Pendleton, KY Owen, KY Dearborn, IN Fayette, IN Franklin, IN Ohio, IN Ripley, IN Union, IN Switzerland, IN VAMC Cleveland County and State Ashland, OH Ashtabula, OH Carroll, OH Columbiana, OH Crawford, OH Erie, OH Geauga, OH Guernsey, OH Huron, OH Lake, OH Lorain, OH Mahoning, OH Medina, OH Ottawa, OH Portage, OH Richland, OH Stark, OH Summit, OH Trumbull, OH Tuscarawas, OH Wayne, OH Mercer, PA Hancock, WV VAMC Columbus County and State Coshocton, OH Delaware, OH Franklin, OH Hardin, OH Jefferson, OH Knox, OH Licking, OH Marion, OH Morrow, OH VAMC Dayton County and State Allen, OH Auglaize, OH Champaign, OH Clark, OH Darke, OH Greene, OH Logan, OH Mercer, OH Miami, OH Montgomery, OH Preble, OH 1.2.4 Contracting Officer s Representative: The Contracting Officer s Representative (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The CO will issue a letter of delegation to the COR and a copy will be provided to the contractor. This delegation will state the responsibilities and limitations of the COR. The COR is not authorized to change any of the terms and conditions of the contract. 1.2.5 Quality Control: The contractor shall develop and maintain an effective Performance Monitoring Plan to ensure services are performed in accordance with this PWS. The contractor shall develop and implement policies and procedures to identify, prevent, and ensure non-recurrence of defective services. 1.2.6 Quality Assurance: The Government shall evaluate the contractor s performance under the contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rates. 1.2.7 Pre- and Post-Award Meetings 1.2.7.1 Prior to award of the contract, VA personnel may perform a visit to the contractor s facility to inspect, evaluate, and assess the contractor s existing program compared to the requirements of the solicitation. 1.2.7.2 A post-award conference shall be held at a time and place designated by the CO, to be attended by the contractor, the Contracting Officer s Technical Representative (COTR) from each VA facility, and other officials designated by the CO. The CO will facilitate the conference. The CO, COR, and other Government personnel, as appropriate, may also meet periodically with the contractor to review the contractor's performance. At these meetings, the CO will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be attended at no additional cost to the Government. 1.2.8 Standards and Qualifications 1.2.8.1 The applicable standards and guidelines are as follows: Joint Commission Standard for Home Care, current year standard. Additionally, all issuing and follow-up care provided under the contract shall be provided in accordance with all current Joint Commission standards with compliance to all current National Patient Safety Goals. Contractor is not required to be Joint Commission accredited; however, contractor must perform the requirements of the contract according to Joint Commission standards. Subcontractors must follow Joint Commission standards and will be monitored by the contractor for compliance. The contractor will notify the CO and COR if subcontractors are utilized. 1.2.8.2 The installation of all equipment by the contractor shall be performed by a competent professional familiar with nature of the equipment involved and fully qualified under the laws of the state in which the services are being rendered. Installation shall be consistent with local fire and safety codes in the respective area of the state. PART 2 ACRONYMS & ABBREVIATIONS 2.0 Acronyms and Abbreviations ATP Assistive Technology Professional CBOC Community-Based Outpatient Clinic CO Contracting Officer COR Contracting Officer s Representative COTR Contracting Officer s Technical Representative DME Durable Medical Equipment FAR Federal Acquisition Regulation GFP Government Furnished Property PKI Public Key Infrastructure PSAS Prosthetic and Sensory Aids Service PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control VAMC Veterans Affairs Medical Center VISN Veterans Integrated Service Network PART 3 REQUIREMENTS SPECIFIC TASKS 3.0 General 3.0.1 The contractor and their representatives shall neither directly nor indirectly make recommendations or comments to patients with respect to the services being provided to the VA under the contract. The contractor shall refrain from discussing decisions to repair/replace items of equipment or any services not specifically delineated in the contract to patients. 3.0.2 Only the Contracting Officer (CO) and the COR or designee has authority to initiate or discontinue individual patient services under the contract. 