Contact Center Services

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State Board of Administration

Invitation to Negotiate

Contact Center Services

Advertisement Number: 21-03
Version Number: 003

Advertisement Begin Date/Time: 07/15/2021 - 12:00 P.M.

Advertisement End Date/Time: 01/04/2022 - 12:00 P.M.

Mod: 08-06-2021 12:04:34


Last Edit: Friday, August 6, 2021 at 12:05:52 P.M.

 

Commodities: 43221500 Call management systems or accessories 43231501 Helpdesk or call center software 80172000 Professional communication services 81161700 Telecommunication Services 83111507 Call centre bureau services
 
This Invitation to Negotiate (ITN) has been issued by the Board, pursuant to Section 287.057, Florida Statutes, to
obtain written offers for services (Responses) from qualified firms (Respondents) to provide multilingual CRMcontact center operational services.All questions related

to this ITN must be directed to the ITN Administrator by email at: ITNInfo.Prepaid@MyFloridaPrepaid.com Invitation to Negotiate will be opened at the below address at 02:00 P.M., August 25, 2021. Please direct all questions to:Alexandra BlantonPhone: (850) 413-1413 1801 Hermitage Blvd. Suite 210Tallahassee FL, 32308 Email: ITNinfo.prepaid@MyFloridaPrepaid.com Any person with a disability requiring special accommodations at the pre-solicitation conference and/or bid/proposal opening shall contact purchasing at the phone number above at least five (5) working days prior to the event. If you are hearing or speech impaired, please contact this office by using the Florida Relay Services which can be reached at 1 (800) 955-8771 (TDD).
 
Invitation to Negotiate
will be opened at the below address at
02:00 P.M.,
August 25, 2021.
 

Please direct all questions to:
Alexandra Crenshaw
Phone: (850) 488-8514
 
1801 Hermitage Blvd.
Suite 210
Tallahassee FL,
32308
 
Email:
iitninfo.prepaid@myfloridaprepaid.com
 
Any person with a disability requiring special accommodations at the pre-solicitation conference and/or bid/proposal opening shall contact purchasing at the phone number above at least five (5) working days prior to the event. If you are hearing or speech impaired, please contact this office by using the Florida Relay Services which can be reached at 1 (800) 955-8771 (TDD).
 
The Department reserves the right to reject any and all bids or accept minor irregularities in the best interest of the State of Florida.
 
Certified Business Enterprises are encouraged to participate in the solicitation process.
 
Pursuant to Section 287.057(23), Florida Statutes: Respondents to this solicitation or persons acting on their behalf may not contact, between the release of the solicitation and the end of the 72-hour period following the agency posting the notice of intended award, excluding Saturdays, Sundays, and state holidays, any employee or officer of the executive or legislative branch concerning any aspect of this solicitation, except in writing to the procurement officer or as provided in the solicitation documents. Violation of this provision may be grounds for rejecting a response.
 

Downloadable Files for Advertisement VersionDescriptionTypeRequired Original
Invitation to Negotiate 21-03 ITN Document FINAL
(Open/Save/View) Complete Document Original
Invitation to Negotiate Appendix A - Written Response Packet FINAL
(Open/Save/View) Complete Document Original
Invitation to Negotiate 21-03 Appendix B - Request for Clarification
(Open/Save/View) Complete Document 002
UPDATED 07.16.21 --- Invitation to Negotiate 21-03 ITN Document FINAL
(Open/Save/View) Amendment 003
Invitation to Negotiate 21-03- Written Request for Clarification Response FINAL
(Open/Save/View) Complete Document
indicates a required (not withdrawn) file
 





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