Transient Occupancy Tax (TOT) Administrative Services

Project Title Transient Occupancy Tax (TOT) Administrative Services Invitation # Bid Posting Date 03/11/2024 4:24 PM (PDT) Project Stage Bidding Bid Due Date 03/21/2024 3:00 PM (PDT) Response Format Electronic Project Type RFQ (Request for Quote) Response Types Line Items General Attachment Type of Award Lump Sum Categories 541613 - Marketing Consulting Services 541618 - Other Management Consulting Services Department Purchasing Address 445 E. Florida Ave Hemet, California 92543 County Riverside Estimated Bid Value Start/Delivery Date Online Q&A Online Q&A Yes Q&A Deadline 03/18/2024 12:00 PM (PDT) Contact Information Contact Info Candace Sunds 951-765-2348 csunds@hemetca.gov Description Scope of Services Please provide pricing for the following for Transient Occupancy Tax Administration: 1.Operations Management Services 1.1.Establish and maintain database of Client lodging providers. 1.2.Receive and process registrations, tax returns and payments in a timely fashion. 1.3.Provide lodging providers multiple options for submitting registrations, tax returns, payments, or support requests (including via website, email, mail, phone, and fax. Consultant tax specialists will be available for live interactions Monday through Friday, 8:00am to 5:00pm Pacific). 1.4.Remit revenue to Client no less than monthly. 1.5.Provide Client staff access to website portal offering lodging provider registry inquiry and reporting capabilities. 1.6.Endeavor to ensure accurate filings of returns by consistently monitoring returns, providing compliance audits, and educating lodging providers as mutually agreed to by Client and Consultant. 1.7.Provide analysis reports monthly and annually provide revenue trends and key insights on Client lodging providers. 2.Online Payment Processing - include PCI compliant payment processing services which support credit card and echeck transactions Special Notices Place