NASA End-User Services & Technologies (NEST) Contract. Follow on to the ACES Contract.

Added:
Oct 30, 2017 4:27 pm
Modified:
Feb 01, 2018 8:01 pm
Track Changes The National Aeronautics and Space Administration's (NASA) Shared Services Center (NSSC) issues this Request for Proposal (RFP) for its Information Technology (IT) end-user services requirements to support NASA headquarters, the ten NASA field centers, and other performance sites. NASA's current end-user environment includes Base Services to include Email and Calendaring, Active Directory Services, IT Security, etc, and Seat Services which includes desktop and laptop computers, mobile devices (cellular, smartphone, and pagers) and multi-functional and desktop printers, the majority which are currently managed in an enterprise seat service model.
The new contract is titled NASA End-user Services & Technologies (NEST). This notice relates to the Sources Sought Notice (Reference Number 80NSSC17R0003), posted on FBO in July 2017 and Synopsis (Reference Number 80NSSC18R0002), posted on FBO on

October 30, 2017, and Draft RFP (Reference Number 80NSSC18R0002), posted on FBO on November 21, 2017.
The NEST Contract is envisioned to increase the productivity of scientists, engineers, and mission support personnel by responsively and efficiently delivering reliable, innovative and secure information technology (IT) services. The End-User Services Program Office (EUSO) oversees the portfolio of services and capabilities associated with end-user services. The scope of EUSO includes the following areas: End-User Device Management, End-User Software Management, Mobile Device Management, Print Device Management, Messaging/Collaboration, Infrastructure Services, Enterprise Services Desk (ESD), Local Service Desks, End-User Standards, and IT Security.

The Government intends to award a single award Indefinite Delivery/Indefinite Quantity Firm-Fixed Price contract with the ability to order Firm-Fixed or Firm Fixed Price Level-of-Effort Services. The total potential period of performance, to include all options and award terms options is ten years.
This procurement will be conducted under FAR Part 12, Acquisition of Commercial Items, in conjunction with FAR Part 15, Contracting by Negotiation, using full and open competition. The North American Industry Classification System (NAICS) code for this procurement is 541512, Computer Systems Design Services with a size standard of $27.5 million.
An "Industry Day" was conducted on Wednsday December 6, 2017 in the James E. Webb Auditorium located at NASA HQ, 300 E. Street Southwest Washington, DC 20546-0001. A list of Industry Day attendees and a copy of the Industry Day presentation have been posted on the NEST webpage at
www.nssc.nasa.gov/nest. Questions and answers submitted on Industry Day and the Draft RFP have been posted to the NEST webpage.
Background and Historical information has been posted on the NEST webpage. Additional Background and Historical information will be posted upon request from Industry.
Questions or comments to this Request for Proposal should be submitted to Lewis R. Hansen at
lewis.r.hansen@nasa.gov on or before 5:00 pm CT on Thursday February 8, 2018.
This Request For Proposal is a solicitation and the Government is requesting proposals; this should not be construed as a commitment by the Government. The solicitation and any documents related to this procurement will be available on the Federal Business Opportunities (FedBizOpps) web page, www.fbo.gov. It is the offeror's responsibility to monitor the FedBizOpps web page for the release of the solicitation and amendments), if any.
The RFP Cover Letter describes some but not all changes made to the RFP since issuance of the Draft RFP in November 2017.
"RFP 80NSSC18R0002 Combined File" is attached for review. Changes may be made to the RFP via Solicitation Amendment in response to Industry questions.
Offerors will need to complete the six attached documents and include them with the submission of their proposals.
Volume II - Past Performance and Past performance Questionnaires are due no later than 2:00 pm CT on Tuesday March 6, 2018.
Volume I, III, and IV - Proposals are due no later than 2:00 pm CT on Tuesday March 20, 2018.
NASA Clause 1852.215-84, Ombudsman applies to this acquisition. Prospective offerors can find the Center Ombudsman for this acquisition at http://prod.nais.nasa.gov/pub/pub_library/Omb.html.
Contracting Office Address:
NASA Shared Services Center (NSSC)
Building 1111, Jerry Hlass Road
Stennis Space Center, Mississippi 39529
United States