FDCM OI Contact Center

Status: Addendum Posted Contact Name: maryhelen.nunez-wallace@twc.texas.gov Contact Number: 737-279-7107 Contact Email: maryhelen.nunez-wallace@twc.texas.gov Response Due Time: 10:00 AM Agency/Texas SmartBuy Member Number: 320 Days Solicited: 21+ Days for Solicitation Notice Solicitation Posting Date: 1/30/2024 Response Due Date: 3/27/2024 Last Modified: 3/20/2024 2:48 pm Solicitation Description: TWC desires to procure Contact Center Services for FDCM OI that are customizable to meet the needs of Texans. TWC seeks vendor capable of quickly standing up a contact center. URL: Addendum: 01: Pre Offer Conference Link 2/1/2024 Addendum 04: Extends due date to March 14, 2024 at 10:00 a.m. Central Time. 2/20/2024 Addendum 04: Extends due date to March 14, 2024 at 10:00 a.m. Central Time. 2/20/2024 Addendum 05: Published Q&A, revised attachments and extended due date to March 20, 2024 at 10:00 a.m. Central Time. 3/12/2024 Addendum 06: Extends due date to March 27, 2024 at 10:00 a.m. Central Time 3/19/2024 Addendum 07: Updated Q&A referenced in Addendum 05. 3/20/2024 Class/Item Code(s): 91520-Call Center