3.0.3 Periodic, unscheduled on-site contractor visits will be made by COR or designee to monitor the contractor s performance under the contract. The contractor agrees to make available all records and documentation necessary during the visits. The COR will perform quarterly unannounced or announced contractor visits each fiscal year to inspect the contractor s facility and review records to ascertain the contractor s compliance with the performance requirements of the contract. A written report of each inspection shall be submitted to the contractor within seven working days of the completed inspection. The contractor will have seven working days after the receipt of the VA report to respond to any discrepancies in the report. 3.0.4 Wage Rates and Services Contract Act 3.0.4.1 Wage Rates. The contractor shall provide services which comply with the Department of Labor wage rate determinations as applicable in the county in which the services are provided. 3.0.4.2 Services Contract Act. The contractor shall ensure full compliance with all requirements of the Services Contract Act during the performance of the contract, to include any task orders issued under the resultant contract. Delivery, Set-up, and Patient Education 3.1.1 Contractor shall contact patient to arrange for delivery of equipment. Service shall consist of either taking the item from the contractor s storage facility and delivering it to the beneficiary or picking up the item at the VISN 10 Ohio VAMC or Community-Based Outpatient Clinic (CBOC) with subsequent delivery to the beneficiary s home. The delivery/pickup will be accomplished within two working days of the VA order being placed (except for emergency situations when time of delivery shall not exceed four hours). Assistive Technology Professional (ATP) services and set-ups are outside the scope of this standard delivery timeframe. The contractor may need to pick up items from the VA to be delivered to the Veteran s residence. There will be no additional charge for picking up items from the VA for delivery to the Veteran. The need to pick up an item from the VA prior to delivery shall not be justification for delaying delivery to the Veteran. Delivered items may include stock items or patient-specific DME items that may require assembly. 3.1.2 Before entering a patient s home, the contractor s representatives shall present a picture identification card/badge to the patient/primary caregiver and verbally identify themselves. The contractor s representatives shall ask permission to enter the home. All costs associated with obtaining cards/badges are the contractor s responsibility. 3.1.3 The contractor shall deliver, set up, assemble, adjust, and instruct the patients and/or caregivers in the use and care of the equipment. Wheelchair comfort fittings and adjustments require the patient to be in the wheelchair. The contractor shall provide instructions to the patient and/or caregiver as to the safe and appropriate use of the medical equipment being supplied. The instructions shall include basic home safety, storage, and handling of the involved equipment; required maintenance; electrical safety, etc. Contractor shall also provide instructions as to whom to call in the event of an emergency. The contractor shall provide a safety/emergency checklist to be completed and signed by the veteran or his/her caregiver and retained in the beneficiary account folder. The contractor shall not leave deliveries unattended at the beneficiary s home. 3.1.4 Contractor shall provide copies of the pertinent literature concerning the DME item(s) with safety hazards, such as suction machines, etc. Contractor shall provide a copy of the owner s manual to the veteran/caregiver for all delivered equipment. Instructions to the patient/caregiver will include a demonstration of correct use and observing a return demonstration by the patient/caregiver. Documentation of this demonstration will be available to Prosthetic and Sensory Aids Service (PSAS) upon request. Contractor shall be responsible to provide the patient/caregiver with the document Rights and Responsibilities and document that the patient/caregiver has received it. 3.1.5 If concerns or questions of the patient s/caregiver s ability to safely operate the equipment arise within 90 days of delivery, re-education will be done at no cost to the VA. Re-education shall, in most cases, require a return visit to the Veteran s residence. 3.1.6 The contractor shall make one scheduled trip per week from the warehouse to each VA facility or CBOC associated with the facility at no charge to the VA. The COR or designee will determine the delivery day. The delivery day may fluctuate from week to week. The capacity of the delivery may be up to the equivalent of five power wheelchairs. 3.1.7 If the contractor is unable to contact the patient/caregiver within two days, the contractor shall contact the appropriate COR or designee for further instructions. If direct contact has not been made with patient within two business days, the contractor will send a letter to the patient instructing the patient to contact the contractor. 