Custodial Services

CITY OF ELK GROVE Request for Proposals For Custodial Services City Clerk’s Office City of Elk Grove 8401 Laguna Palms Way Elk Grove, CA 95758 A mandatory, pre-bid meeting and tour shall be held on Saturday, December 3, 2022, at 9:00 A.M. The meeting shall consist of a review of the bid documents, information and walk-through of City facilities pertaining to this Request for Proposals. Please meet inside the City Council Chambers at 8400 Laguna Palms Way, Elk Grove, CA 95758. Proposals Due by December 13, 2022 2 REQUEST FOR PROPOSAL FOR CUSTODIAL SERVICES TABLE OF CONTENTS SECTION TITLE PAGE 1. GENERAL INFORMATION 3 2. SERVICE PROVIDERS CHECK LIST 9 3. GUIDELINES FOR PROPOSAL 11 4. SCOPE OF WORK AND PROPOSAL REQUIREMENTS 14 5. CLEANING SCOPE DEFINITIONS 20 6. CLEANING SCOPE FOR CITY FACILITIES 24 7. ATTACHMENTS 46 3 1. General Information: Introduction: The City of Elk Grove (City) is accepting proposals from qualified Service Providers (Service Provider(s)) for Custodial Services in

accordance with the included specifications, terms, and conditions shown in this Request for Proposals (RFP). Prospective respondents are advised to read this information over carefully prior to submitting a proposal. A mandatory, pre-bid meeting and tour shall be held on Saturday, December 3, 2022 at 9:00 A.M. The meeting shall consist of a review of the bid documents, information and walk- through of City facilities pertaining to this Request for Proposals. Please meet inside the City Council Chambers at 8400 Laguna Palms Way, Elk Grove, CA 95758. One signed original, three (3) copies, and one USB Flash Drive copy of the proposal must be submitted to the Office of the City Clerk by 2:00PM, Tuesday December 13, 2022. Proposal shall be submitted in a sealed envelope clearly marked Custodial Services and addressed to: OFFICE OF THE CITY CLERK CITY OF ELK GROVE 8401 Laguna Palms Way Elk Grove, CA 95758 Questions regarding this RFP are to be directed by e-mail to: Douglas Scott, Fleet and Facility Manager dscott@elkgrovecity.org. Such contact shall be for clarification purposes only. The City must receive all questions no later than 5:00PM Monday December, 5, 2022. Material changes, if any, to the scope of services or proposal procedures shall only be transmitted by written addendum and posted to the City website. Addendums and answers to submitted questions will be available via the City of Elk Grove website under “Notice” for the RFP announcement. Proposals shall not be accepted by fax or electronically. Late Proposals: Proposals arriving after the specified date and time shall not be considered, nor shall late proposals be opened. Each Service Provider assumes responsibility for timely submission of its proposal. Withdrawal or Modifications of Proposals: Any proposal may be withdrawn or modified by a written request signed by the Service Provider and received by the City Clerk prior to the final time and date for the receipt of proposals. Once the deadline is past, Service Providers are obligated to fulfill the terms of their proposal. Proposal Acceptance and Rejection: The City reserves the right to accept any proposal, to reject any and all proposals, and to call for new proposals, or dispense with the proposal process in accordance with the Elk Grove Municipal Code. Proposal Evaluation and Award: Evaluation shall be made based on the criteria noted in Attachment B: Evaluation and Selection Criteria. A contract may be awarded to the responsible Service Provider who best meets the City’s needs by demonstrating the competence and professional qualifications necessary for the satisfactory performance of the required services, and shall not necessarily be based on the lowest priced proposal, except as otherwise provided by law, taking into consideration adherence to the included specifications. A contract may be awarded to the next responsible Service Provider if the successful Service Provider refuses or fails to execute the contract. All Service Providers that were mailto:dscott@elkgrovecity.org 4 not selected by the City shall be notified in writing. Nothing herein shall obligate the City to award a contract to any responding Service Provider. Any contract awarded will be non-exclusive, and the City reserves the right to seek services from other sources, in the City’s sole discretion. Register with the California Secretary of State: Unless Service Provider is a sole proprietorship, Service Provider must be registered and in good standing with the California Secretary of State within 14 days following notification of the City’s intent to award a contract to Service Provider and prior to execution of a final contract. Failure to timely register with the Secretary of State may result in the City awarding the contract to another Service Provider. Additional information regarding the registration process may be found on the Secretary of State’s website at: https://bizfileonline.sos.ca.gov/. Disclosure of Submitted Materials: After selection and execution of the contract(s), (or prior thereto if required by law) all information and materials provided in each submittal received is subject to disclosure through a public records request pursuant to the California Public Records Act, or otherwise as may be required by law. The City, in its sole discretion, may release any submitted materials, regardless of whether such materials are marked by respondents as confidential or otherwise as protected. Waiver of Irregularities: The City retains the right, in its sole discretion, to waive any irregularities in proposals that do not comply with the strict requirements of this RFP, and the City reserves the right to award a contract to a Service Provider submitting any such non-compliant proposal, all in the City’s sole discretion. Security Access Policy: The work to be completed under this RFP requires access to City facilities and therefore is subject to the City’s Security Access Policy, which is attached to the City’s standard contract (see Attachment C). The prospective Service Provider, including its employees, subcontractors, agents and anyone working on their behalf that will access City facilities, must submit to a background check which shall include Live Scan electronic fingerprinting. This background check must be completed before the Service Provider will receive a Notice to Proceed. The Elk Grove Police Department shall review the background check and may deny access to any individual in its discretion as it deems necessary for the security of City facilities and personnel. A contract shall not be awarded to any Service Provider that is unable to complete the scope of work as a result of denied access under the City’s Security Access Policy. Validity of Pricing: Service Providers are required to provide a fee structure including the hourly rate of the principals to be assigned to the matter, and proposed cost (line item descriptions and pricing), and expense reimbursements levels, and total costs. No cost increases shall be passed onto the City after the proposal has been submitted. No attempt shall be made to tie any item or items contained in this RFP with any other business with the City; each proposal must stand on its own. No Guarantee of Usage: Any quantities listed in this RFP are estimated or projected and are provided for tabulation and information purposes only. No guarantee of quantities is given or implied by the City. Service Provider must furnish the City’s needs as they arise. Demonstrations: When required, the City may request full demonstrations prior to award. When such demonstrations are requested, the Service Provider shall respond promptly and arrange a demonstration at a convenient location. Failure to provide a demonstration as specified by the City may result in rejection of a proposal. Use of Other Governmental Contracts: https://bizfileonline.sos.ca.gov/ 5 The City reserves the right to reject any part or all of any proposals received and utilize other available governmental contracts. Delivery: The successful Service Provider will supply products and services in compliance with the provisions of the contract and provisions of this RFP at the address listed below. Delivery and Service Addresses: A. 8401 LAGUNA PALMS WAY EG, CA. 95758 (CITY HALL) B. 8400 LAGUNA PALMS WAY EG, CA. 95758 (COUNCIL CHAMBERS POLICE DEPARTMENT) C. 8400 LAGUNA PALMS WAY EG, CA 95758 (CALL CENTER) D. 8380 LAGUNA PALMS WAY EG, CA. 95758 (POLICE DEPARTMENT) E. 9362 STUDIO CT. EG, CA. 95758 (POLICE DEPARTMENT) F. 10250 IRON ROCK WAY EG, CA. 95624 (CORPORATION YARD) G. 10250 IRON ROCK WAY EG, CA. 95624 (MODULAR INSIDE CORPORATION YARD BUILDING) H. 10190 IRON ROCK WAY EG, CA. 95624 (FLEET FACILITY) I. 9255 DISPOSAL LANE EG, CA. 95624 (SPECIAL WASTE COLLECTION CENTER) J. 9150 UNION PARKWAY EG, CA. 95624 (ANIMAL SHELTER) K. 8230 CIVIC CENTER DRIVE EG, CA 95757 (COMMUNITY CENTER) L. 8230 CIVIC CENTER DRIVE EG, CA 95757 (COMMUNITY CENTER EVENT HALL) M. 9701 BIG HORN BLVD EG, CA. 95757 (PRESERVE) PUBLIC RESTROOM N. 9615 RAILROAD STREET EG, CA. 