Request for Proposals for an Interactive Voice Response (IVR) System

expired opportunity(Expired)
From: City of Asheville(City)
298-IVRRFPFY23

Basic Details

started - 22 May, 2023 (10 months ago)

Start Date

22 May, 2023 (10 months ago)
due - 28 Jun, 2023 (9 months ago)

Due Date

28 Jun, 2023 (9 months ago)
Bid Notification

Type

Bid Notification
298-IVRRFPFY23

Identifier

298-IVRRFPFY23
City of Asheville

Customer / Agency

City of Asheville
unlockUnlock the best of InstantMarkets.

Please Sign In to see more out of InstantMarkets such as history, intelligent business alerts and many more.

Don't have an account yet? Create a free account now.

Advertisement for Request for Proposals Project Name: Interactive Payment Project Number: RFP #: 298- IVRRFPFY23 Pursuant to the City of Asheville's Procurement, Purchasing and Contracting Policy, Proposals will be received by the City of Asheville for the following: Description of Work: The City of Asheville seeks an Interactive Voice Response (IVR) system which would provide at a minimum, acceptance of debit/credit cards and e-check payments. The same vendor should also provide paperless billing, web payment options, scheduled payments, text and email messaging to customers, and payment by mobile device. A fully functional customer portal where customers can set up their own payment and bill delivery methods is required. Proposal Schedule: Issuance of RFP Monday, May 22, 2023 by 5:00 PM EDST Pre-Proposal Meeting (not mandatory) Tuesday, May 30, 2023, 11:00 AM, EDST Meeting ID meet.google.com/gtu-wjxx-jrc Phone Numbers (US)+1 218-481-1744 PIN: 228 543 466# More phone numbers Deadline
to Submit Questions Monday, June 5, 2023 by 5:00 PM, EDST Addendum Posting Friday, June 9, 2023 Deadline for Proposal Wednesday, June 28, 2023 by 5:00 PM, EDST Pre-Proposal Meeting attendance is highly encouraged but not mandatory. 1 of 3 https://meet.google.com/gtu-wjxx-jrc?hs=122&authuser=0 https://tel.meet/gtu-wjxx-jrc?pin=8001807470830&hs=1 Proposal Documents: This Request for Proposals (RFP) is posted on the City procurement website at www.ashevillenc.gov/bids . This is the official source of this solicitation. All updates to this solicitation shall come in the form of published addenda and shall be published to the same location. The City will not be responsible for full or partial sets of RFP Documents including any addendum obtained from any other source. The City of Asheville reserves the right to reject any or all proposals and to waive informalities. Information: All questions concerning this Request for Proposal (RFP) should be submitted via email to: Jamie Cagle, Project Manager JCagle@ashevillenc.gov Asheville Business Inclusion Policy: The City of Asheville has adopted the Asheville Business Inclusion Policy to encourage women and minority businesses' participation in the public bidding process. The purpose of this outreach effort is to increase the likelihood of availability and utilization of MWBEs in the award of contracts. Proposers are hereby notified that this RFP is subject to that Policy's provisions. Questions regarding the Asheville Business Inclusion Policy may be directed , Office of Economic Development, City of Asheville, Post Office Box 7148, Asheville, NC 28802-7148 or by phone at (828) 259-8050 or by email abi@ashevillenc.gov . Proposers are invited to show proof of MWBE status , to include NC Office of Historically Underutilized Businesses or other MWBE certifications. If not already certified with the ABI Office at the City of Asheville, proposers are further invited to become certified with the City of Asheville as an MWBE vendor. Please use this link: ABI Certifications It is the Policy of the City to (1) provide minorities and women an equal opportunity to participate in all aspects of its contracting and procurement programs and (2) to prohibit any and all discrimination against persons or businesses in pursuit of these opportunities. Certification of a Drug-Free workplace: Prospective Contractors are notified that the City of Asheville has adopted a Drug-Free Workplace Policy requiring successful contractors to insure that a drug-free workplace is provided in the performance of any City of Asheville contract. By submitting a proposal, the Prospective Contractor certifies that if awarded the Contract, they and their subcontractors shall comply with the City’s Drug-Free Workplace Policy. The policy may be viewed at the following: https://drive.google.com/file/d/1-W5xzm2HCGWBiXwg34MnBotvckmr9WkE/view Miscellaneous Requirements of the Proposal: ● Prospective Contractors are notified of a City policy that prohibits contracting with persons or firms who are delinquent in the payment of ad valorem taxes owed to the City of Asheville. ● All proposals must be submitted on the FORM provided. 2 of 3 http://www.ashevillenc.gov/bids http://www.ashevillenc.gov/Bids https://asheville.seamlessdocs.com/f/CityofAshevilleCertifications https://drive.google.com/file/d/1-W5xzm2HCGWBiXwg34MnBotvckmr9WkE/view - End - 3 of 3

2 W Edenton St, Raleigh, NC 27601, USALocation

Address: 2 W Edenton St, Raleigh, NC 27601, USA

Country : United StatesState : North Carolina

You may also like

VERB008266EBM LONG DISTANCE SWITCHED VOICE SERVICE

Due: 15 Mar, 2025 (in 11 months)Agency: DEPT OF DEFENSE

CELLULAR VOICE AND MOBILE DATA; VERIZON

Due: 31 Mar, 2029 (in about 5 years)Agency: US GEOLOGICAL SURVEY

VERB008380EBM LONG DISTANCE SWITCHED VOICE SERVICE

Due: 15 Mar, 2025 (in 11 months)Agency: DEPT OF DEFENSE

Please Sign In to see more like these.

Don't have an account yet? Create a free account now.