3.1.8 The contractor shall be responsible for contacting the Veteran to schedule a time that is convenient for the Veteran/caregiver to accomplish the required service. Should the contractor be unable to keep scheduled appointments for service, the patient shall be advised at least two hours prior to the appointment time. 3.1.9 All beneficiaries have the right of refusal of service. In the event a beneficiary refuses service or orders the equipment to be removed from the home, the contractor shall comply with the beneficiary s wishes. The contractor shall report the specifics of the refusal to the COR or designee by telephone, email, or another mutually agreed upon communication method within one business day. If the refusal occurs during a home visit, the contractor s staff shall make an attempt to notify the COR or designee of the refusal during the home visit. 3.1.10 All reissued DME equipment delivered to Veterans shall be cleaned/sanitized/disinfected by manufacturer s approved methods and shall be in like-new operating condition, in accordance with the manufacturer's recommendations. In the event that a piece of unserviceable DME equipment is delivered or is incomplete as determined by the COR or designee (i.e., all components not delivered), the contractor shall make subsequent trips with no additional cost to the Government. COR or designee shall be informed of subsequent trips which must be made within one day of the determination that item delivered is incomplete. When a bed is to be reissued, a new mattress and mattress cover will be provided to the contractor by the VA Medical Center, except in the case of specialty mattresses. Specialty mattresses will be drop shipped to the contractor, and or re-issued if the contractor has one in inventory. The contractor shall not re-issue or distribute used mattress covers to Veteran beneficiaries. 3.1.11 The contractor shall have a contingency plan in place in the event of a natural disaster, emergency, or pandemic where the contractor is unable to deliver DME supplies and equipment to the patients. The contractor shall establish services with a local home medical equipment provider that will be able to assist the VA patients. The contractor shall provide point of contact information to the patient or caregiver for this provider for help or to get to the nearest health care facility until services can be resumed. The Government reserves the right to approve any contingency subcontractor in the event of a natural disaster. 3.2 Delivery, Set-up, and Patient Education of High End and Specialty Equipment High End and Specialty Equipment defined: High end wheelchairs or equipment that require special fitting and set up. Such equipment requires an Assistive Technology Professional (ATP) certified technician who specializes in comprehensive seating, positioning, and mobility needs. 3.2.1 Contractor shall have an ATP certified technician available. 3.2.2 On occasion, the contractor will perform special seat fittings and assembly of equipment for patient-specific applications. 3.2.3 The order will specify when ATP technician services are required, and ATP technician contract rates will apply. 3.2.4 Contractor shall contact Veteran to schedule ATP services and set-up within two days of equipment being fully assembled for delivery. 3.2.5 Contractor shall provide VA with documentation of ATP technician services that will include a picture and fitting report in addition to the normal documentation as indicated in this document and as required by Joint Commission. Clinical documentation from VA will be available upon request. 3.3 Procedures for Placing Orders/Response Time 3.3.1 Government owned or stored DME equipment or drop shipped equipment includes but is not limited to the following: Any type/size hospital bed (electric or manual); mattress; bed rails Trapeze assemblies Patient lifts Wheelchairs (manual, electric, and specialty seating) Bathroom safety equipment Over bed tables Portable ramps Various types of pumps (e.g., IV, feeding, etc.) Scooters Various walking aids 3.3.2 VA PSAS will submit all requests for the delivery and/or pickup of government-owned DME via fax or other mutually agreed upon methods for the delivery and repair of DME. Delivery of new/reissued DME, or pickups of DME, shall be made within two working days or less. Emergency deliveries, repairs, or pickup of home medical equipment shall be required within four hours. Every effort shall be made to confine deliveries and pickups to normal business hours. In the event that the VA instructs contractor to make a delivery, repair, or pick up after hours, weekends, or federal holiday, then emergency rates will apply. The contractor will utilize VA approved public key infrastructure (PKI) encryption technology when emailing patient sensitive information to and from the VA. 3.3.3 Contractor shall deliver and set up new and reissued DME equipment and accessories within the patient s residence in accordance with requirements of the contract. Contractor will also provide and document patient education on use of the DME equipment. 