Call Center for Bureau of Family Assistance

Requests for Proposals Date:December 23, 2022 Close Date:February 03, 2023 Contact Molly Oliver, Program Specialist IV (603) 271-9583| Molly.S.Oliver@dhhs.nh.gov RFP-2024-DEHS-01-CALLC: Call Center for Bureau of Family Assistance Division of Economic and Housing Stability The Department of Health and Human Services (DHHS), Division of Economic and Housing Stability (DEHS), Bureau of Family Assistance (BFA) is releasing this Request for Proposal (“RFP”) to procure a tier one customer service call center for all calls coming to the BFA Customer Services Call Center regarding eligibility for all programs covered through the BFA. Release Date: December 23, 2022 Close Date/Time: February 03, 2023 12:00pm Number of Proposals Received: 13 Related Documents RFP-2024-DEHS-01-CALLC .pdf Attachment 1 - IT Technical Requirements Workbook .xlsx Attachment 2 - CLAS .pdf Attachment 3 – Report Data .xlsx Official Q&A .pdf (01/20/2023) .xlsxViewerMicrosoft Excel File (.xlsx) . Visit nh.gov for a for information regarding viewing this file format..pdfViewerPortable Document Format (.pdf) . Visit nh.gov for a list of free .pdf readersfor a variety of operating