Interactive Voice Response Services

General Information BAVN ID: 36133 Category:Personal ServicesType: Request For Proposal Description: The City of Los Angeles Department of Building and Safety is seeking proposals from interested firms to replace the Interactive Voice Response (IVR) system. The IVR provides two applications: Automated Inspection Request System (AIRS) and the Inspection Call Back System (ICBS), both of which are essential to the Department’s daily operations. The AIRS allows customers to interact with the Department’s system via their telephone keypad in scheduling an inspection, while the ICBS sends an automated notification call that provides the customer a 2-hour window of the LADBS Inspector’s arrival to the project site on the day of the inspection. LADBS must ensure the proper requirements and support of the IVR System are met to ensure high levels of functionality and avoid any lapse in services. Prime NAICS: 517110: Wired Telecommunications Carriers 517210: Wireless Telecommunications Carriers (except Satellite) 541990: All Other Professional, Scientific, and Technical Services 561421: Telephone Answering Services Sub NAICS: 517919: All Other