3.3.4 All patient eligibility shall be determined by the referring VA medical facility and referrals shall be generated and authorized by the individual VA Medical Facility. 3.3.5 All durable medical equipment services/deliveries/repairs/pickups shall be provided under the specific orders. 3.3.6 Service shall be authorized by the VA only when it has been determined to be in the best interest of the Government. 3.3.7 Delivery information: The contractor will be responsible for verifying the address of the Veteran and ensuring that he/she is home when the delivery is scheduled. The VA assumes no liability for additional trips required if the Veteran is not at home or if delivery, pick up or repair cannot be completed when deliveries are attempted. 3.3.8 Proof of Delivery: Contractor will be required to provide proof of delivery on all direct deliveries. Acceptable proof of delivery will be the certification of receipt signed by the beneficiary/caregiver. 3.4 Set-up, Pick-up, Modifications, and Patient Education 3.4.1 Contractor shall provide and document appropriate orientation programs for all contractor employees involved in the delivery/recovery of DME, including but not limited to the following: safety and equipment management appropriate to the service provided; electrical requirements; back-up system; equipment safety checks; troubleshooting; equipment set-up; infection control procedures; patient confidentiality; handling emergencies; etc. In addition, contractor shall perform in-home training and assessments for the Veteran beneficiary and/or caregiver, in accordance with Joint Commission regulations. Contractor will also inform patient of the rules of ownership for DME. 3.4.2 The contractor shall have established written procedures to deliver, recover, receive, clean, and (when appropriate) sterilize reusable items. Such procedures shall address the separation of clean and unclean equipment in the storage, delivery, and recovery of DME items. All recovered equipment shall be labeled or tagged and dated to document such procedures. 3.4.3 Contractor shall relay to the patient on behalf of the VA that any identified ungrounded/unsafe outlets are the responsibility of the patient to correct. The VA shall not be responsible or liable for any unsafe electrical condition caused by the contractor or Veteran. Contractor shall be responsible for identifying safety hazards and clearly documenting them on the patient education training form. 3.4.4 Contractor personnel setting up and assembling any equipment shall meet all applicable Joint Commission requirements and standards, including, but not limited to the following standards: 3.4.4.1 Unpack and assemble equipment in a condition to be used, to include removal of all packaging material from patient s residence; 3.4.4.2 Instruct the patient and/or caregiver on the correct use, care, handling, cleaning, and maintenance of equipment, including a demonstration of correct use and observing a return demonstration by the patient and/or caregiver; and 3.4.4.3 Instruct patient on basic home safety, electric/fire safety, storage, and whom to call in case of an emergency. 3.4.5 The contractor shall install equipment as instructed by the Chief of PSAS, or his/her designee. Permanent installation to walls, ceiling, floors, etc. is specifically excluded from the contract. Contractor s staff shall be alert to structural or environmental problems that make delivery/set-up unsafe. 3.4.6 The contractor shall supply and attach an adhesive label with the PSAS representative s name and telephone number. The adhesive label shall be placed on the equipment in an obvious location so that the patient and/or caregiver will know where to call to report malfunctions. The label shall also include the contractor s name and emergency telephone number where they can be reached 24 hours/day. 3.4.7 The contractor shall include the following documents with their information packet when delivering equipment to all patients served under the contract, and obtain signed verification of completion: 3.4.7.1 Prosthetics DME patients right and responsibilities. 3.4.7.2 Disaster plan for home medical equipment patients. 3.4.7.3 Miscellaneous patient education materials. 