Provision of Technical Services for Website Redesign and Implementation

February 2, 2024 REQUEST FOR PROPOSAL RP007-24 The Gwinnett County Board of Commissioners is soliciting competitive sealed proposals from qualified service providers for the Provision of Technical Services for Website Redesign and Implementation for the Department of Communications. Proposals must be returned in a sealed container marked on the outside with the Request for Proposal number and Company Name. Proposals will be received until 2:50 P.M. local time on March 1, 2024 at the Gwinnett County Financial Services - Purchasing Division – 2nd Floor, 75 Langley Drive, Lawrenceville, Georgia 30046. Any proposal received after this date and time will not be accepted. Proposals will be publicly opened and only names of submitting service providers will be read at 3:00 P.M. A list of service providers submitting proposals will be available the following business day on our website www.gwinnettcounty.com. A Webex

pre-proposal conference is scheduled for 10:00 A.M. local time on February 15, 2024. To access, dial 1-408-418-9388 and enter conference ID 23487260243##. All qualified service providers are urged to attend. Questions regarding proposals should be directed to Dana Garland, Purchasing Associate III at dana.garland@gwinnettcounty.com no later than at 3:00 P.M. on February 19, 2024. Proposals are legal and binding upon the bidder when submitted. One unbound single-sided original, five (5) exact copies, and one electronic copy on a flash drive should be submitted. The successful service provider will be required to meet insurance requirements. The Insurance Company should be authorized to do business in Georgia by the Georgia Insurance Department and must have an A.M. Best rating of A-5 or higher. Gwinnett County does not discriminate on the basis of disability in the admission or access to its programs or activities. Any requests for reasonable accommodations required by individuals to fully participate in any open meeting, program or activity of Gwinnett County Government should be directed to the ADA Coordinator at the Gwinnett County Justice and Administration Center, 770-822-8165. The written proposal documents supersede any verbal or written prior communications between the parties. Selection criteria are outlined in the request for proposal documents. Gwinnett County reserves the right to reject any or all proposals to waive technicalities, and to make an award deemed in its best interest. Award notification will be posted after award on the County website, www.gwinnettcounty.com and services providers submitting a proposal will be notified via email. We look forward to your proposal and appreciate your interest in Gwinnett County. Dana Garland, CPPB, FOII, NIGP-CPP Purchasing Associate III http://www.gwinnettcounty.com/ mailto:dana.garland@gwinnettcounty.com RP007-24 Page 2 1. OBJECTIVE Gwinnett County Board of Commissioners (the County) seeks proposals from qualified service providers for website modernization. This includes website visual redesign, implementing Liferay DXP Content Management System, and migrating existing content and applications from a current Java-based CMS running on Liferay portal to a new Liferay DXP portal platform with built- in CMS. The website modernization aims to enhance user experience, requiring the selected provider to deliver a comprehensive solution for convenient constituent access and interaction with the County government. 2. BACKGROUND 2.1 Description of Gwinnett County Gwinnett County is a suburban county located approximately 30 miles northeast of Atlanta, Georgia, with an estimated population of one million residents. The governing authority consists of a five-person Board of Commissioners, including a full-time chairperson elected at large and four Commissioners elected on a district basis. The County operates under the County Administrator form of management and has 14 administrative departments. The County Administrator reports directly to the Board, oversees the activities of the 14 appointed County department directors, and acts as a liaison for the Board with other elected officials. In addition to the administrative departments, the County includes agencies and offices headed by elected officials and judicially appointed officials. The elected officials include the Chief Magistrate, Clerk of Court, District Attorney, Probate Court Judge, Sheriff, Solicitor, State Court Judges, Superior Court Judges, and Tax Commissioner. The judicially appointed department heads include Juvenile Court Judges, Recorder's Court Judges, and Court Administrator. The County provides a wide array of services to its customers, including planning and development; water, sewer, and stormwater; solid waste collection; road construction and maintenance; transit; parks and recreation; courts; and police, fire, and emergency services. 3. CURRENT WEBSITE OVERVIEW The County’s website currently runs on the Liferay DXP portal platform using a custom Java- based Content Management System. The website comprises approximately 5,000 pages, including HTML pages, PDFs, web forms, and more than 70 custom interactive web applications developed using Liferay APIs and Java J2EE Technologies. The large scale and complexity of the current website structure makes it difficult to navigate through the site and find content. It is not fully optimized or responsive for mobile and the content architecture lacks continuity, which creates a fragmented and confusing user experience. 4. PROPOSED SOLUTION The County seeks to revamp its website to better serve residents as the primary hub for County services. The focus is on easy service-centric navigation and an updated information architecture, user experience, and content strategy. The goal is to create an innovative, user-friendly, and service-centric website, driving increased engagement and collaboration on all devices used to access the website. The modernization effort prioritizes meeting industry standards, optimizing performance, and implementing best practices for effective support, management, redesign, and reconstruction. The website is the external communication platform for the County, composed of multiple departments and agencies delivering services to customers and businesses. An optimal end- solution will establish a future state of the County’s website that provides more consistent,