DMV Vision Consulting and Development Services

Template Revision V4 Page 1 of 103 STATE OF NEW HAMPSHIRE DEPARTMENT OF SAFETY DMV VISION CONSULTING AND DEVELOPMENT SERVICES DOS - RFP 2022-037 RFP ISSUED: November 29, 2021 VENDOR CONFERENCE: December 13, 2021 LOCATION: Department of Safety Division of Motor Vehicles Auditorium 23 Hazen Drive Concord, NH 03305 STATE POINT of CONTACT: NAME: Patricia Lott EMAIL: Patricia.A.Lott@doit.nh.gov TEL: 603-230-3031 CONTRACT TYPE: Not to Exceed PROPOSALS DUE: February 18, 2022 at 2:30 p.m. ET STATE OF NEW HAMPSHIRE DEPARTMENT OF SAFETY DOS - RFP 2022-037 – DMV VISION CONSULTING AND DEVELOPMENT SERVICES TABLE OF CONTENTS Page 2 of 103 Contents SECTION 1: OVERVIEW AND SCHEDULE OF EVENTS .........................................................................5 1.1. Executive Summary ....................................................................................................................................5 1.2. Schedule of

Events .....................................................................................................................................6 SECTION 2: PROPOSAL SUBMISSION, DEADLINE, AND LOCATION INSTRUCTIONS ...................7 2.1. Proposal Submission ..................................................................................................................................7 2.2. Vendor Inquiries .........................................................................................................................................7 2.3. Restriction of Contact with Agency Employees .........................................................................................8 2.4. Validity of Proposal ....................................................................................................................................8 SECTION 3: PROPOSAL ORGANIZATION, CONTENT, AND REQUIRED ITEMS ...............................9 3.1. Proposal Format..........................................................................................................................................9 3.2. Proposal Organization ................................................................................................................................9 SECTION 4: EVALUATION OF PROPOSALS...........................................................................................15 4.1. Criteria for Evaluation and Scoring ..........................................................................................................15 4.2. Scoring Detail ...........................................................................................................................................15 4.3. Planned Evaluations .................................................................................................................................17 4.4. No Best and Final Offer ...........................................................................................................................18 4.5. Rights of the Agency in Accepting and Evaluating Proposals .................................................................18 SECTION 5: TERMS AND CONDITIONS RELATED TO THE RFP PROCESS .....................................19 5.1. RFP Addendum ........................................................................................................................................19 5.2. Non-Collusion ..........................................................................................................................................19 5.3. Property of the State .................................................................................................................................19 5.4. Confidentiality of a Proposal ....................................................................................................................19 5.5. Public Disclosure ......................................................................................................................................19 5.6. Electronic Posting of Resulting Contract .................................................................................................20 5.7. Non-Commitment .....................................................................................................................................21 5.8. Proposal Preparation Cost ........................................................................................................................21 5.9. Ethical Requirements ................................................................................................................................21 5.10. Ineligibility ...........................................................................................................................................21 5.11. Challenges on Form or Process of the RFP ..........................................................................................21 SECTION 6: CONTRACT TERMS AND AWARD .....................................................................................22 6.1. Non-Exclusive Contract ...........................................................................................................................22 STATE OF NEW HAMPSHIRE DEPARTMENT OF SAFETY DOS - RFP 2022-037 – DMV VISION CONSULTING AND DEVELOPMENT SERVICES TABLE OF CONTENTS Page 3 of 103 6.2. Award .......................................................................................................................................................22 6.3. Anticipated Contract Term .......................................................................................................................22 6.4. Standard Contract Terms ..........................................................................................................................22 6.5. Related Documents Required ...................................................................................................................22 6.6. State of New Hampshire General Provisions – P37 .................................................................................25 6.7. P-37 Special Provisions ............................................................................................................................30 6.8. Provisions Added To The P37: .................................................................................................................33 APPENDIX A: VENDOR CONFERENCE REQUIREMENTS ......................................................................40 APPENDIX B: BUSINESS / TECHNICAL REQUIREMENTS AND DELIVERABLES .............................41 APPENDIX C: TOPICS FOR MANDATORY RESPONSES .........................................................................78 C-1. Vendor Company and Service Experience ...............................................................................................78 C-2. Vendor Technical Experience ..................................................................................................................81 C-3. Vendor Project Management Experience .................................................................................................82 C-4. Proposed Staff Service Experience...........................................................................................................83 C-5. Proposed Staff Technical Experience .......................................................................................................86 C-6. Proposed Staff Project Management Experience .....................................................................................86 C-7. Cloud Hosted Applications .......................................................................................................................87 APPENDIX D: STANDARDS FOR DESCRIBING VENDOR QUALIFICATIONS ....................................89 D-1. Required Information On Corporate Qualifications .................................................................................89 D-1.1. Vendor and Subcontractors ..................................................................................................................89 D-1.1.1. Corporate Overview (4 Page Limit) .................................................................................................89 D-1.1.2. Certifications ....................................................................................................................................89 D-1.1.3. References ........................................................................................................................................89 D-1.1.4. Financial Strength .............................................................................................................................89 D-1.1.5. Litigation ..........................................................................................................................................89 D-2. Candidates for Vendor IT Consultant Staff Roles ....................................................................................90 APPENDIX E: PRICING WORKSHEETS ......................................................................................................91 E-1. Pricing ......................................................................................................................................................91 E-1.1. Proposed Vendor Staff Hourly Rates Worksheet .................................................................................91 E-1.2. Proposed Vendor Staff Annual Total Cost Worksheet .........................................................................91 E-1.3. Future Vendor Staff Rates ....................................................................................................................92 E-1.4. Cloud Migration Cost ...........................................................................................................................93 APPENDIX F: DOIT INFRASTRUCTURE & SECURITY ............................................................................96 F-1. Technical Architecture ..................................................................................................................................96 STATE OF NEW HAMPSHIRE DEPARTMENT OF SAFETY DOS - RFP 2022-037 – DMV VISION CONSULTING AND DEVELOPMENT SERVICES TABLE OF CONTENTS Page 4 of 103 F-1.1. State Network Environment .................................................................................................................96 F-1.2. Internet Access .....................................................................................................................................96 F-1.3. VMware ................................................................................................................................................96 F-1.4. Oracle ...................................................................................................................................................96 F-2. Future Systems Environment ........................................................................................................................96 F-3. Security .........................................................................................................................................................97 F-4. State Project Team ........................................................................................................................................97 F-4.1 Project Sponsor .....................................................................................................................................97 F-4.2 State Technical Project Manager ..........................................................................................................97 F-4.3 State Technical Support Team ..............................................................................................................98 F-4.4 State Business Lead ..............................................................................................................................98 APPENDIX G: MERCHANT CARD SERVICES ...........................................................................................99 G-1. PCI DSS Payment Application Data Security Standard (PA DSS) ..........................................................99 APPENDIX H: TERMS AND DEFINITIONS ...............................................................................................101 Remainder of this page intentionally left blank STATE OF NEW HAMPSHIRE DEPARTMENT OF SAFETY DOS - RFP 2022-037 – DMV VISION CONSULTING AND DEVELOPMENT SERVICES OVERVIEW AND SCHEDULE OF EVENTS Page 5 of 103 SECTION 1: OVERVIEW AND SCHEDULE OF EVENTS 1.1. Executive Summary 1.1.1. Introduction The State of New Hampshire, acting through the Department of Safety, is releasing this Request for Proposal (RFP) to solicit proposals for technical consulting services for system support and maintenance as well as software system feature enhancements for the State of New Hampshire Division of Motor Vehicles (NH DMV) VISION System. VISION is a high availability solution that is the official system of record for the NH DMV that maintains an accurate detailed audit history of every transaction, change, and update within the system. VISION is responsible for maintaining the full motor vehicle record for a customer. 1.1.2. Scope of Work (SOW ) Overview The Vendor will be responsible for all technical aspects of the VISION system. VISION is the primary business system used daily to perform most NH DMV transactions. VISION has been developed specifically for the NH DMV with the Microsoft Dynamics CRM platform with a SQL Server database. The operating system is Microsoft Windows with VMware virtual machines. A total of ten (10) IT personnel will be required by this RFP including one (1) Project Manager/Application Architect, four (4) Sr. Microsoft Dynamics and .NET Developers, one (1) Microsoft Developer, two (2) Quality Assurance resources, and two (2) Infrastructure Administrators (Windows and VMWare Administration). Bidders are asked to identify the percentage of staffing required to maintain the existing VISION solution and the percentage of staffing that can be available for ongoing development efforts. In addition this RFP requires rates for additional staff for special projects in response to statutory changes and evolution of business practices. 1.1.3. Optional Project – VISION Cloud Migration During the tenure of this contract, the NH DMV will seek additional funding to migrate the VISION environment to the Microsoft Azure cloud. Vendors are required to provide costs for this project in Appendix E – Pricing Worksheets, Table E1.4 Cloud Migration Estimate based on the project description in Appendix B – Business/Technical Requirements and Deliverables, Section B-6: Optional Project – VISION Cloud Migration. STATE OF NEW HAMPSHIRE DEPARTMENT OF SAFETY DOS - RFP 2022-037 – DMV VISION CONSULTING AND DEVELOPMENT SERVICES OVERVIEW AND SCHEDULE OF EVENTS Page 6 of 103 1.2. Schedule of Events The following table provides a Schedule of Events for this RFP through contract finalization and approval. The Agency reserves the right to amend this Schedule at its sole discretion and at any time through a published Addendum. SCHEDULE OF EVENTS EVENT DATE RFP Released to Vendors / Inquiry Period Begins 11/29/2021 Notification to the State of the Number of Representatives Attending the Mandatory Vendor Conference 12/06/2021 Vendor Conference 12/13/2021 Vendor Inquiry Period Ends (Final Inquiries due) 1/05/2022 Final State Responses to Vendor Inquiries 01/14/2022 Final Date and Time for Proposal Submission 02/18/2022 at 2:30 p.m. ET Invitations for Oral Presentations 03/04/2022 Vendor Presentations/Discussion Sessions/Interviews (Mandatory) 03/11/2022 Estimated Date of Vendor Selection 03/25/2022 Anticipated Governor and Council Approval 04/30/2022 Anticipated Effective Contract Date 05/31/2022 Remainder of this page intentionally left blank