3.5 Preventative Maintenance and Repairs 3.5.1 Contractor shall repair all DME equipment and supplies at the Veteran s place of residence. Repairs include, but are not limited to DME, stair lifts, porch lifts, and vehicle lifts. Contractor shall have procedures designed to assure equipment is safe, sanitary, and operating according to the Owner s Equipment Manual. Contractor shall guarantee all materials and workmanship for a period of 90 days from the date of repair or reissue, whichever is later. Manufacturer warranties of DME equipment that exceed the minimum 90-day period shall be expressed and also enforced. 3.5.2 The VA reserves the right to purchase repair parts from whichever source the VA determines to be most beneficial to the Government. In most cases, VA owned or stocked replacement parts should be used to replace parts. 3.5.3 If parts are procured through the DME vendor, the VA reserves the right to audit the manufacturer/distributor invoices paid for by vendor to ensure up charging to Government is fair and reasonable. 3.5.4 Authorization for Repairs: Repairs other than those classified as an emergency will be ordered and authorized by the COR or designee in the VA Prosthetics Service via a purchase card. The order will identify the item to be repaired. 3.5.5 The VA will place an order to initiate the evaluation and repair of equipment. This order will be inclusive of all labor related to the repair, including, but not limited to, travel time, repair time, and multiple trips. When possible, repair or replacement of items shall be done on the initial visit. If more than one trip is required, the contractor shall provide to the COR or designee written documentation as to the rationale of any additional trips, and the local area COR or designee will approve the additional trips, if warranted. Additional trips will be billed in 15-minute increments. 3.5.6 If the actual cost of the repair parts will exceed the initial authorized amount, the contractor will submit a written estimate for the repair, including a parts list for approval. The estimate will also include the number of days anticipated to complete the repair and return the item to the Veteran, when applicable. Estimates will be submitted within 24 hours of assessment. The contractor will follow up daily on the status of the submitted estimate until a response is provided. The contractor may request approval over the phone if it will allow the repair to be completed at that time. 3.5.7 Evaluation for repairs shall be scheduled within two business days and completed within 10 business days of the initial repair order. Contractor shall give written notice to the COR or designee if these timelines will not be met. The VA reserves the right to procure repairs from another vendor if timelines are not met. For repairs requiring additional guidance or authorization from the VA, the time from requesting the information until the information is provided will not be counted towards the 10 business day timeframe. If the VA chooses to order the repair parts, the time awaiting parts will not count towards the 10 day limit. 3.6 Emergency Repairs 3.6.1 Emergency repairs will be ordered by Prosthetics Service via an order. However, repairs can be authorized by the COR or designee via phone. Examples of emergencies include, but are not limited to, a hospital bed not functioning, which puts the Veteran at risk of pressure ulcers. 3.6.2 All emergency calls/orders shall be confirmed within Â1⁄2 an hour of the order being received. 3.6.3 If the Veteran/patient calls the contractor for an emergency repair during normal daily business hours, the contractor will notify the COR, or designee, immediately for authorization. 3.6.4 If the Veteran/patient calls the contractor for an emergency repair after normal business hours, the contractor shall take corrective action. Under no circumstances shall the contractor refuse service if the Veteran/caregiver states that there is a risk to the Veteran s health or personal well-being. 3.6.5 If the COR or designee emergency contact number is provided, the contractor will attempt to make contact for verbal authorization. If unable to make contact with COR or designee, contractor will notify the COR or designee no later than 10:00 AM local time on the next regular workday. 