ServiceNow Software as a Service (SaaS)

Project Title ServiceNow Software as a Service (SaaS) Invitation # 10089936-23-S Bid Posting Date 01/31/2023 4:19 PM (PST) Project Stage Bidding Bid Due Date 02/28/2023 3:00 PM (PST) Response Format Electronic and Paper Project Type Bid Response Types Line Items Response File Type of Award Lump Sum Categories 20500 - Computers, Hardware, Software 20800 - Computer Software For Microcomputers (Preprogrammed) 20900 - Computer Software For Mini And Mainframe Computers (Preprogrammed) 91829 - Computer Software Consulting 92000 - Data Processing, Computer, Programming, And Software Services License Requirements Department Purchasing & Contracting Department Address 1200 Third Ave Suite 200 San Diego, California 92101 County San Diego Bid Valid Liquidated Damages Estimated Bid Value Start/Delivery Date Project Duration Pre-Bid Meeting Information Pre-Bid Meeting No Online Q&A Online Q&A Yes Q&A Deadline 02/09/2023 12:00 PM (PST) Contact Information Contact Info Sandra Vasquez 619-236-6032

rel="no-follow" href="mailto:SMVasquez@sandiego.gov">SMVasquez@sandiego.gov Bids to Owner's Agent Description Scope of Services This Invitation to Bid document solicits bids for the provision of cloud-hosted ServiceNow Software as a Service (SaaS) for the City. The subscription will be comprised of the following components: 1. Subscriptions per Pricing Schedule; 2. Support and maintenance services; and 3. Access to future releases and content updates Other Details All bids will be opened on, or immediately after 3pm on February 28, 2023. Results of all received bids will then be made available to the public on Planetbids. To ensure that no bidder or interested person is excluded from the bid opening, the City’s Purchasing and Contracting department has provided the following Teams Meeting Information, for the announcement of bid results: Meeting ID: 260 644 475 606 Passcode: nnozZY Call in (audio only) +1 945-468-5511,,912595984# United States, Dallas Phone Conference ID: 912 595 984# Find a local number | Reset PIN Notes If vendors are unable to provide hard copy proposal packages with wet signatures due to COVID-19 related shelter in place and shutdown requirements, you may submit an electronic signed copy (using DocuSign, Adobe, or a scanned signature) through the PlanetBids portal by the Closing Date. Vendors will be required to provide four (4) original wet signature hard copies when requested (once Covid-19 restrictions have been lifted) by the City of San Diego. ***Please note that each uploaded cannot exceed 150MB – regardless of which type of file (Response File or General Attachments) is being uploaded. See below for additional instructions: 1. File Requirements: Proposers will be required to provide one or more types of files depending on the solicitation: a. RESPONSE FILE: Proposers will only be able to upload one (1) document in the "Response File" section of PlanetBids. This may be the complete proposal submission or the Executive Summary, or other document depending on the solicitation type. b. GENERAL ATTACHMENTS: Each required file will have its own sub-label, ie. Proposal – Part 1, Proposal – Part 2, etc. These will be provided for solicitations that require multi part responses. 2. REQUIRED DOCUMENTS. Proposers are responsible for ensuring that all required information and documentation are provided. Proposers are responsible for satisfying all proposal submission requirements. 4. IMPORTANT: Do not wait until the last min to submit bids. Due to the high volume of traffic on the internet due to COVID-19 quarantine, the internet has experienced periodic slowdown and connection issues. The agency and PlanetBids are not responsible for connection issues. Special Notices Local Programs & Policies Place eBid