95624 (OLD TOWN PLAZA) PUBLIC RESTROOM Qualification/Inspection: Proposals will only be considered from Service Providers normally engaged in providing the types of services specified herein. By responding to this RFP, the Service Provider consents to the City’s right to inspect the Service Provider’s facilities, personnel, and organization at any time, or to take any other action necessary to determine Service Provider’s ability to perform. The City reserves the right to reject proposals where evidence or evaluation is determined to indicate inability to perform. The City reserves the right to interview any or all responding Service Providers and/or to award a contract without conducting interviews. Other Governmental Entities: If the Service Provider is awarded a contract as a result of this RFP, the Service Provider shall, if the Service Provider has sufficient capacity, provide to other governmental agencies, so requesting, the services awarded in accordance with the terms and conditions of the RFP. Federal Requirements: Should any portion of these services require the use of Federal funds, all Federal requirements shall apply and all Service Providers must consent to each certification and assurance, which will be incorporated into the contract. Piggybacking: “Piggybacking” is a form of intergovernmental cooperative purchasing in which an entity will be extended the same pricing and terms of a contract entered into by another entity. Bidders are requested to indicate on the Bid if they will extend the pricing, terms and conditions of an awarded contract, based on this bid, to other government agencies. If the successful vendor agrees to this provision, participating agencies may enter into a contract with the successful vendor for the purchase of the service and commodities described herein based on the terms, conditions, prices, and percentages offered by the successful vendor to the City. Minor changes in terms and conditions may be negotiated by participating agencies during the term and following the award of the contract. Any such contract shall be entirely independent and separate from the City and City 6 shall have no obligation relating to any third party contract. Payment Terms: Payment shall be made as set forth in the contract attached hereto as Attachment C. In submitting proposals under these specifications, Service Providers should take into account all discounts, both trade and time, allowed in accordance with the payment terms. Performance: It is the intention of the City to acquire services as specified herein from a Service Provider that will give prompt and convenient service. Term of Contract: The term of the contract will be for a specific period of time, commencing upon execution. The City anticipates the contract to be for a term of three years with one two-year extension, at the option of the City. The City reserves the right to set the term for a period deemed to be in the best interest of the City, and terminate the contract as set forth therein. Amendments: If, in the course of the performance of the contract, Service Provider or the City proposes changes to the services provided, and informal consultation with the other party indicates that a change in the terms and conditions of the contract may be warranted, Service Provider or the City may request a change in the contract. The parties to the contract will meet to discuss and negotiate the required documents. Upon completion of those negotiations, the negotiated documents will be submitted to the City for approval. Upon approval by the City, an amendment to the contract will be approved by all parties for the change to be implemented. An amendment shall not render ineffective or invalidate any unaffected portions of the Contract. Nothing in this section obligates the City to agree to any change order or other amendment, and the City may withhold such agreement in its sole discretion. The City Manager or their designee shall be the Contract Administrator and can make changes to the contract value that shall not exceed $50,000. New Merchandise: Unless otherwise required by the specifications of this RFP all products furnished must be new and unused. Warranties: The Service Provider shall warrant all material, products and labor provided under the contract, in addition to any manufacturers’ warranties that may also apply. Warranty periods and terms must be included in responses to proposal. The awarded Service Provider, as the contracting party, shall be considered primarily responsible to the City for all warranty service, parts, and labor applicable to the material and products provided by Service Provider irrespective of whether Service Provider is an agent, broker, fabricator, or manufacturer’s dealer. Service Provider shall be responsible for ensuring that warranty work is performed at a local agency or facility convenient to the City, to the extent a local agency or facility is available, and that services, parts, and labor are available and provided to meet the City’s schedules and deadlines. Service Provider may establish a service contract with a local agency satisfactory to the City, to meet this obligation if Service Provider does not ordinarily provide warranty service. All such non-contractor warranty service, parts, and labor must be clearly identified in the proposal. Performance Bond: The successful Service Provider shall Faithful Performance Bond in the amounts specified in the forms attached hereto as Attachment D. This bond shall be satisfactory to the City, and shall be obtained from a responsible corporate surety (or sureties) acceptable to the City, which is licensed by the State of California to act as surety upon bonds and undertakings and which maintains in this State at least one office for the conduct of its business. The surety (or sureties) shall furnish reports 7 as to its financial condition from time to time as requested by the City. The premiums for said Bond shall be paid by the successful Service Provider. This Bond shall be furnished by companies who are authorized and licensed by the Insurance Commissioner as an “admitted surety insurer.” The surety shall provide the City with the documentation required by Section 995.660 of the California Code of Civil Procedure. If any surety becomes unacceptable to the City or fails to furnish reports as to its financial condition as requested by the City, the Contractor shall promptly furnish such additional security as may be required from time to time to protect the interests of the City and of persons supplying labor or materials in the prosecution of the work contemplated by this Contract. In the event of any conflict between the terms of the Contract and the terms of the Bond, the terms of the Contract shall control and the Bond shall be deemed to be amended thereby. Without limiting the foregoing, the City shall be entitled to exercise all rights granted to it by the Contract in the event of default, without control thereof by the surety, provided that the City gives the surety notice of such default at the time or before the exercise of any such right by the City, and, regardless of the terms of said Bonds, the exercise of any such right by the City shall in no manner affect the liability of the surety under said Bonds. The City reserves the right to waive any of the bond requirements included herein, in the City’s sole discretion Liquidated Damages: Service Provider may be assessed liquidated damages in the event Service Provider fails to fulfill its obligations in accordance with the terms and conditions of the Contract with regards to the time frame for accomplishing each event, and the nature of the responsibility and level of service associated with the event. Liquidated damages, if assessed, shall be assessed pursuant to the term set forth in Exhibit H of the contract. Interested Services Providers should review these requirements carefully and note any comments they may in their submitted responses to this RFP. Substitution: If Service Provider elects to propose an alternate manufacturer’s item that is of the same or better quality, samples of the items to be substituted are to be submitted with the proposal. The sample must be readily identified with the manufacturer’s name and model number or order number, along with the suppliers name and phone number. All substitutions must be proposed as options and clearly identified as a substitution. Guarantee of Continuity and Availability Products: Unless the manufacturer discontinues the products, all products specified by the Service Provider in their proposal shall be available to the City during the life of the contract and extensions. All material, color, labor, and construction shall equal or exceed the standards set forth in these specifications as accepted by the City. Service and support: All Service Providers shall explain how all on-going service and support shall be handled by the Service Provider and the City of Elk Grove. Records: The Service Provider shall maintain complete and accurate records with respect