VoIP Phone system

VoIP Phone system Project Description :CCD requires the following features/services to enhance customer and employee engagement: • Fully centralized managed cloud-based VoIP system. • Multi-level IVR system for each site and the services they offered. • Contact center for better call management and call queuing. • Integrated messaging and collaborative platform for team members. • Live dashboard and reporting features for monitoring calls and agents’ availability. • Available IVR tools to configure phone tree menus with an easy-to-use Visual IVR