3.6.6 Contractor shall provide documentation to the COR or designee regarding the emergency response to patient emergency calls within 24 hours of the emergency call. 3.6.7 Emergency repairs will be completed within four hours unless special circumstances prevent timely completion. Examples of special circumstances include, but are not limited to, the need to order specialty parts, or inclement weather, and will be considered on a case-by-case basis. Refurbishing of DME 3.7.1 Contractor shall be responsible for refurbishing VA-owned equipment that has been reclaimed. Refurbishing includes, but is not limited to, cleaning/maintenance processes used in restoring equipment to a like-new condition and appearance. Personal type bathroom equipment (e.g., commode chairs, raised toilet seats, bath seats, etc.) shall not be refurbished. After inspection of reclaimed items, if items are in need of repair the contractor shall adhere to the following: 3.7.1.1 Minor Repairs: Shall be completed within three working days at no expense to the VA. Examples of minor repairs include but are not limited to the following: tightening wheels and castors on wheelchairs; checking for loose wiring on motorized wheelchairs and electric beds; and minor spot painting of areas of chipped paint or rust spots on reclaimed items to be placed in storage. There shall be no charge for labor for easily replaced items, including, but not limited to, batteries, armrests, leg rest, and headsets. After cleaning and sanitizing, the equipment shall be lubricated with manufacturer-approved grease oil and/or silicone spray. Any rust spots shall be wire brushed prior to painting. 3.7.1.2 Major Repairs: If repairs are necessary, the contractor shall submit an estimate of charges for approval and acceptance by the local area COR or designee within three working days. A repair order must be placed first prior to the repairs being started. The contract hourly rate for repairs of reclaimed VA owned equipment located at the contractor s facility shall be paid only when such services have been requested and approved by the VA. Labor charges shall be computed in quarter hourly increments from the time work actually begins until work is completed. 3.7.1.3 Each refurbished item shall be tagged indicating the date it is returned to clean inventory. New batteries shall not be provided, if applicable, until time of re-issuance to a different Veteran. 3.7.2 Contractor shall maintain an itemized record of all reclaimed items, including item description; serial number (if applicable); Veteran it was reclaimed from; date reclaimed; date quote submitted for major repair (if applicable); and date placed into clean inventory. 3.7.3 Repairs of equipment, when required, shall be performed in accordance with manufacturer s instructions by personnel who are qualified to service the equipment. Qualified is defined as holding certification through the manufacturer, when a technical certification program is offered. 3.7.4 The contractor shall comply with universal precautions in the cleaning of DME. 3.8 Storage, Inventory, and Sanitation 3.8.1 Contractor shall provide storage for Government owned re-claimed and new DME equipment at no additional charge to the VA. The following is an estimate of required space needed for each facility s equipment: VAMC Storage Space Required Chillicothe 3,000 square feet Cincinnati 4,000 square feet Cleveland 18,000 square feet Columbus 5,000 square feet Dayton 4,000 square feet 3.8.2 The storage area must be adequately equipped with shelves, bins, etc., to properly accommodate the items being stored. Contractor shall store equipment in a safe, clean, dry, and orderly arrangement to prevent damage and to facilitate periodic inventory inspections by COR. Contractor shall provide storage separate and apart, by VA facility, from all other contractor-owned equipment and supplies. The storage space shall be sufficiently insured against loss or damage equal to the value of the stored equipment. Proof of the insurance coverage will be provided to the CO within 10 days of the effective date of the Notice of Award. Contractor shall provide updates to the CO annually or whenever coverage is discontinued. 3.8.3 For each VA site, contractor shall provide a weekly physical inventory of stock, including new and used levels. Government property shall be used only for performance of this contract. 3.8.3.1 Upon commencement of the contract, the COR and the contractor shall conduct a joint inventory; the inventory document shall be signed by both parties. This inventory shall include items, conditions thereof, and the approximate total value of the items. Contractor shall establish and maintain a system of control to protect and preserve all Government property. 3.8.3.2 If VA makes a determination to scrap equipment, the contractor shall make equipment available for pick up by a scrap contractor; scrap the material as instructed by COR or designee; or deliver the material to a VA facility to scrap at no additional cost to the Government. If items are to be brought to the VA facility to scrap, this must occur within two weeks of instructions to scrap. This not considered part of the weekly VA delivery, and is to be at no additional charge to the VA. 3.8.4 Ownership of all equipment (new or used) in inventory shall remain with the Government. The contractor shall be directly responsible and accountable for all Government property while it is under his/her possession, and shall establish and maintain a system to control, protect, preserve, and maintain the items in optimum condition. The contractor shall identify Government Furnished Property (GFP) by making or tagging and segregating such property in such a manner to clearly indicate Government ownership. 