Digital Customer Care

From: Federal Government(Federal)

Basic Details	Start Date 30 Jun, 2023 (10 months ago) Due Date 30 Dec, 2025 (in 20 months) Type Bid Notification Identifier N/A
Customer / Agency	EDUCATION, DEPARTMENT OF (435)EDUCATION, DEPARTMENT OF (435)FSA ACQUISITIONS OFFICE (41)
Attachments (1)	91003119F0003_DCC Contract.pdf

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This is a publication of the redacted copy of existing Digital Customer Care 91003119F0003; originally awarded off a GWAC MAC.Digital and Customer Care (DCC) delivers improved customer outcomes by making it easy for students, parents, and borrowers to engage with FSA's programs and services. It includes design services, a digital platform (StudentAid.gov and the myStudentAid mobile app), a customer care platform, a marketing and communications platform, the Aidan Virtual Assistant, Partner Participation and Oversight (PPO) – Partner Connect, and other enabling

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