Interactive Voice Response (IVR) Services

Joanna Hernandez Email ladbs.contracts@lacity.org Phone No:213-482-6542 Project Description:LADBS requests proposals to create a set of frontend telephony user interfaces to provide, collect and stage information, then exchange data with the City's backend Web API services to schedule inspection and notify customers of upcoming inspections. The Interactive Voice Response System must be available for customers 24 hours a day, 7 days a week, accommodate at least 50 simultaneous calls, and allow customers to interact with the Department's system via their telephone keypad to schedule and obtain information about their