DOT/HARDWARE MONITORING & MAINTENANCE

1.1Scope: This Invitation to Bid (ITB) is to provide the City of Columbus, Department of Technology (DoT) with extended warranty services for its HPE, EMC Data Center systems, Brocade and Qlogic-Infiniband san switches,CX700, VNX, Isilon, Recover Point Data domain hardware and software support services. Bidders must maintain, provide advanced troubleshooting and monitoring, repair or replace all failed equipment, peripheral software, applicable patches, parts, and firmware, within a 4-hour window and furnish support on a 24/7/365 basis. 1.2Classification: Bidders must meet the following requirements to provide the City of Columbus with HPE and EMC extended warranty services as detailed herein. Only authorized partners or distributors of HPE and EMC are eligible to bid in response to this ITB. The award shall be all or