3.8.5 Contractor shall provide the COR or designee a daily report of items delivered. This report shall be itemized by Veteran s name and purchase order number, to include whether item(s) are new or used equipment, inventory or special ordered. The report shall also include any associated serial or lot numbers. Report shall be submitted by noon of the business day following delivery. Submission of all delivery tickets for the day, consolidated as one document, is an acceptable alternative to this report if all required information is included. 3.8.6 Equipment shall be protected from the elements during storage and delivery. All clean equipment shall be covered. Clean and dirty equipment shall be separated at all times and shall be provided with protective covering during transport in accordance with Joint Commission standards. 3.8.7 Contractor shall, using universal precautions, sanitize/sterilize all picked up equipment prior to placement in contractor s storage or delivery to VAMC for reissue. This procedure shall be appropriate to the type of equipment in accordance with Joint Commission standards. 3.8.8 Contractor shall be able to accept drop shipments of DME, which will be included in inventory. 3.9 Invoicing 3.9.1 All orders will be placed by each VA facility using the US Government Credit Card (VAF PC-2421) or Prosthetics Authorization for Items or Services (VAF 10-2421). The contractor shall submit an individual itemized invoice upon completion for services ordered and rendered. Invoices are to be submitted to the individual that submitted the order, and the following will be available upon request: VAMC file copy of the Patient s Rights and Responsibilities Equipment delivery checklist Patient education form Signed verification from the Veteran/caregiver that the above items were provided. 3.9.2 Payment will not be authorized if documentation is incomplete. 3.9.3 Invoices will be itemized to include parts, materials, and labor (when indicated). The contractor must be able to accept US Government Purchase Cards (credit cards). 3.9.4 Reports: Reports are provided within their respective timeframes (e.g., monthly and quarterly). All reports will be provided to the COR as specified in the QASP. Reports shall be completed per facility. Compliance with the contract and QASP will be per facility, such that if thresholds are not being met at one facility, then the contractor is not in compliance. 3.10 Safety and Infection Control 3.10.1 Contractor safety and infection control procedures shall be in accordance with Joint Commission and all current National Patient Safety Goals standards, in addition to other recognized federal and state regulatory agency standards. 3.10.2 In the performance of the contract, the contractor shall take such additional safety precautions as the CO or the COR may determine to be reasonably necessary to protect the lives and health of all individuals affected by the contract. The CO or COR will notify the contractor of any noncompliance with the foregoing provisions and the action to be taken. 3.10.3 The contractor shall assure that adequate security of material/information received from VISN 10 or from VA beneficiaries is in compliance with the Privacy Act of 1974. As a minimum, security shall consist of but may not be limited to the following: 3.10.3.1 Conduct reasonable screening of employees so that the workforce consists of responsible, qualified, and trustworthy personnel; 3.10.3.2 Develop, maintain, and post a current access list of personnel who are authorized to enter those areas where VA inventory is stored and/or processed; and 3.10.3.3 Develop a highly visible identification system which will clearly differentiate between authorized and unauthorized personnel, for example, a system of controlled badges or uniforms. 3.10.4 All rooms and areas of the contractor facility where VA beneficiary information and/or inventory is stored or processed shall be securely locked. 3.10.5 Contractor shall have a current plan for surveillance, prevention, and control of infection. The plan must meet current Joint Commission standards. 3.10.6 Contractor shall provide a written emergency management plan in compliance with Joint Commission standards. At the time of set up, contractor shall provide beneficiaries with a telephone number to call if there are any questions or additional information is required, and instructions for what to do in a natural disaster or other emergency. 