Citizen Relationship Management Replacement (CRMS)

Project Title Citizen Relationship Management Replacement (CRMS) Invitation # 2122-64 Bid Posting Date 06/17/2022 4:53 PM (PDT) Project Stage Bidding Bid Due Date 08/02/2022 11:00 AM (PDT) Response Format Paper Project Type RFP (Request for Proposal) Response Types Response File Type of Award Lump Sum Categories 90728 - Communications Systems; Tv; Microwave; Telephone; Computer 91826 - Communications: Public Relations Consulting 91828 - Computer Hardware Consulting 91829 - Computer Software Consulting 91830 - Computer Network Consulting 91895 - Telecommunications Consulting 92000 - Data Processing, Computer, Programming, And Software Services 92064 - System Implementation And Engineering Services 95823 - Computer Management Services 96100 - Miscellaneous Services, No. 1 (Not Otherwise Classified) 96200 - Miscellaneous Services, No. 2 (Not Otherwise Classified) 20447 - Integrated Hardware-Software I.T. Solution (Microcomputer) 20484 - Retrieval Systems, Computer Assisted: Indexing,

Retrieval (Cd Rom Jukebox, Etc.) And Access Systems 20655 - Integrated Hardware-Software I.T. Solution (Mini/Mainframe Computer) 20732 - Computer Instructional Aids And Training Devices 20827 - Communications: Networking, Linking, Etc. (Includes Clustering Software) 20830 - Computer Aided Design And Vectorization Software 20845 - Expert System Software 20880 - Software, Microcomputer (Not Otherwise Classified) 20928 - Communications: Networking, Linking, Etc. 57800 - Miscellaneous Products (Not Otherwise Classified) License Requirements Department Finance Address 1010 10th Street Modesto, California County Stanislaus Bid Valid Liquidated Damages Estimated Bid Value Start/Delivery Date Project Duration Bid Bond Bid Bond 0.00% Payment Bond 0.00% Performance Bond 0.00% Pre-Bid Meeting Information Pre-Bid Meeting Yes - Not Mandatory Pre-Bid Meeting Date 07/06/2022 2:00 PM (PDT) Pre-Bid Meeting Location Microsoft Teams meeting Link provided in RFP documents. Online Q&A Online Q&A No Contact Information Contact Info Dianne Love 209-571-5164 dlove@modestogov.com Bids to City Clerk, City of Modesto, P.O. Box 642, Modesto, CA 95353 Owner's Agent Description Scope of Services The City of Modesto (City) is exploring Citizen Relationship Management (CRM) Systems. The City requires a solution to facilitate non-emergency service requests and provide digital access to City services. The system will be a cloud-based solution allowing for both web and mobile device access for the purposes of reporting, tracking, and managing service requests such as graffiti, potholes, broken street signs, etc. Residents should be able to submit service requests using a mobile application and website tailored for Modesto in a multi-lingual and seamless manner. Issues are delivered to City staff in real-time and are tracked from start to finish, updating residents and staff on the progress of submitted tickets. The City intends to utilize the solution to collect a variety of data, route and assign service tickets, analyze trends, and communicate with residents using both web and mobile formats. Other Details Notes Special Notices Local Programs & Policies