Request for Proposal for Three Year Contract for Merchant Services

Login Bid Opportunity Detail Return To ListingSupplier Registration Bid Information Type Request for Proposal Status Issued Number 23-14107 Addendum 3 (Request for Proposal for Three Year Contract for Merchant Services) Issue Date & Time 1/6/2023 05:18:23 PM (CT) Close Date & Time 2/20/2023 03:00:00 PM (CT) Time Left16 hours 56 minutes 28 seconds Notes INSTRUCTIONS TO RESPONDENTS Bids are solicited for furnishing the goods, supplies, equipment and/or services as set forth in this solicitation. Bids must be received Electronically or by Sealed Bid in the Purchasing Office by date and time specified, and then publicly opened and read aloud. Sealed Bids that are either mailed or delivered must be enclosed in a sealed envelope, addressed to the Director Purchasing, and have the bid number, bid name, closing date, and company name clearly marked on the outside of the envelope. Sealed Bids should be mailed or hand delivered to the following address: San Antonio Water System Purchasing

Department 2800 US Highway 281 North, Administration Bldg, 5th Floor San Antonio, TX 78212 Electronic Bids can not be accepted after the specified date/ time. Sealed Bids received late will be returned; they will not be opened nor considered in the evaluation of the bid. The undersigned agrees, if the bid is accepted, to furnish any and all items upon which prices are offered, at the price(s) and upon the terms and conditions contained in the specifications. The period of acceptance of this bid will be 90 calendar days after the bid opening date. SCOPE: The San Antonio Water System (SAWS) seeks a well-qualified Service Provider with extensive experience with public-sector utilities to supply cardholder present and cardholder not-present credit and debit card processing services and Automated Clearinghouse (ACH) processing through certain payment channels. The Service Provider will integrate a customer payment option for SAWS residential and commercial customers to make payments by credit and debit cards via Web through linkage between SAWS website and Service Provider’s website; IVR (Interactive Voice Response), Service Provider’s own call center and in person at SAWS payment centers (through Service Provider’s kiosks or POS payment equipment). The Service Provider will process any cardholder present transactions for credit and debit cards through a swipe, chip, tap or dip via a kiosks or POS device. The Service Provider will also process ACH transactions through the IVR and Service Provider’s call center. We highly recommend online submission. This expedites the process and reduces errors for both buyer and supplier. For technical assistance, please contact Ion Wave's Customer Success Team: 1-866-277-2645 x 4 or email support@ionwave.net. The San Antonio Water System Purchasing Department is willing to assist any bidder(s) in the interpretation of bid provisions or explanation of how bid forms are to be completed. Assistance may be received by visiting the Purchasing Office in the SAWS Main Office, 2800 US Hwy 281 North, San Antonio, TX 78212, or by calling (210) 233-3819. To report suspected ethics violations impacting the San Antonio Water System, please call 1-800-687-1918. Contact Information Name Yvonne Torres Address 2800 U.S. Hwy. 281 North San Antonio, TX 78212 Phone (210) 233-3821 Fax (210) 233-4167 Email Yvonne.Torres@saws.org Bid Documents Document nameFormat Bid Invitation (please login to view this document) Acrobat / PDF Bid Attachments File NameDescriptionFile Size 23-14107 RFP for Merchant Services Rev 1 013023.pdf (please login to view this document) RFP for Three Year Contract for Merchant Services422 KB No_Bid_Sheet (5).docx (please login to view this document) No Bid Sheet12 KB RFP Respondent Questionnaire 091420.docx (please login to view this document) Respondent Questionnaire47 KB 22-14107 Insurance Reauirements.pdf (please login to view this document) Updated Insurance Requirements258 KB Security Procedures 030620.pdf (please login to view this document) Security Procedures29 KB Form_CIQ_(for_vendor_doing_business_with_local_governmental_entity) (2).pdf (please login to view this document) Form CIQ21 KB Sample Software as a Service Agreement 091321.docx (please login to view this document) Sample Software as a Service Agreement79 KB Sample Services Agreement 091321.docx (please login to view this document) Sample Services Agreement57 KB Exhibit A_Pricing Proposal.xlsx (please login to view this document) Pricing Proposal21 KB Exhibit C_SaaS Questionnaire.xlsx (please login to view this document) Saas Questionnaire 818 KB 23-14107 RFP for Merchant Services Addendum 1.pdf (please login to view this document) Addendum 1 194 KB 23-14107 RFP for Merchant Services Addendum 2.pdf (please login to view this document) Addendum 2252 KB 23-14107 RFP for Merchant Services Addendum 3.pdf (please login to view this document) Addendum 3166 KB Bid Event Participation Activity Activity DateActivity NameDescription2/20/2023 03:00:00 PM (CT) Virtual Unsealing Virtual Unsealing: As this is a Request for Proposal, SAWS will not be doing a public opening. The names of the respondents will be posted to IoWave after the due date. Bid Event Non-Participation Activity Activity DateActivity NameDescription4/4/2023 09:00:00 AM (CT) Board Meeting It is anticipated that this bid will go to the Board meeting currently scheduled for April 4, 2023. Plan Holders Supplier Name CityStateContact NameEmailPhone Data pager Data pager 123 Page size: PageSizeComboBox select102050 46 items in 3 pages Abacus Quality System Services, Inc.HoustonTXAlex Halesalex@aqss-usa.com(281) 509-9350Adcomp Systems, Inc.LewisvilleTXGeorge Hookingsgeorge@adcompsystems.com(972) 436-3900Alamo Iron WorksSan AntonioTXWayne Denniswdennis@aiwnet.com(210) 223-6161AloricaIrvineCAScott Karlinscott.karlin@alorica.com(610) 701-5754AngelCal LLCSAN ANTONIOTX (210) 329-3419AssetWorks IncWaynePA (610) 687-9202Axelliant LLCTorranceCAKamran Baigkamran.baig@axelliant.com(424) 535-1021BidPrimeAustinTX (888) 808-5356Broadway BankSan AntonioTXHeather Hepphhepp@broadway.bank(210) 283-5371Catalis PaymentsAlpharettaGA (615) 942-1144Certified PaymentsFort WorthTXAndrew Morrisandrew.morris@first-american.net(817) 317-2619CityBase, Inc.ChicagoILMichael Duffyrfp@thecitybase.com(866) 210-6270CORE Business TechnologiesEast ProvidenceRICidalia DeSantiscdesantis@corebt.com(866) 567-2673CSG Forte PaymentsFort WorthTXRoger Dixonroger.dixon@csgi.com(404) 250-7145Dandrea llcSt. PetersburgFL (440) 289-7635Elavon IncatlantaGA (469) 243-5491EverViewCarlstadtNJ (630) 597-9100FHN Financial Capital MarketsHoustonTXBuddy Saragusabuddy.saragusa@fhnfinancial.com(817) 471-7646Fidelity National Information Systems, Inc. (FIS)JacksonvilleFLBradley Ricebradley.rice@fisglobal.com(916) 494-3564First Data Merchant Services LLCAlpharettaGARichard Wallenrichard.wallen@fiserv.com(800) 872-7882