to labor costs, material expenses, and other such information required by City that relates to the performance of services and delivery of goods under the contract. The Service Provider shall maintain adequate records of services provided and goods delivered in sufficient detail to permit an evaluation of services and goods. All such records shall be maintained in accordance with generally accepted 8 accounting principles and shall be clearly identified and readily accessible and in a form acceptable to the City, which the City may specify and change from time to time. The Service Provider shall provide free access to the representatives of City or its designees, at reasonable times, to such books and records, shall give City the right to examine and audit said books and records, shall permit City to make transcripts there from as necessary, and shall allow inspection of all work, data, documents, proceedings, and activities related to the contract. Such records, together with supporting documents, shall be maintained for City’s inspection for a period of at least three (3) years after receipt of final payment, (See next page for SERVICE PROVIDER’S CHECK LIST) 9 2. Service Providers Checklist All items on the Service Provider’s Checklist must be initialed and dated for the Bid to be considered complete and submitted with the Work Plan. The Service Providers’ attention is especially called to the following forms which must be executed in full as required: Pricing Page (Attachment A) The unit prices bid must be shown in the space provided. The total bid price must be shown in the space provided. Initial: Date: Guidelines for Proposal (Section 3) To be responded to and submitted by the Service Provider. Initial: Date: Performance Bond Requirements (Attachment D) The Service Provider understands that a performance bond issued by an approved surety equaling one hundred percent (100.0%) of the Contract amount shall be required. Initial: Date: California Labor Code Section 1061 Requirements Service Provider read, understands and shall comply with California Labor Code section 1061 Requirements of the Displaced Janitor Opportunity Act. Initial: Date: Liquidated Damages (Attachment C, Exhibit H) Service Provider read, understands that for each complaint received by the City’s Fleet and Facilities Manager, Service Provider agrees to pay, as liquidated damages and not as a penalty, the amount which is commensurate with the hourly rate charged by Service Provider for special or emergency service. Initial: Date: Non-Collusion Affidavit (Attachment F) A Non-Collusion Affidavit must be filled out, signed, notarized with a jurat and submitted with the Bid for the bid documents to be considered complete. 10 Initial: Date: Experience/Qualifications Statement (Attachment E) A statement of the Service Provider’s Experience/Qualifications must be filled out, signed, and submitted with the RFP response documents. Initial: Date: Sample Services Contract (Attachment C) Contract requirements for this project have been read and understood. Initial: Date: Addenda The Service Provider acknowledges that he/she must sign and attach any applicable addenda to the Bid. Initial: Date: Security Access Policy (Attachment C; Exhibit F) The Service Provider has read and understands the Facility Access Policy and that employees accessing City facilities shall require Live Scanning. Initial: Date: Insurance Requirements (Attachment C; Exhibit C) The Service Provider has read and understands the Insurance Requirements. Initial: Date: Understanding of SB 1383 Providing City with 30% Post-Consumer Paper Products Service Provider has read and understands the requirement. Initial: Date: Attended Mandatory, pre-bid meeting held on Saturday, December 3, 2022 at 9:00 AM Service Provider attended mandatory pre-bid meeting. Initial: Date: 11 3. Guidelines for Proposal: The following guidelines are provided for standardizing the preparation and submission of proposals. The intent is to assist respondents in the preparation of their submissions and to assist the City by simplifying the review process providing standards for comparison of submissions. Statements submitted in response to this RFP shall include a complete response to the requirements in this section in the order presented. Statements should be a straightforward delineation of the respondent’s capability to satisfy the intent and requirements of this RFP, and should not contain redundancies and conflicting statements. Proposals shall be printed double sided, submitted on 8-1/2” x 11” recycled paper, with easy to read font size and style. Pages shall be numbered, tabbed, and bound (spiral / comb / three ring binder). Tabbed dividers should separate and identify the response items described below. One signed original, three (3) copies, and one CD//USB Flash Drive copy of the proposals must be submitted to the Office of the City Clerk by 2:00 PM Tuesday December 13, 2022. Proposal shall be submitted in a sealed envelope clearly marked Custodial Services and addressed to: OFFICE OF THE CITY CLERK CITY OF ELK GROVE 8401 Laguna Palms Way Elk Grove, CA 95758 Proposals shall contain the following information in the order listed: 1. Introductory letter The introductory letter should be addressed to: Douglas Scott Facility and Fleet Manager City of Elk Grove 8401 Laguna Palms Way Elk Grove, CA 95758 The letter shall include the Service Provider’s name submitting the proposal, their mailing address, telephone number, and contact name. The letter shall address the Service Provider’s understanding of the project based on this RFP and any other information the Service Provider has gathered. Include a statement discussing the Service Provider’s interest and qualifications for this type of work. A principal of the firm authorized to legally bind the firm shall sign the letter. 2. Table of Contents The Service Provider shall insert a comprehensive table of contents denoting sections three through ten of the proposal as indicated below. 3. Qualifications and Experience Describe the Service Provider’s capability for actually undertaking and performing the work, including any professional licenses and certificates held by the Service Provider. List types and locations of similar work performed by the Service Provider in the last five (5) years that best characterizes the quality and past performance. Include names and current phone numbers for contact on work quality and performance. References may be contacted as part of the selection Process. 4. Work Plan The work plan must state the Service Provider’s ability to meet each specification as outlined in this document. The work plan should address the items of work as described in this RFP. The plan should be simple, easy to read and follow, and address and satisfy the objectives and specifications as listed 12 in the Scope of Work in this RFP. The work plan must include a description of the offered warranty periods, terms, and limitations if any. 5. Conflict of Interest Statement Any activities or relationships of the Service Provider that might create a conflict of interest for the Service Provider or the City, and, if such activities or relationships exist, a description of the facts, legal implications, and possible effects sufficient to permit the City to appreciate the significance of the conflict and to grant any conflict waiver, if appropriate and necessary. 6. Supportive Information/References This section may include graphs, charts, photos, resumes, references, and any other relevant information in support of the Service Provider’s qualifications. 7. Pricing This section should include the cost for requested products and services outlined in the Scope of Work, and must specifically itemize the fees for the services stated under the Specifications section of the Scope of Work. Service Providers are required to provide line item descriptions and pricing, including applicable sales tax. No cost increases shall be passed onto the City after the proposal has been submitted. Tax is to be listed as a separate line item. 8. Secretary of State Service Provider shall acknowledge their understanding of needing to be registered with the California Secretary of State as noted in the RFP language above. 