Feedback and Customer Service Solutions for Schools

About K12 InsightK12 Insightpartners with school districts to provide better experiences, engagement, and education using a powerful customer experience platform and chatbot, research, and professional development. These solutions are available on a competitively solicited and publicly awarded cooperative contract through OMNIA Partners. K12 Insighthelps districts deliver superior customer experiences — which builds trust, promotes family and community engagement, and fosters a positive school environment. As a leading innovator of customer intelligence solutions for schools, we’ve helped over 400 districts across the nation adapt to the digital transformation. Download K12 Insight Solutions Overview U.S. Communities and National IPA, both wholly-owned subsidiaries of OMNIA Partners, have come together as OMNIA Partners, Public Sector. All public sector participants already registered with National IPA or U.S. Communities continue to have access to all contracts, with certain

exceptions, in the portfolio and do not need to re-register to use a legacy National IPA, legacy U.S. Communities, or new OMNIA Partners contract. U.S. Communities and National IPA remain separate legal entities and lead agency contracts completed under each brand are effective and available for use through the contract’s approved term. In the event we believe re-registration is necessary for any reason, OMNIA Partners will let you know. Feedback and Customer Service Solutions for SchoolsRegion 4 ESC - TXContract Number: R220301January 1, 2022 through December 31, 2024 Option to renew for two (2) additional one-year periods through December 31, 2026Executive SummaryExecutive SummaryPricingDue DiligenceMaster Agreement DocumentsOfficial Signed ContractContract Award DocumentsContract Update 1Response EvaluationSupplier Response to RFPEvaluation DocumentsSolicitation ProcessOriginal RFP DocumentRFP Addendum 1RFP Questions and AnswersProof of PublicationRFP Request ListHistorically Underutilized Business OutreachRFP Opening Documents Let's Talk!Let’s Talk! — the only all-in-one, enterprise-wide customer experience and intelligence platform built for education — helps school districts deliver superior experiences Learn more about Let’s Talk! Let's Talk! AssistantLet’s Talk! Assistant — the first chatbot built specifically for K-12 school districts — provides always-on customer service to help district stakeholders get answers to frequently asked questions 24-7. With Spanish-language capabilities, Let’s Talk! Assistant helps districts provide equitable customer service to Spanish-speaking families. Learn more about Let’s Talk! Assistant and its Spanish capabilities Managed ResearchK12 Insight’s Managed Research team provides the expertise and tools to help school districts collect feedback and analyze data that identifies gaps and opportunities impacting the school environment. Learn more about Managed Research EngageEngage — a DIY cloud-based survey solution built for K-12 school districts — helps school leaders build, administer, and analyze valid and reliable community surveys to help build trust, show transparency, encourage collaborative decision-making, and improve school climate.Learn more about Engage Professional DevelopmentK12 Insightoffers expert-led, interactive virtual and in-person customer service workshops to help school districts deliver superior customer service. A quality school experience extends beyond teaching and learning, and these courses reflect the latest issues and challenges faced by school districts.Learn more about Professional Development Request a ConsultationBy providing stakeholders with superior customer experiences, school districts can build trust capital, improve family and community engagement, generate public support for key initiatives, and foster a positive school environment.K12 Insightpartners with school districts to provide better experiences, better engagement, and better education by delivering a powerful customer experience platform and chatbot, research, and professional development. To learn more, email canderson@k12insight.comto get started or call 703-542-9600.