Employee and Family Assistance Program

The Regional Municipality of Waterloo (hereinafter referred to as the “Region”) wishes to enter into an Employee and Family Assistance Program (hereinafter referred to as the “Program”) to provide employees and their immediate family members (dependents) with short-term, confidential, professional help aimed at supporting individuals, couples, families, and teams facing a range of difficulties. The program will also provide management consultation services, critical incident response, crisis management, coaching, mediation, online health information resources, health and wellness seminars, program management, and insightful reporting. It is the expectation of the Region that counselling services be available within 24 hours after a service request is made and that the provider have coverage 24 hours per day, 7 days per week to deal with crises and critical issues. The Program must provide culturally competent, equitable and accessible services and supports. Services and supports in the Program should address the unique challenges faced by Indigenous employees and their families and contribute to healing and understanding within the context of truth and reconciliation. Bid Document Access : - Bid document preview, bid opportunity, and award notices are available on the site free of charge. Suppliers are not required to register for a bid opportunity prior to previewing unsecured bid documents. Please note, some documents may be secured and you will be required to register for the bid to download and view the documents. To obtain an unsecured version of the bid document and/or to participate in this opportunity, an annual or a per bid fee must be paid (annual fee - $418.95, per bid fee -