Customer Relationship Management System, Office of the Governor

Status: Addendum Posted
Contact Name: OOG Purchasing
Contact Number: 512-463-1776
Contact Email: Purchasing@gov.texas.gov
Response Due Date: 1/14/2022
Response Due Time: 5:00 PM
Agency/Texas SmartBuy Member Number: 301
Days Solicited: 21+ Days for Solicitation Notice
Solicitation Posting Date: 11/23/2021
Last Modified: 12/17/2021 9:18 am
Solicitation Description: The Office of the Governor seeks written proposals from qualified Respondents in accordance with the specifications and deliverables contained in this RFP for access to a CRM. The CRM will primarily be used by CCOM to receive, record, respond to, and retain letters, phone calls, faxes, webmails, and other means of communication directed to the Office from the public. CCOM currently utilizes an in-house CRM: the Correspondence Tracking System (“CTS”), which is a legacy system that does not have the capability to take advantage

of more recent technological advances related to file sorting, searching, conversion, tracking, analytics, and workflow-streamlining processes. To take advantage of these technological advances, to modernize CCOM’s processes, and to enhance the efficiency, precision, and speed with which CCOM responds to constituent communications, the Office seeks a new CRM.
The Office of the Governor seeks written proposals from qualified Respondents in accordance with the specifications and deliverables contained in this RFP for access to a CRM. The CRM will primarily be used by CCOM to receive, record, respond to, and retain letters, phone calls, faxes, webmails, and other means of communication directed to the Office from the public. CCOM currently utilizes an in-house CRM: the Correspondence Tracking System (“CTS”), which is a legacy system that does not have the capability to take advantage of more recent technological advances related to file sorting, searching, conversion, tracking, analytics, and workflow-streamlining processes. To take advantage of these technological advances, to modernize CCOM’s processes, and to enhance the efficiency, precision, and speed with which CCOM responds to constituent communications, the Office seeks a new CRM.

URL:
Addendum: Addendum III 12/17/2021 Addendum II 12/17/2021 Addendum III 12/17/2021 Addendum III 12/17/2021
Class/Item Code: 20832-*Customer Relationship Management Software (Crm) 20820-*Business Software, Misc.: Agenda, Labels, Mail List, Planning, Scheduling, Etc. 20821-Business Intelligence Software 20949-*Geographic Information System (Gis) Software