9. Sale of Services Contract: Attached to the RFP (Attachment C) is a copy of the City’s standard Sale of Services Contract (Contract). The City’s standard Contract may be modified, in the City’s sole discretion, to address the specific provisions of this RFP and Service Providers should note that any specifications or other requirements specific to this RFP shall be included in the Contract and Contract’s exhibits following an award of the Contract. Please review the Contract carefully and note in your proposal any exceptions or alterations to the Contract. Alterations or changes to the Contract that are not in the Service Provider’s response shall not be allowed after the selection of the Service Provider. This includes alterations, exceptions, or changes to the insurance and indemnity provisions. By requiring these requests up front, the City can compare all respondents on an equal basis. However, the City reserves the right, in its sole discretion, to accept or reject any and all proposed changes to the City’s standard Contract. For reference, the insurance amounts that appear in the attached Contract are summarized below. TYPE SINGLE LIMIT / OCCURRENCE AGGREGATE ENDORSEMENTS*** General Liability $1,000,000 $2,000,000 Additional Insured Waiver of Subrogation Automobile Liability $1,000,000 (Hired & Non-Owned) Additional Insured Work Comp Employer’s Liability Statutory $1,000,000 each Waiver of Subrogation ***Must be actual endorsements. Typed statements on Certificates of Liability are unacceptable. This is a summary only. Please refer to the insurance section and/or exhibit of this Agreement for specific requirements. 10. California Labor Code Each Service Provider shall indicate that they have read and shall comply with the California Labor Code Section 1060-1065, Chapter 4.5 “Displaced Janitor Opportunity Act”. (See further description with the “Scope of Work” below Section 4). 13 4. Scope of Work and RFP Requirements: INTRODUCTION: Custodial Services are sought for the following thirteen (13) buildings and facilities within the city. The successful Service Provider shall be required to perform to the terms and conditions of this RFP. Experience with LEED (Leadership in Energy and Environmental Design) practices is required. CURRENT CITY FACILITIES: A. 8401 LAGUNA PALMS WAY EG, CA. 95758 (CITY HALL) B. 8400 LAGUNA PALMS WAY EG, CA. 95758 (COUNCIL CHAMBERS POLICE DEPARTMENT) C. 8400 LAGUNA PALMS WAY EG, CA 95758 (CALL CENTER) D. 8380 LAGUNA PALMS WAY EG, CA. 95758 (POLICE DEPARTMENT) E. 9362 STUDIO CT. EG, CA. 95758 (POLICE DEPARTMENT) F. 10250 IRON ROCK WAY EG, CA. 95624 (CORPORATION YARD) G. 10250 IRON ROCK WAY EG, CA. 95624 (MODULAR INSIDE CORPORATION YARD BUILDING) H. 10190 IRON ROCK WAY EG, CA. 95624 (FLEET FACILITY) I. 9255 DISPOSAL LANE EG, CA. 95624 (SPECIAL WASTE COLLECTION CENTER) J. 9150 UNION PARKWAY EG, CA. 95624 (ANIMAL SHELTER) K. 8230 CIVIC CENTER DRIVE EG, CA 95757 (COMMUNITY CENTER) L. 8230 CIVIC CENTER DRIVE EG, CA 95757 (COMMUNITY CENTER EVENT HALL) M. 9701 BIG HORN BLVD EG, CA. 95757 (PRESERVE) PUBLIC RESTROOM N. 9615 RAILROAD STREET EG, CA. 95624 (OLD TOWN PLAZA) PUBLIC RESTROOM See “Cleaning Scope for City Facilities” Section 7. for each facility’s cleaning requirements CONTRACT ADMINISTRATION: The City shall be responsible for the administration of the contract(s) for compliance with the scope of work, schedule of performance, and payment. ADJUSTMENT OF SERVICES: The City reserves the right to eliminate, reduce, or otherwise adjust the scope of work provided by the Service Provider with the appropriate adjustments in dollars paid to the Service Provider. If the Service Provider does not complete a task within the scheduled time frame, the City shall have the right after ten (10) days written notice to obtain another Service Provider to complete the work. This shall be at the Service Provider’s expense, and such expense may be back charged to the Service Provider or withheld from payment otherwise due to the Service Provider. The City reserves the right to adjust payment for services not performed as scheduled. WORK SCHEDULE: A detailed description of the Service Provider’s work schedule for this project to include number of employees and supervisors or equivalent and a description of how the proposed assignments shall be accomplished and shall be submitted with the Service Provider’s proposal to this RFP. The City has set the available hours to clean for security purposes and to keep energy costs at a minimum. The DAILY WORK SCHEDULE (Attachment H) shall be included in the RFP response. The City reserves the right to periodically adjust the cleaning schedule. (See Attachment G: DAILY WORK SCHEDULE) INTERFERENCE: The Service Provider shall conduct the work in a manner that shall cause minimal inconvenience to other persons in the area. This work is expected to be done during off-hours (evening, nights or weekends), with the exception of servicing the 9362 Studio Court building, the ‘Day Porter’ and the police department which are operating twenty-four (24) hours per day, seven (7) days per week. All vacuuming and cleaning of restrooms shall be performed at the end of the business day or after 5:30 pm. EQUIPMENT, MATERIALS AND SUPPLIES: 14 All necessary soaps, batteries to operate soap dispensers where required, chemicals, urinal cartridges where required, urinal screens, urinal deodorizers, cleaners, SB1383 compliant paper products (2-ply embossed white toilet paper, seat covers, paper towels), paper towel dispensers, can liners, waxes, polishes, carpet cleaners, air fresheners, air freshener dispensers batteries to operate air freshener, etc. shall be provided by the awarded contractor and shall become the property of the City at the termination of the contract. All items supplied shall not be billed to the City. City shall be responsible to install paper towel and air freshener dispensers. The Service Provider shall also furnish all necessary equipment, materials, tools and vehicles required in performing services of the Contract. The Service Provider shall use care in handling, storing, and using equipment, materials, and supplies. Storerooms (Custodial Closets) in each building shall be provided for product storage. All maintenance and repairs to equipment are the responsibility of the Service Provider, and shall not be charged to the City. Items furnished to the City shall be used only for areas designated by the Contract or as directed by the City’s Fleet and Facilities Manager, or designee, who shall serve as the contract manager (“CM”). The Service Provider shall submit to the CM for approval, within fourteen (14) days before the Contract starts, materials and supplies to be used in conjunction with the Contract. The City reserves the right to approve or reject the use of any materials and supplies. All restrooms within current facilities shall have automatic air fresheners supplied to the City for installation by City staff seven (7) days prior to the start of Contract. All City restrooms (with the exception of the Railroad Plaza and Preserve restrooms) and wet areas shall have Tork Brand hand roll paper towel dispensers and Tork Xpress Countertop Towel 302030 placed in each restroom. The City shall have the option of adding up to ten (10) additional Tork Brand hand roll and Xpress Counter Towel paper towel dispensers and air fresheners upon request during the term of the Contract at no additional charge. Maintenance and repair will be the responsibility of the Service Provider to maintain. ESTIMATING SUPPLIES: It is the Service Provider’s responsibility to determine the amount of materials and supplies necessary to perform the work to the standards specified in this RFP. Service Providers shall be responsible for calculating usage levels based on the number of restrooms, occupants, conference rooms, break rooms, various types of floor surfaces, seasonal impacts, pilferage, etc. To allow potential Service Providers to familiarize themselves with the cleanable areas, no more than two (2) representatives of each potential Service Provider shall participate in a tour of the cleanable areas as part of the Mandatory Pre-Bid Tour. QUALIFICATIONS: The Service Provider shall furnish fully trained and qualified personnel to accomplish all work required. All custodians providing services under this contract must have at least (3) years of prior experience as a custodian. Assigned staff shall be United States citizens or legal resident aliens with valid work permits. The Service Provider selected shall be bonded and insured, with at least 5 years Custodial experience. BACKGROUND: The Service Provider shall only provide employees who have undergone and received favorable background investigation results. The Service Provider shall provide a copy of their policy for background checks within the Proposal; Section 6: Supporting Information/References. Prior to commencement of the Contract, the successful Service Provider shall also submit a signed letter from their Human Resources department listing all names of staff that will be working at City facilities and certify that they have passed Service Provider’s standard background checks. New or replacement employee’s must meet the same requirements prior to working at City facilities. Service Provider shall not assign employees to City properties who have been convicted of a felony. STANDARDS OF CONDUCT: The Service Provider shall be responsible for maintaining satisfactory standards of employee competency, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to employees as necessary. All employees, representatives, and officials of the Service Provider shall be expected to maintain favorable relations with the public and City officials and employees by practicing courtesy in all contacts. Any display of offensive, discourteous, or rude behavior toward