Third Party Call Center RFP

expired opportunity(Expired)
From: Long Beach(City)
WD-23-050

Basic Details

started - 30 Dec, 2022 (15 months ago)

Start Date

30 Dec, 2022 (15 months ago)
due - 23 Jan, 2023 (14 months ago)

Due Date

23 Jan, 2023 (14 months ago)
Bid Notification

Type

Bid Notification
WD-23-050

Identifier

WD-23-050
City of Long Beach

Customer / Agency

City of Long Beach
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Bid Solicitation: WD-23-050 Header Information Bid Number: WD-23-050 Description: Third Party Call Center RFP Bid Opening Date: 01/23/2023 12:00:00 PM Purchaser: Armando Arzate Organization: Long Beach Water Department Department: OPERATIONS - Operations Bureau Location: 6009 - Water/Sewer Operations Fiscal Year: 23 Type Code: 02 - RFP - Request for Proposal Allow Electronic Quote: Yes Alternate Id: Required Date: Available Date : 12/30/2022 10:45:32 AM Info Contact: Contact Armando Arzate at (562)570-2406 Bid Type: OPEN Informal Bid Flag: No Purchase Method: Blanket Blanket/Contract Begin Date: 03/01/2023 Blanket/Contract End Date: 08/31/2023 Pre Bid Conference: A mandatory pre-proposal meeting is scheduled for Tuesday, 1/10/23 at 10:00 A.M. at 2400 E. Spring St., Long Beach, CA 90806. Attendance is mandatory, no exceptions. Proposals from Contractors who do not attend the meeting shall not be accepted. Bulletin Desc: Long Beach Utilities is seeking proposals from highly qualified
and experienced firms to support customer service calls with select inbound and outbound services related to utility customer arrearage assistance. The goal is to utilize a firm to staff accordingly based upon current business needs of the LBU at any given time. Ship-to Address: Water Department 1800 E Wardlow Rd Long Beach, CA 90807 US Email: Armando.Arzate@lbwater.org Phone: (562)570-2406 Bill-to Address: Water Department 1800 E Wardlow Rd Long Beach, CA 90807 US Email: Armando.Arzate@lbwater.org Phone: (562)570-2406 File Attachments: Form Attachments: Required Quote Attachments Desired Attachment Name: Narrative/Technical Proposal Description: Narrative/Technical Proposal Desired Attachment Name: Cost Proposal Description: Cost Proposal Desired Attachment Name: RFP Cover Page, signed in ink, Description: RFP Cover Page, signed in ink, Desired Attachment Name: Attachment I – Compliance with the Terms and Conditions of the RFP Description: Attachment I – Compliance with the Terms and Conditions of the RFP Desired Attachment Name: Attachment II – Statement of Non-Collusion Description: Attachment II – Statement of Non-Collusion Desired Attachment Name: Exhibit B – Equal Benefits Ordinance (EBO) Form Description: Exhibit B – Equal Benefits Ordinance (EBO) Form Desired Attachment Name: Exhibit C – Minority and Women-Owned Businesses Description: Exhibit C – Minority and Women-Owned Businesses Desired Attachment Name: Exhibit E – Debarment, Suspension, Ineligibility and Voluntary Exclusion Certificate Description: Exhibit E – Debarment, Suspension, Ineligibility and Voluntary Exclusion Certificate Pre-Bid Meeting: Yes Mandatory: Yes Pre-Bid Meeting On (PST): 01/16/2023 10:00:00 AM Pre-Bid Meeting Location: 2400 E. Spring St., Long Beach, CA 90806 Questions: Question # Print Sequence Required Question Response 1 1.0 Yes Are all required attachments submitted? 2 2.0 Yes Is Addendum 1 submitted with your proposal? 3 3.0 Yes Did you attend the Mandatory Pre-Proposal Meeting on Tuesday, January 10, 2023 at 10 A.M.? And did you sign in? 4 4.0 Yes Is Addendum 2 submitted with your proposal? Amendments: Amendment # Amendment Date Amendment Note 1 01/04/2023 09:18:59 AM See attachment tab for Addendum 1 - Bidder shall acknowledge the receipt of the Addendum by signing and submitting with their proposal. Proposers that do not include a posted Addendum with their proposal may be deemed non-responsive and their proposal may be rejected. Addendum submittal may not be accepted after the bid opening. Attachment File Changes: Header 1. File 'Addendum 1': File 'Addendum 1' added . 2 01/11/2023 08:31:08 AM Mandatory Pre-Proposal Meeting Sign in Sheet 9see attached). Attendance was mandatory, no exceptions. Proposal will only be accepted from vendors on the sign in sheet. Proposal from Vendors who did not attend the meeting and not sign the sign in sheet shall not be accepted. Attachment File Changes: Header 1. File 'Mandatory Pre Proposal Sign In Sheet': File 'Mandatory Pre Proposal Sign In Sheet' added . 3 01/18/2023 08:37:00 AM See attachment tab for Addendum 2 - Proposers shall acknowledge the receipt of the Addendum by signing and submitting with their proposal. Proposers that do not include a posted Addendum with their proposal may be deemed non-responsive and their proposal may be rejected. Addendum submittal may not be accepted after the due date. Attachment File Changes: Header 1. File 'Addendum 2': File 'Addendum 2' added . Item Information Item # 1: ( 915 - 20 ) See Attached RFP NIGP Code: Call Center Services Qty Unit Cost UOM Total Discount Amt. Tax Rate Tax Amount Total Cost 1.0 EA - Each Manufacturer: Brand: Model: Make: Packaging: Item # 2: ( 961 - 20 ) See Attached NIGP Code: Customer Service Evaluation Services Qty Unit Cost UOM Total Discount Amt. Tax Rate Tax Amount Total Cost 1.0 EA - Each Manufacturer: Brand: Model: Make: Packaging: Item # 3: ( 958 - 93 ) See Attached NIGP Code: Toll Management and Operations Services Qty Unit Cost UOM Total Discount Amt. Tax Rate Tax Amount Total Cost 1.0 EA - Each Manufacturer: Brand: Model: Make: Packaging:

Long Beach City Hall 333 W Ocean Blvd Fl13Location

Address: Long Beach City Hall 333 W Ocean Blvd Fl13

Country : United StatesState : California

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