IPTC Contact Center Platform - Call Center Software

Project: IPTC Contact Center Platform - Call Center Software Ref. #: RFP 24-02-495 Type: RFP Status: Open Open Date: Mar 13th 2024, 4:00 PM EDT Questions Due Date: Mar 25th 2024, 3:00 PM EDT Contact Information: KAROLYN RATCLIFF, kratcliff@indygo.net Close Date: Apr 10th 2024, 12:00 PM EDT Days Left: < 1 Project Description:The Indianapolis Public Transportation Corporation (IPTC) is seeing proposals from a qualified partner to implement a cloud-based Contact Center solution that should consist of a Knowledge base and telephone services that will meet the requirements listed in the "Project Scope" section of the solicitation, including scalability for future software installations, working with the project team to build necessary customizations, and integrating with existing fare media sales and communication channels. Important Events:OngoingOpen DateOnline PortalPosting date for the OpportunityMar 13th 2024, 4:00 PM

EDTN/AUpcomingClose DateOnline PortalDeadline for SubmissionsApr 10th 2024, 12:00 PM EDTN/AUpcomingBoard of Director's MeetingIPTC - East Campus (9503 E. 33rd Street, Indpls, IN 46235) and IndyGoBus on FaceBook (LIVE)IndyGo will award the project during the Board of Director's meeting. These meetings can be viewed Live on FaceBook @IndyGoBus.May 23rd 2024, 11:00 AM EDTNoUpcomingNotice of Awardemail and Bonfire portalA Notice of Award email will be sent to the winning bidder, the morning after the Board of Director's meeting. After the vendor has acknowledged the email, IndyGo will post the winning bidder on the Bonfire portal.May 24th 2024, 12:00 PM EDTNoUpcomingContract Effective Date (preliminary)The goal date for the contract to be effective by is August 1, 2024.Aug 1st 2024, 12:00 AM EDTNoPassedPre-Proposal Virtual MeetingMicrosoft Outlook TEAMs (email to request link)This pre-proposal meeting will be held in order to meet the team and learn more of the project. Please email kratcliff@IndyGo.net to request a link to the virtual meeting.Mar 20th 2024, 11:30 AM EDTNoPassedQuestions Due DateOnline PortalDeadline to submit QuestionsMar 25th 2024, 3:00 PM EDTN/APassedAddendum 1 - Q&A (answers released) REVISEDBonfire PortalREVISED - The Q&A Addendum will be delayed. The new release date of all answers to submitted questions will be Monday, April 1, by EOD. Answers to all questions submitted no later than March 25th, 2024 will be posted on the portal page in Bonfire.Apr 1st 2024, 5:00 PM EDTNo Supporting Documentation:Addendum 1 Q-A Packet.pdfAddendaAddendum 1 Packet (Q&A)Apr 1st 2024, 9:53 AM EDT - All Certs and Docs to Include - XBE.pdfDocumentationPlease Read and Sign all required Certifications and FormsRead more...Mar 12th 2024, 11:11 AM EDT - Pre-Bid Mtg 03.20.24 Attendees.pdfOtherMarch 20, 2024 - Pre-Proposal Meeting AttendeesMar 20th 2024, 1:23 PM EDT - RFP 24-02-495 Solicitation.pdfDocumentationContact Center Platform Solicitation PacketMar 12th 2024, 11:10 AM EDT - Section 3.0 RFP 24-02-495.pdfDocumentationSection 3.0 of the solicitation - Addendum to be added to vendor's MSA (Terms & Conditions).Read more...Mar 12th 2024, 12:01 PM EDT - Submission Instructions - RFP 24-02-495.pdfOtherInstructions provided on uploading your proposal. Please, give yourself ample time to submit. Once the deadline passes, whether you are in the middle of uploading the multiple files, you will not be able to proceed.Read more...Mar 12th 2024, 11:59 AM EDT - XBE Pre-Bid.pdfDocumentationXBE Participation Goals HandoutMar 27th 2024, 9:57 AM EDT - Commodity Codes: UNSPSC 432215 Call management systems or accessories: Also referred to as Call Accounting; A system or software that provides for call tracking, and analysis for voice. UNSPSC 43232903 Contact center software: Software to enable contact center applications