City officials, employees or members of the public, by the Service Provider or any of their employees or representatives, 15 maybe be cause for contract termination. This also includes the use of cell phones and personal music devices while in City facilities. SAFETY: The Service Provider shall ensure that all contract activities are conducted in a safe manner and all Service Provider employees performing under this contract are knowledgeable of California Occupational Health & Safety Administration (CALOSHA) Safety practices. The Service Provider shall notify the CM immediately and provide written reports of any accidents involving personal injury or property damage within 48 hours following an incident. The Service Provider shall cooperate with the City of Elk Grove staff regarding safety issues, problems or concerns within the scope of this contract. The Service Provider shall comply with OSHA Enforcement Procedures for Occupational Exposure to Blood borne Pathogens Standard 29 CFR 1910.1030. The Service Provider shall furnish to the City within the first fifteen (15) calendar days of the contract an Exposure Control Plan. The Service Provider shall provide to the City electronic copies of Material Safety Data Sheets (MSDS) for all chemicals stored in custodial closets and a copy of the Hazard Communication Program indicating the name(s) of the person(s) to contact. MSDS shall be prepared by awarded Service Provider in a binder for each facility. One to be kept in the custodial supply closet in each City facility and the other provided to the City for staff reference. Service Provider is required to notify City of any product changes necessitating MSDS updates. EPA REGULATIONS: It is the sole responsibility of the Service Provider to comply with any and all Environmental Protection Agency (EPA) regulations. (For example: Proper labeling, storage and or disposal of any products used by awarded Service Provider.) Should the EPA have any additional requirements, it is the sole responsibility of the Service Provider to insure compliance. Should the CM determine noncompliance, the CM or designee retains the right to take any and all actions deemed necessary to comply with EPA regulations. The Service Provider is responsible to ensure compliance with any and all guidelines outlined by the Center for Disease Control (CDC) for the overall protection of public health. APPEARANCE: Service Provider employees shall display a well-groomed and neat appearance. Custodians shall wear a standard uniform that clearly distinguishes them as contract custodial workers, including a badge and name plate. Custodian’s name embroidered on uniform shirt shall be an acceptable form of identification. UNIFORMS: The Service Provider shall provide uniforms and equipment to fulfill the terms of this contract. The City shall be the sole judge of the adequacy of the uniforms and equipment provided by the Service Provider. The Service Provider shall provide and assure that all custodians’ uniforms and equipment are standardized, neat, clean, and identical when they are on duty. Each employee of the Service Provider is required to wear Service Provider issued uniform shirts. Shirts shall be tucked in at all times. Smocks are allowed. All costs associated in providing uniforms shirts to Service Provider’s employees is the sole responsibility of the Service Provider. Service Providers shall submit a photograph of current custodian’s uniforms in the RFP Response, Section 3.6 Supportive Information/References. IDENTIFICATION: The Service Provider shall be responsible for furnishing all employees with a laminated picture identification card. The identification card shall contain a photo of the employee, the Service Provider’s name, employee’s name, and position title. All staff working in City properties shall wear standard badges, company insignia, name tags, and personnel photo identification at all times while on duty at the City. INTOXICANTS: Custodians may not use alcohol or unauthorized controlled substances (drugs) while on duty, and, if found to be under the influence may result in barring of any individual from City facilities and criminal action. CALIFORNIA LABOR CODE SECTION 1061 REQUIREMENTS: Service Providers shall comply with all provisions of California Labor Code Sections 1060-1065. A 16 successor Service Provider or successor subcontractor shall retain, for a 60-day transition employment period, employees who have been employed by the terminated Service Provider or its subcontractors, if any, for the preceding four months or longer at the site or sites covered by the successor service contract unless the successor Service Provider or successor subcontractor has reasonable and substantiated cause not to hire a particular employee based on that employee's performance or conduct while working under the terminated contract (Please reference California Labor Code Sections 1060-1065). Furthermore, upon termination of a Contract awarded under this RFP, the terminated contractor shall, within three working days after receiving that notification, provide to the successor contractor identified by the City, the name, date of hire, and job classification of each employee employed at the site or sites covered by the terminated service contract at the time of the contract termination. REMOVAL: The Service Provider shall be required to immediately remove any employees from the work site(s), should it be determined that the employee(s): • has been disqualified for either suitability or security reasons. • is found to be unfit for performing assigned duties. • is not in compliance with recognized standards of conduct. The Service Provider shall immediately replace such employee(s) to maintain continuity of services at no additional cost to the City. GENERAL REQUIREMENTS OF DUTY: The Service Provider shall assume full responsibility and accountability to the City for City facilities and take adequate precautions to prevent fire hazards, odors, chemical spills, and vermin. The Service Provider shall keep work areas neat and clean. The Service Provider shall be responsible for any repairs caused by negligence or abuse of facilities on the Service Provider’s part, or on the part of the Service Provider’s employees, including sub-contractor employees. Service Provider occupied facilities are subject to fire and safety inspections by the City. Any fire or safety hazards produced by Service Provider action or inaction shall be corrected by the Service Provider, at no cost to the City within one hour of verbal notification. DAY PORTER: 8380 Laguna Palms Way Suite 100 and portions of the 8400 Laguna Palms Way require a “Day Porter.” This is one individual that shall be on-site during the week (refer to Attachment H: DAILY WORK SCHEDULE for exact days of the week and building locations). This person shall be responsible for keeping the restrooms and break rooms clean and stocked with product along with meeting the Cleaning Scope. They shall also be called upon to respond to cleaning needs. Price your bid accordingly to include this custodial position. KEY CONTROLS AND SECURITY: The City shall furnish access to all areas of facilities where Service Provider is to perform work as required by this RFP in accordance with the Security Access policy of the City, as attached to the Contract (Attachment C: Exhibit F:SECURITY ACCESS POLICY). This policy requires all of the successful Service Provider’s employees working under this contract to undergo a Live Scan, and clear, a background check with the Elk Grove Police Department. The City and the CM reserve the right to have any Service Provider’s employee removed from the premises for any reason. Said reason does not have to be disclosed to the Service Provider. Keys and/or access key cards must be kept secured, only provided to authorized personnel, and immediately reported to the City if lost or stolen, in accordance with the contract. Keys and access cards to these facilities shall be provided to the successful Service Provider. Any keys and access cards are and shall remain the property of the City. Duplication of keys is prohibited. Should the Service Provider lose any keys or access cards, said Service Provider shall pay to have the locks changed, systems rekeyed or access cards terminated and reimburse the City for all costs associated with such action. The successful Service Provider is responsible for providing to the CM a current list of employees. It is the responsibility of the Service Provider to notify the CM of changes to the employee listing. USE OF CITY PROPERTY/EQUIPMENT: 17 Contract employees are prohibited from use of City property/equipment such as computers, copy machines, TVs, video machines, radios, etc., unless use of such equipment is required as a job function. Any exceptions must be in writing and authorized by the CM. The Service Provider’s employees are instructed not to use electrical wall outlets where computers and other sensitive equipment are plugged in. GENERAL REQUIREMENTS: The premises shall be