3.11 Incident Reporting 3.11.1 All accidents, malfunctions, injuries, deaths, or sentinel events associated with the provision, delivery, and use of DME will be immediately reported to the COR and equipment manufacturer (if applicable) and logged. 3.11.2 Upon notification of equipment recalls, the VA will inform the contractor by written notice. The contractor shall take the necessary corrective actions and inform each VA facility in writing of actions taken. The contractor shall in turn notify the VA of all equipment recall notices contractor receives. 3.11.3 The contractor shall provide the COR or designee with a written, quarterly report meeting all Joint Commission standards for improving organizational performance no later than the 15th day of the month following the end of the fiscal year quarter. Based on the VA fiscal year, the reports will be due as follows: quarter one report: January 15th; quarter two report: April 15th; quarter three report: July 15th; and quarter four report: October 15th. The Joint Commission standards may be accessed at the following website: http://www.JointCommission.org. 3.11.4 Incident Reports Contractor shall report to the COR or designee special incidents found or occurring during a home visit within one business day, including the following: 3.11.4.1 Finding patients in need of emergency medical assistance; 3.11.4.2 Safety hazards that do not fall into the category of presenting immediate life-threatening danger to the patient or contractor s staff; 3.11.4.3 Inability to contact a patient within a reasonable period of time; and 3.11.4.4 Any other incident meeting the contractor s written policy for incident reporting according to accreditation standards. 3.11.5 Reporting Suspected Abuse/Neglect: If the contractor suspects the patient s family members or caregivers are abusing or neglecting the patient, the contractor shall report such suspected incidents within one business day to the COR or designee. The contractor shall also report such suspected incidents to the servicing adult protective services agency. 3.12 Personnel Qualification Standards 3.12.1 Contractor shall conduct background checks on all personnel providing services under the contract and shall ensure that these personnel are fully qualified, hold appropriate licensure, and receive ongoing training and experience to perform the required services under the contract. 3.12.2 Employee Certification: 3.12.2.1 The contractor shall develop, maintain, and make available for review, personnel folders on all employees performing under the contract. 3.12.2.2 Contractor shall provide and document employee orientation, ongoing employee education, and ongoing assessment of employee competency for all employees involved with the delivery and/or recovery of equipment covered under this contract, according to Joint Commission standards. 3.12.3 The contractor shall be staffed and have sufficient supplies to render satisfactory and courteous service at all times to the beneficiary. The contractor shall be responsible for the acts and omissions of his/her employees, his/her sub-contractors or satellite offices and their employees. Sub-contractors are required to adhere to the requirements of the contract. 3.13 Phase-In Requirements: For DME, after award of the contract, the contractor, at no additional cost to the VA, shall be responsible for picking up existing inventory from the previous/incumbent contractor s storage within 15 calendar days after the effective date of the Notice of Award. The contractor shall coordinate a smooth transition with the previous contractor of equipment, in order to maintain continuity of patient care. 3.14 Phase-Out Requirements 3.14.1 In the event that the Government does not choose to exercise its option to renew this contract, or the last option has expired, the contractor shall recognize that the services under the contract are vital to the Government and must be continued without interruption. Upon expiration, another contractor may be awarded the subsequent contract to continue these vital services. 3.14.2 If this involves additional time beyond the expiration date, the contractor shall be paid on a pro-rated basis. 3.14.3 In accordance with FAR 52.237-3, Continuity of Services, if applicable, the contractor shall: 3.14.3.1 Furnish phase-out continued patient services coverage for up to 90 days after the contract expires. 3.14.3.2 Use its best efforts and cooperate to effect an orderly and efficient transition to a successor contractor.

VISN 10 CONSOLIDATED CONTRACTING 4100 WEST 3RD STREET  DAYTON , OH 45428  USALocation

Place Of Performance : Ohio Veterans Affairs Medical Centers Veterans Integrated Service Network 10

Country : United States

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Classification

naicsCode 621610Home Health Care Services
pscCode Q201General Health Care Services