CRM Software

Project Title CRM Software Invitation # 10006399 Bid Posting Date 07/27/2023 2:00 PM (EDT) Project Stage Bidding Bid Due Date 08/22/2023 1:30 PM (EDT) Response Format Electronic Project Type RFQual (Request for Qualification) Response Types Response File Type of Award Lump Sum Categories 20500 - Computers, Hardware, Software 83800 - TELECOMMUNICATION EQUIPMENT, ACCESSORIES AND SUPPLIES 90684 - Telecommunications Systems (Telephone, Radio, Etc.) - Architectural 91500 - Communications And Media Related Services 91829 - Computer Software Consulting 91895 - Telecommunications Consulting 92000 - Data Processing, Computer, Programming, And Software Services License Requirements Preferences MBE - Minority-Owned Business Enterprise WBE - Woman-Owned Business Enterprise Local - Local Business Department Department of ICT Address 640 Jackson St, Suite 300 Toledo, Ohio 43604 County Lucas Bid Valid 180 Days Liquidated Damages N/A Estimated Bid Value Start/Delivery Date Upon Issued PO Project Duration Per Ordinance Bid Bond Bid Bond 0.00% Payment Bond 0.00% Performance Bond 0.00% Pre-Bid Meeting Information Pre-Bid Meeting No Online Q&A Online Q&A Yes Q&A Deadline 08/17/2023 4:00 PM (EDT) Contact Information Contact Info Questions must be submitted thru the Q & A tab of this bid Bids to Division of Purchases and Supplies Owner's Agent One Government Center 640 Jackson Street, Suite 2000 Toledo, OH 43604 Description Scope of Services The City of Toledo is looking to learn more about Customer Relationship Management software for our two main call centers. Our goal is to use the software to better manage resident inquiries. Other Details Qualifications Submission Request for Qualifications shall be submitted thru the city of Toledo’s PlanetBids portal. See the cover sheet for the link. Notes Special Notices Local Programs & Policies LOCAL PREFERENCE - TMC Section 187.34 - Ord. 233-13, effective June 14, 2013 Place