maintained in a clean and sanitary condition for public and employee use per the specified instructions herein. Compliance with the performance of the work to meet these specifications is the sole responsibility of the Service Provider and shall be assured by the systematic weekly inspection of the premises by a competent employee of the Service Provider. Services shall be provided in all areas of the premises except those areas specifically excluded by the contract. When performing any services, it is the Service Provider’s responsibility to ensure due diligence is practiced to ensure a complete and thorough job. The Service Provider is to provide all the necessary equipment, products and training as required ensuring compliance with the contract. Any damage to the premises observed by the Service Provider should be reported to the CM immediately. Any damage done by the Service Provider shall be reported to the CM and arrangements made to either repair or replace said property, at the option of the CM. RECYCLING: Participation in the City’s Employee Recycling Program is required of the Service Provider. Mixed recycling containers are located desk side, in break rooms and wet areas throughout City facilities. The Service Provider shall be required to empty the collection containers and deposit into approved collection bins. The Service Provider shall notify CM if City staff is found to be depositing trash into recycling containers or inordinate amounts of recyclables into trash. City shall also have designated areas within the buildings for flattened cardboard. Service Provider shall check these during each shift and deposit into approved collection bin. SB 1383 30% POST CONSUMER RECYCLE PAPER: On January 1, 2022, SB 1383 required all California jurisdictions to purchase recycled content paper products that are recyclable. This includes all toilet paper, paper towels and toilet seat covers shall consist of at least 30% post-consumer paper (when available). Annually, awarded contractor shall provide City proof of the products purchased contained 30% post-consumer paper on the anniversary of contract award. Records must include copy of quantities purchased, date purchased and amount of recycled content. This includes products that contained no post-consumer paper. Substitutions for providing less than 30% recycled content shall be presented to CM in written form for variance approval. QUALITY CONTROL: A supervisor shall be provided as a single point of contact for City staff to handle all comments and complaints. The responsible person shall have a cell phone and e-mail accessible to City and be in control of all quality assurance. The supervisor must respond to all contracts by City within 2 hours. A schedule of inspections shall be furnished by the Service Provider within 10 days after the Notice to Proceed is issued for approval by the CM. The Service Provider’s supervisor shall perform bi-monthly, systematic inspections of the premises covered by the Contract to ensure that the services specified herein are accomplished in a quality manner at all times. A monthly inspection of all inventories shall be included as well. An inspection form provided by the City shall be used (See Attachment I: BUILDING INSPECTION FORM). Inspections by the CM or other authorized staff of the City may be conducted at any time. A joint inspection by the Service Provider and the CM shall be conducted on a routine basis. Any and all deficiencies must be corrected within one business day of notification. The CM must be notified in written form when these deficiencies are corrected. Additional inspections may be required to maintain quality. STAFFING AND SHIFT MANAGEMENT: The Service Provider shall provide shifts as required to complete all the work as described in SECTION 6, CLEANING SCOPE FOR CITY FACILITIES of the RFP. The shift hours shall be identified by the City (See Attachment G: DAILY WORK SCHEDULE), covering shifts as needed. The Service Provider shall notify 18 the CM as to which employee on each shift has been so designated. The Service Provider shall have personnel available during the specified hours. The Cleaning Schedule and number of custodians that will be assigned per shift and location during the term of the contract shall be submitted within the Work Plan; Section 3.6 Supportive Information/References. Shift Length Service Provider employees shall have a minimum of 8 hours off duty between work shifts, except in emergency situations. In the case of such emergency, the CM shall be notified. The intent of this request is for worker safety and to assure the City of an alert and capable service. A 10-15 minute overlap of shifts is appropriate for information exchange. TIME OF SERVICE: Services shall be provided between the designated hours of the Cleaning Schedule unless otherwise noted. Services not performed shall be performed the following workday unless other arrangements are made in advance with the CM. EMERGENCY AND SPECIAL SERVICE: The Service Provider shall respond to requests by the CM for emergency or special services as quickly as possible, but no later than one hour after receiving City’s request. Payment for any emergency or special services should be invoiced at the specified rate as outlined in the “Request for Proposal.” Emergency or special services are considered those services not expressly or impliedly included as part of the scheduled routine and contracted services. Emergency Call Out: The Service Provider shall provide emergency call out personnel on a 24 hour, 7 day a week basis. Up-to-date emergency phone numbers shall be supplied to the Projects/Contracts Coordinator. FACILITY DIMENSIONS AND OCCUPIED AREAS: Cleaning services shall be provided for entire building area whether occupied or unoccupied. As City employees are added, removed, and/or buildings are reconfigured, the cost for custodial services shall remain the same for the term of the Contract. SUSTAINABLE CLEANING REQUIREMENTS: The City plans to convert existing buildings for LEED Existing Building certification. Additional new LEED Certified buildings shall be added to this Contract during the contract term. During the term of the Contract the Service Provider shall practice a low impact environmental cleaning policy in accordance with USGBC LEED recommendations. Exercising custodial processes, materials and equipment within LEED guidelines, the City shall reduce exposure of building occupants and maintenance personnel to potentially hazardous chemical, biological, and particle contaminants, which adversely impact air quality, health, building finishes, building systems, and the environment. Service Provider shall prepare specific documentation for each maintained facility listing sustainable cleaning processes and detail qualified environmentally friendly materials, machines, methods and chemicals that are being used. Include documentation requested below with the response to this RFP. Assemble documents in one binder. If systems pertaining to cleaning, chemical mixing, and storage change, custodial provider shall inform the City in writing within 7 days. Additional requirements listed as follows: • Employ sustainable cleaning processes. • Use of sustainable Green Seal approved cleaning products. • Paper products must meet SB 1383 30% post recycled content • Use of chemical concentrates and appropriate dilution systems. • Proper training of maintenance personnel in the hazards, use, maintenance and disposal of cleaning chemicals, dispensing equipment and packaging. 19 • Use of hand soaps that do not contain antimicrobial agents (other than as a preservative system), except where required by health codes and other regulations (i.e., food service and health care requirements). • Use of cleaning equipment that reduces impacts on indoor air quality. • Provide a copy of the low environmental impact cleaning policy adopted by your organization. • Provide documentation that this policy has been followed over the performance period. • Provide documentation/specifications on the chemical and cleaner dispensing and dilution equipment used. • Provide documentation identifying the date and activities associated with floor maintenance. Update binder as the work happens. • Provide documentation of cleaning worker training. • Provide a record of the custodial equipment used in the building and a log of the maintenance of each piece of equipment over the performance period. Include vendor specifications for each type of equipment in use. • Vacuum cleaners meet the requirements of the Carpet & Rug Institute “Green Label” Testing Program – Vacuum Cleaner Criteria and are capable of capturing 96% of particulates 0.3 microns in size and operate with a sound level less than 70dBA. • Hot water extraction equipment for deep cleaning carpets is capable of removing sufficient moisture such that carpets can dry in less than 24 hours. • Steam cleaning in Call Center. Hot water extraction shall not be used due to flooring type and elevation. • Powered maintenance equipment including