USDA/Office of Customer Experience (OCX): CX Design Support Services

** The RFI closing date has been extended through October 31, 2022, at 12:00 Noon EST. Government needs additional time to provide response to Q&A. It’s anticipated that the Q&A will be posted by October 19, 2022. A new RFI document has been added that also includes the updated October 31, 20022 at 12 Noon EST closing date**-United States Department of Agriculture (USDA), The Office of Customer Experience (OCX): Design Support Services-The purpose of this Statement of Work (SOW) is to create and make available CX Design Support Service Team(s) that will work across USDA as needed.  The primary   focus of this team will be to work with USDA stakeholders to put the customers at the center and make sure the customer’s needs are being implemented and infused when planning and implementing solutions (i.e. planning, operational, policy, technology).-Attached is the Request for Information