Public Safety Dispatcher - Recruit & Lateral

ANNOUNCEMENT OF EMPLOYMENT OPPORTUNITY Public Safety Dispatcher Recruit and Lateral Regional Communications Department Full Pay Range: $22.32 to $33.48 per hour (Laterals will receive compensation based on years of experience) FLSA Status: Non-exempt, eligible for overtime compensation Pay Grade: 109 Deadline to Apply: 06/09/2023 Benefits Summary: Major Benefits for Full-Time Regular Employees: Paid time off up to 20 days in first year of employment 10 paid holidays and 1 floating holiday per year Free employee only coverage for medical, dental, vision, short-term disability, and life insurance Free family coverage for select medical and dental plans Pension and long-term disability through Arizona State Retirement System, click here for more details Supplemental benefits such as deferred compensation plans and additional life insurance Position Summary: The City of Prescott, Arizona is seeking dynamic, highly motivated, career-oriented individuals to fill challenging positions in the

Regional Public Safety Communications Center. Communication Specialists play a vital role in the delivery of public safety and function as a link between the community, law enforcement and allied agencies, and public safety field personnel. This is a rewarding career with opportunity for continued growth and advancement. Essential Duties: Answers emergency 911 telephone calls; obtains information from callers who may be injured, confused or abusive Calms, negotiates, and communicates with callers, public safety personnel and other agencies to obtain, interpret, process and relay accurate information via department protocols utilizing Emergency Medical Dispatch (EMD) and Computer Aided Dispatch (CAD) systems May provide lifesaving emergency medical instructions through the 911 systems. Accesses ACIC/NCIC systems to obtain, input and verify information on vehicle registration, driver's license, outstanding warrant, and criminal history Follows and complies with all administrative and operational policies and procedures Interacts with the public in a positive manner that exemplifies the Prescott Regional Communications Center mission Attends meetings and training sessions as required Prepares and types various lists and reports Completes other projects and duties as assigned Qualifications: Education and/or Experience: Must be 18 years of age or older Must have high school diploma or G.E.D. equivalent Must possess a valid driver license Must have ability to reside within 45-minutes normal driving time of the Prescott Regional Communications Center Must be able to type a minimum of 40-words per minute Must have at least one (1) year of full-time clerical, customer service, or public contact work experience Any equivalent combination of education, experience and training which provides the knowledge and abilities necessary to perform the essential functions of the position Licensing, Certification, and Other Requirements : Candidate of choice must pass pre-employment drug, hearing, truth verification and psychological tests Fingerprint and extensive background investigation Candidate of choice shall not have been convicted of a felony or any other offense that would result in a felony if committed in Arizona Candidate must successfully complete all required on-the-job training Failure to successfully complete the training requirements within the twelve-month probationary period may result in termination Work Environment: Operated by the City of Prescott, the Prescott Regional Communications Center (PRCC) serves the majority of law enforcement and fire agencies within the region Must be able to work rotating 12-hour shifts, holidays, evenings and weekends The work conditions of this role are demanding with respect to emergency or stressful situations, with exposure to unusual fatigue factors, including irregular and unpredictable hours and noisy distractions from simultaneous events while working on multiple computer systems and monitors Employee Core Beliefs City of Prescott employees should seek to uphold the City's core beliefs throughout their day-to-day business and with every customer they come in contact with, both internal and external. Our core beliefs are: Act with Integrity, Work as a Team, Have Personal Commitment and Loyalty, Solve Problems, Take Pride In Excellent Results, High Level of Productivity and Being Nice. Knowledge, Skill and Abilities: Knowledge: Must have knowledge or familiarity of federal, state, and local laws and ordinances; local streets, highways, common-place names and geography of dispatching region. Skill: Must have skill in reading maps, using computer keyboards, typing and maintaining accurate electronic files, records and reports; use of proper English, diction, grammar, spelling and punctuation; proven skill in proficiency, alphabetic, chronological and numeric filing systems; maintaining a calm professional demeanor in emergency situations; assessing situations and acting in an appropriate and professional manner. Ability: Must be able to interpret and give both verbal and written instructions clearly, concisely and effectively over radio and telephone; remain calm, think clearly and quickly assess and evaluate situations under pressure, organize thoughts, respond quickly and make sound decisions in emergency situations; use tact and patience while dealing with callers on 911, emergency and business lines; relate to and maintain cooperative working relationships with co-workers, management, the general public, safety officials and other government officials; perform two or more tasks concurrently; input and retrieve computer data quickly during stressful situations. Physical, Hearing, Speaking and Visual Ability: Sufficient to effectively and safely perform required duties and to safely operate required Communications Center equipment as needed to clearly, concisely and effectively communicate in person and over two-way radios, computers and telephones. May be required to sit for extended periods of time with limited or no breaks. Selection Process: Application is completed and screened for minimum qualifications. Qualified applicants will be invited for a computerized exam. Candidates who successfully pass the computer exam will be invited for a panel interview. Those who are successful in interviews with be extended a conditional offer of employment followed by the initiation of the background process. The same background screening standards that apply to a Sworn officer by AZPOST will apply to this position. City of Prescott Contact Information 201 N. Montezuma Street, Suite 207 Prescott, AZ 86301 Email: hr@prescott-az.gov Website: www.prescott-az.gov Phone: 928-777-1410 / Fax: 928-832-1222 In accordance with A.R.S. 23 - 493, this position has been identified as "Safety Sensitive". The City of Prescott is an Equal Employment Opportunities/Americans Disabilities Act reasonable accommodation employer.