floor buffers, burnishers and automatic scrubbers is equipped with vacuums, guards and/or other devices for capturing fine particulates, and shall operate with a sound level less than 70dBA. • Propane-powered floor equipment has high-efficiency, low emissions engines. • Automated scrubbing machines are equipped with variable-speed feed pumps to optimize the use of cleaning fluids. • Battery-powered equipment is equipped with environmentally preferable gel batteries. • Where appropriate, active microfiber technology is used to reduce cleaning chemical consumption and prolong life of disposable scrubbing pads. • Powered equipment is ergonomically designed to minimize vibration, noise and user fatigue. • Equipment rubber bumpers to reduce potential damage to building surfaces. • A log shall be kept for all powered housekeeping equipment to document the date of the equipment purchase and all repair and maintenance activities and include vendor cut sheets for each type of equipment in use in the logbook. Custodial Closets: The Service Provider shall not make any modifications or alterations to City facilities without permission from the CM. The City shall provide normal maintenance and repair. Cleanliness in the areas used by Service Provider employees shall be the responsibility of the Service Provider. Each Custodial Closet shall be stocked with a mop, mop bucket, cleaning supplies, paper and soap supplies for the building in which the closet is located. (See next page for CLEANING SCOPE DEFINITIONS) 20 5. Cleaning Scope Definitions: Standard Definitions: As used throughout this RFP, the following terms shall have the meaning set forth below: Term Definition ANNUALLY Once a year. AS APPLICABLE Performance of a service as deemed necessary in order to maintain appearance. AS NEEDED Where the term “AS NEEDED” is used herein, the decision as to the extent of service provided is left to the judgment of the person performing the task or as directed by supervision. BIMONTHLY Once every two (2) weeks. CALL CENTER 800 sq. ft. room attached to 8400 Building. CLEAN The removal of all foreign dirt or soils from any surface by means, rag or other cleaning utensil and the appropriate cleaning and disinfecting agent. CONTRACT Contract Manager “CM”. The person(s) whom the City MANAGER designates in writing by name and/or position title to conduct day to day liaison between the Service Provider and the City on technical matters pertinent to this contract. The Contract Manager (CM) is also responsible for overall direction of the technical performance under this contract. The CM shall evaluate the Service Provider’s performance in accordance with these specifications and shall act as the liaison between the City and Service Provider on matters pertaining to this contract. COPY STATION Any location that a copy machine resides. The flooring could have carpet, ceramic tile or vinyl flooring CUSTODIAL SUPERVISOR A person designated by the Service Provider to meet with the CM to discuss problem areas. The Custodial Supervisor shall have full authority to act for the SERVICE PROVIDER on all contractual matters relating to daily operation of the contract. CUSTODIAN “Custodians” within context of this document represent all Custodians, Working Foreperson, Day Porter and Waxier/Floor Specialists. DAILY The cleaning of identified building or facility each scheduled working day. DISINFECT To free from infection especially by destroying harmful microorganisms. DRY CLEAN To remove soils by means of appropriate chemical solvents and pre- approved methods. DUST MOP The removal of loose dirt and debris from non-carpeted floor surfaces by means of dry or oiled dust mops. FUEL ISLAND Located at Fleet Facility 10190 Iron Rock Way MACHINE SCRUB The cleaning and refinishing of floor surface by specialized power cleaning equipment. 21 MONTHLY Once a month POLISH The refurbishing of special surface finishes, such as metal, woods, etc., by the rubbing of the surface with the appropriate approved utensil and chemical agent to produce a high degree of luster and surface protection. QUARTERLY Once every three months. RECYCLING The collection of office paper, magazines, aluminum cans, cardboard, plastic and glass bottles as a means of diverting these items from the City’s waste stream. REPLENISH The placement of consumable supplies in appropriate dispensers. SANITIZE The application of an appropriate approved germicidal cleaning agent either as an integral step in the cleaning process or as a post application after cleaning. SHAMPOO The restorative cleaning of carpet or upholstery including the application of protective treatment by means of dry or wet chemicals and approved techniques. Refer to expanded definition at carpet and hard floor maintenance supplemental proposal. SIMI-ANNUALLY Once every six (6) months. SPRAY BUFF The spraying of a light coating of finish on a floor surface while agitating with a buffing machine with appropriate pads to provide a luster finish. SPOT A spot is a foreign substance on the surface of the carpet fibers and can be removed by approved chemical or mechanical action. SPOT REMOVAL The removal of any foreign substance from small areas of carpeted floor surfaces, as needed, by means of approved carpet cleaning methods and cleaning products. Spot cleaning is to be performed in all areas of the facility on a daily basis. UPHOLSTERY The removal of stains and soiled spots on upholstered furniture by means of the appropriate approved method and cleaning agents. OTHER SURFACES The removal of soil from walls, switch plates, glass, door jams, doors, etc. by means of sponge and mild cleaning agents. SWEEP The removal of loose dirt and debris from masonry, composition, tile or other carpeted floor surfaces by means of brooms or vacuuming. TOP SCRUB The removal of top layer of finish and application of a new finish to any surface. TRASH The removal of all discarded materials in wastebaskets and/or other trash receptacles from all areas of the building and depositing in approved trash receptacles outside the building. This includes any and all containers marked “trash”. VACUUM The removal of loose dirt, liquid, and debris from floors or other surfaces by means of vacuum cleaner and appropriate attachments. WEEKLY Once a week. WASH The cleaning of an item by dipping, scrubbing, and rinsing in water with 22 appropriate chemical agents added. WET AREA Restroom, Break room and/or Sink Station. WET MOP The removal of adhered dirt or other material from masonry, composition, tile, or other non-carpeted floor surfaces by means of sponge or string mops using mild cleaning agents dissolved in water. NOTES: 1. Interior doors must remain as found. Locked/unlocked/open or closed. 2. Lights: Most are activated by motion sensors and switches should not be touched. Lights may be used but shall be returned to settings listed inside switch box when done. 3. Report lights out or other problems to designated CM. 4. Custodial Service Provider shall translate cleaning scope to native language of assigned custodian. Custodial supervisor shall walk the job with custodian and ensure that they are aware of the specific scope required of each building. Translated list shall be posted in the Custodial closet of each facility. Custodial supervisor shall have back-up staff member trained for each site. In the event of absence, custodial supervisor or trained back-up shall perform custodial responsibilities. 5. Trash and recycling containers shall not be overfilled or garbage service will not take it away. Bag any excess and place beside container. Notify City CM of problem. 6. Exterior trash enclosures shall be closed and latched shut at end of shift. 7. Vacuuming, spot cleaning, mopping, scrubbing and waxing shall take place after 5:30 pm or after the close of business. Shampooing of carpets shall be scheduled with the CM for weekend service. 8. Awarded contractor supervisor’s and custodial cleaning staff assigned to City facilities will attend a pre-award job walk and orientation meeting. Service Provider shall not receive compensation for this pre-award meeting and Service Provider shall not charge City. Mat Services: 1. The Service Provider shall have complete responsibility for providing all labor and materials for delivery, placement, removal, pick-up and cleaning services of all floor mats at all City facilities. A full description of the floor mats is attached hereto as Attachment H. Pricing for Mat Service shall be included in the monthly custodial services and shall include any environmental charges. The City shall not be responsible for rolling up mats in preparation of pickup. The Service Provider shall have complete responsibility for properly cleaning and maintaining mats to the level desired by the City. Tears, rips, stains, frays or other unsightly characteristics will not be acceptable. If mats become worn they shall be replaced by Service Provider with new or like new mats at no cost to the City. 2. Quantity and frequency of service shall vary by facility location and placement. Frequency shall be either be bi-monthly or when directed. Please see the (Attachment H: Mat Service Frequency and Location.) 