Motor Vehicle Branch Supervisor

Introduction Welcome to the Department of Motor Vehicles. How may I help you today? The State of Connecticut Department of Motor Vehicles ( DMV) is recruiting within the agency for anticipated openings for Motor Vehicle Branch Supervisor in the following locations: Bridgeport, Danbury, Enfield, Hamden, New Britain, Norwalk, Norwich, Waterbury, Wethersfield and Windham.This recruitment will be used for vacancies for the next nine (9) months. Applicants mustselect all locations (listed above) in which they wish to be considered for on their application priorto submission. Failure to indicate a location will result in your application not being considered for vacancies in that specific location. The Motor Vehicle Branch Supervisor position is a full time, forty (40) hours per week, with a Tuesday - Saturday schedule.The selected candidate will be required to remain until the last customer is served. These positions are for Branch Operations, where the individual will be working in a

fast paced environment with a high volume of customer contact. The selected candidate will assist in coordinating and implementing effective operational branch procedures, insures proper maintenance end compliance in office policies, standards and procedures, is responsible for collection and deposits of large sums of money, adjusts work assignments to accommodate the needs of the office, prepares bank deposits, resolves issues and performs a variety of administrative functions for the office. If you are ready to move forward in your career at the DMV, please apply. Please Note: You will be unable to make revisions once you submit your application for this posting to the JobAps system. Questions about this recruitment and these required documents should be directed to the Motor Vehicles human resources office: Catherine.Downey@ct.gov or (860) 263-5252. Selection Plan In order to be considered for this job opening, you must be a current State of Connecticut employee of the Department of Motor Vehicles, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application. *For employees in the classified service, permanent status is obtained after successful completion of a working test period. For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent). Applicants will be unable to make revisions once their application is submitted into the JobAps system. The certified list of eligible candidates generated from this recruitment will be used for future opportunities within the DMV for a period of up to nine (9) months. Applicants interested in being considered for Motor Vehicle Branch Supervisor positions should apply to this posting by the closing date and indicate ALL desired locations on their application. PURPOSE OF JOB CLASS (NATURE OF WORK) In a Motor Vehicle Branch Office, this class is accountable for supervising staff engaged in a variety of transactions, acting as assistant to the Motor Vehicle Branch Operations Supervisor 1 or 2, and providing a full range of direct services to the public. In an independent sub-office of the Department of Motor Vehicles this class is accountable for supervising staff, overseeing all office activities and providing direct services to the public. EXAMPLES OF DUTIES Performs a wide range of supervisory, administrative and technical duties, as follows: Supervises assigned staff; assigns and evaluates work for effectiveness; counsels or assists staff in resolving public service difficulties, limited restorations or other problems; provides or assists in providing orientation and training to employees; periodically evaluates workflow and effectiveness of work to assess ongoing training or procedural needs; prepares office reports and correspondence; completes employee service ratings; reassigns staff as necessary to provide most efficient public services; may maintain employee attendance and time records. Prepares or assists Motor Vehicle Branch Operations Supervisor in preparing work stations; checks office equipment to ensure proper functioning; may make minor repairs and adjustments; may be responsible for opening office building and safe; may be responsible for or assist supervisor in ensuring proper building security and maintenance; may be responsible for maintaining inventory and ordering office supplies. Assists in ongoing provision of information/services to the public; provides assistance to central office personnel, tax collectors, dealership personnel and other concerned individuals; performs the full range of branch office transactions including limited restorations and the operation of equipment as required; may collect money and receipts from staff, prepare bank deposits and resolve balancing problems. Assists Branch Operations Supervisor in performing a variety of other administrative functions; performs related duties as required. KNOWLEDGE, SKILL AND ABILITY Considerable knowledge of the functions and activities of the Department of Motor Vehicles; considerable knowledge of and ability to apply motor vehicle laws and regulations; considerable knowledge of office systems and procedures; knowledge of clerical detail and record keeping including financial record keeping; considerable interpersonal skills; oral and written communication skills; skill in handling and counting money; skill in the operation of office equipment; ability to maintain office equipment; ability to prepare reports; supervisory ability. MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE Six (6) years of clerical experience. MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE Three (3) years of the General Experience must have involved the issuance of official documents requiring the examination of applications and supporting documentation, two (2) years of which must have been in an advanced examination capacity requiring the issuance of a variety of official documents or in a working supervisory capacity. MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED 1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of two (2) years. 2. Two (2) years as a Motor Vehicle Examiner Specialist or one (1) year as a Head Motor Vehicle Examiner may be substituted for the General and Special Experience required. PREFERRED QUALIFICATIONS Knowledge and ability to apply motor vehicle laws and regulations; Considerable interpersonal skills; Experience leading, supervising and evaluating staff; Demonstrated experience with problem solving and resolving complex and escalated issues. Conclusion AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.