CMS Contact Center Training and Content (CTC)

expired opportunity(Expired)
From: Federal Government(Federal)
started - 22 Sep, 2022 (2 months ago)

Start Date

22 Sep, 2022 (2 months ago)
due - 22 Sep, 2022 (2 months ago)

Due Date

07 Oct, 2022 (1 month ago)
Award

Opportunity Type

Award
220256

Opportunity Identifier

220256
HEALTH AND HUMAN SERVICES, DEPARTMENT OF

Customer / Agency

HEALTH AND HUMAN SERVICES, DEPARTMENT OF
USA

Location

USA
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Contract Opportunity Award Details General Information Classification Description Attachments/Links Contact Information History Award Notices Follow CMS Contact Center Training and Content (CTC) Active Contract Opportunity Notice ID 220256 Related Notice 75FCMC21R0041 Contract Line Item Number Department/Ind. Agency HEALTH AND HUMAN SERVICES, DEPARTMENT OF Sub-tier CENTERS FOR MEDICARE AND MEDICAID SERVICES Office OFC OF ACQUISITION AND GRANTS MGMT Award Details Contract Award Date: Sep 22, 2022 Contract Award Number: 75FCMC22C0039 Task/Delivery Order Number: Contractor Awarded Unique Entity ID: Contractor Awarded Name: THINK-HIGHPOINT JV LLC Contractor Awarded Address: Baltimore, MD 21237-3076 USA Base and All Options Value (Total Contract Value): $108107590.00 General Information Contract Opportunity Type: Award Notice (Original) All Dates/Times are: (UTC-04:00) EASTERN STANDARD TIME, NEW YORK, USA Original Published Date: Sep 22, 2022 11:57 am EDTInactive Policy: 15 days after contract award date Original Inactive Date: Oct 07, 2022Initiative: None Classification Original Set Aside: Total Small Business Set-Aside (FAR 19.5)Product Service Code: R499 - SUPPORT- PROFESSIONAL: OTHER NAICS Code: Place of Performance: USA DescriptionThe purpose of this contract is to obtain support to develop and maintain training and content for use by customer service representatives (CSRs) within the CMS Contact Centers of Operations (CCO). These training and content materials are used by CSRs to respond to inquiries from beneficiaries and consumers related to Medicare and Marketplace programs. The CTC contractor shall support the efficient delivery of multichannel customer service for Medicare and Marketplace inquires, including training and content materials for CSRs that are complete, accurate, and consistent across all contact center channels. Pursuant to FAR 16.301-2, “Application”, the Contact Center and Training and Content (CTC) contract is not suitable for a fixed-price contract type due to the uncertainties associated with the program requirements, which do not allow costs to be estimated with sufficient accuracy. Additionally, in a fixed price contract, because the price is fixed and does not vary for a set scope of work, the vendors must consider many possible project scenarios and account for the most costly of those scenarios in its price. Therefore, fixed price contracts typically result in higher priced contracts when compared with cost reimbursable contracts for identical operations. Attachments/LinksNo attachments or links have been added to this opportunity. Contact Information Contracting Office Address 7500 SECURITY BLVD BALTIMORE , MD 21244 USA Primary Point of Contact Ryan Kaufman ryan.kaufman1@cms.hhs.gov Secondary Point of Contact Deborah S. Lester deborah.lester@cms.hhs.gov HistorySep 22, 2022 11:57 am EDTAward Notice (Original)Aug 05, 2022 11:55 pm EDTSolicitation (Inactive)

Dates

Start Date

22 Sep, 2022 (2 months ago)

Due Date

07 Oct, 2022 (1 month ago)

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Location

Country : United States