3. Colors: The City shall choose from standard colors. The Service Provider shall have a variety of colors to choose from including navy, brown, tan and black. All weather exterior mats (Scraper) will also be provided 4. Sizes shall range from 3x4, 3x5, 3x10, 4x6, at City’s sole option. 23 5. Mats are to be new upon implementation of the Contract. 6. Profile for mats- Standard black rubber border, commercial grade, indoor/outdoor slip & stain resistant, antistatic, non-flammable, non-woven, nitrile base backing, no pattern or logo. 7. The City reserves the right to add ten (10) additional mats during the term of the contract. (Price Accordingly). 8. Mat Service shall be in place at the beginning of the contract. Holiday Schedule: The City will not require custodial services for full-day holidays. The following is the list of holiday’s observed by the City: New Years Martin Luther King’s Birthday Washington’s Birthday Memorial Day Independence Day Labor Day Veterans Day Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day New Year’s Eve *Observance dates, and whether the holiday is observed, may change each year depending on the day of the week the holiday falls on. The City’s holiday scheduled shall be provided at the beginning of the contract and annually each year in November. The City reserves the right to request Day Porter Services on any holiday at no additional charge. (See next page for CLEANING SCOPE FOR CITY FACILITIES) 24 6. Cleaning Scope for City Facilities: A. City Hall 8401 - Laguna Palms Way 45,000 sq. ft. Two Story 4 Public and 2 Employee Restrooms and Showers Approximately 154 Full Time Employees Cleaning: Monday thru Friday Areas required for cleaning and flooring material types are as follows: Vinyl Flooring: Main Copy Areas 1st and 2nd Floor and Rear Stairwell Ceramic Tile: Lobby, Development Services, Restrooms, Restroom Hallways and Custodial Closets Carpet Tiles: Office Areas, Conference Rooms, Main Stairwell and Hallways Services required for this facility as listed below, with the frequency as noted: Note: The 8401 Building is scheduled for remodeling during the term of the contract which will require the cleaning requirements to be amended. Daily 1. Spot clean/vacuum all flooring and mats. 2. All hard surfaced floor areas shall be checked and appear clean. No visible spills, dust or garbage on the floor. Stairwells should be checked / cleaned as well. Sweep/mop when visibly needed. 3. Clean all conference rooms, office door handles, door facings, push bars and push plates. 4. Clean all elevator call button plates, doors and tracks. 5. Clean Building, Planning and Cashier counter tops. 6. Clean and polish all elevator entrance door thresholds. 7. Clean City Hall balcony, staircase glass and handrails. 8. Clean and polish drinking fountains on 1st and 2nd floors. 9. Clean entry door metal trim, glass, sidelights, Clerk’s Counter Glass, Cashier’s Counter Glass, Main Reception Glass and other interior glass (other than exterior windows) as needed. No fingerprints shall be visible at the start of each Business Day. 10. Clean lobby tables and waiting area chairs. 11. Conference rooms: Clean all tables, television remotes and chair arm rests. All chairs shall be repositioned under the table. 12. Push tenant employees’ chairs up into desks and return wastebaskets to the proper position (e.g., returned to the same position). 13. Break Room and Wet Arears: Clean all sinks, faucet handles, soap/paper towel dispensers, counters (this includes face of cabinets), table surfaces, vending machines and coffee stations where applicable. All chairs in Break Room shall be positioned under tables. 14. Refrigerators: Clean exterior, doors and handles. 15. Microwaves: Clean exterior and interior. 16. Empty all waste receptacles. Plastic liners to be replaced on an as-needed basis, but not less than once per week. Clean inside and exterior of receptacle as needed. 17. Recycling: Transfer contents of recycling containers to appropriate master recycling receptacle. Clean inside and exterior of receptacle as needed. Cardboard designated for recycling shall be taken out for appropriate recycling as well. 18. Empty all organic receptacles to appropriate master receptacle. For all organic waste receptacles, empty and replace liner daily with 100% compostable bag. Clean inside and exterior of receptacles as needed. Dispose of organic waste, recycling waste, and trash waste in the outside commercial corresponding waste dumpsters. 19. Breakrooms: Sweep and spot clean. 20. Scrub shower floors with germicidal solution. No mold or soap scum shall be present on floors, walls or ceiling. 21. Restroom: Clean with a detergent/disinfectant and polish all sinks, faucet, counters, toilets and urinals including toilet hinges, handles beginning with seats (both sides) and working 25 down. Use acid bowl cleaner in the interior of the toilets and urinals, making sure to clean the inner lip of closet and urinal. No streaks, stain spills, mineral deposits or soap residue shall be present at the start of the next business day. 22. Restroom: Clean all ledges, toilet stalls and doors and door pulls, partitions, and walls to remove fingerprints, streaks, smudges and foreign matter from all painted surfaces. 23. Restroom: Sweep and wet mop with a germicide on all floor areas. Rinse with clear water and dry buff to eliminate mop streaks. No streaks, stain, spills, mineral deposits or soap residue shall be present at the start of the business day. 24. Restroom: Check and refill all toilet tissue, toilet seat covers, paper towel dispensers, soap dispensers and air fresheners. 25. Restroom: Empty sanitary napkin disposal receptacles. Paper liners are to fit feminine protection dispensers in such a manner as to not overhang the top. 26. Restroom: Report all mechanical deficiencies, dripping faucets, and other problems to the CM. 27. All exterior entrances: Sweep and check area and remove all litter, debris, etc. 28. Custodial closets: Clean and arrange all equipment each night. Empty vacuum cleaner bags, check belts, sweep and mop floor. Weekly 1. Vacuum clean all carpeted areas. 2. Edge-vacuum all common area carpets. 3. Clean all entry thresholds removing all visible soil. 4. City Hall staircase glass and handrail shall be cleaned. 5. Sweep and mop 1st floor break room. 6. Spot clean all doors, door frames, walls and light switches to remove other markings. 7. Lift and clean under all mats. 8. Dust all mullions and sills and other surfaces up to 84” high. 9. Restroom: Remove scale from all fixtures without damaging finish. 10. Restroom: Clean all baseboards with germicidal detergent. 11. Dust all low and high reach areas, including, but not limited to, structural ledges, mirror tops, partition tops and edges. Dust all ceiling air supply and exhaust diffusers and grilles. 12. Dust all windowsills, door louvers, wood paneling, molding, structural and furniture ledges, and chair rungs. 13. Dust all picture frames, charts and similar hangings which are not dusted during regular nightly cleaning. Also, check/clean behind open doors and accessible spaces adjacent to printers and copiers. 14. Stairwells: East Stair well: Rubber floors shall be swept cleaned and damped mop after 5:30 pm. Main Stairwell: Carpet shall be vacuumed, and rear stairwell mopped. Monthly 1. Clean/polish kick plates on doors. 2. Vacuum and clean the legs and backs of all conference room chairs. 3. Empty paper shredders or as needed. Quarterly 1. Machine scrub and disinfect all ceramic tile floors including rest rooms. 2. Restroom: high dust lights, walls, and grilles. 3. High dust all horizontal and vertical surfaces not reached in night cleaning, such as pipes, light fixtures, door frames, etc. Spider webs should not be evident. 4. Clean interior windows to a height of ten feet from floor. 5. Dust all window blinds. 6. Strip, machine scrub, and reseal all vinyl composite flooring. Finished surface should provide level of appearance equivalent to a completely refinished floor. Wall base to be free of mop splash stains. This includes all Wet and Vinyl Floor Copy Areas. 7. Clean all interior doors on both sides. 8. Change out waterless urinal cartridges and screens or as needed. 9. Replace air freshener cartridges. 26 Semi-Annually 1. Move all plastic carpet protectors and thoroughly vacuum under and around all desks and furniture. 2. Dust all ceiling air-conditioning, louvers and grilles not reached in nightly cleaning. 3. Wash all exterior windows. Annually 1. Shampoo all carpeted areas of building. 2. Mop and apply Floor Restoring Polish to LVT flooring. 3. Wash all interior windows. B. Administration, Council Chambers and Police Service Center - 8400 Laguna Palms 26,000 sq. ft. Single Story 2 Public and 4 Employee Restrooms and Showers Approximately 68 Full Time Employees Cleaning – Monday thru Friday with Day Porter Service including Day Porter Service in 24/7 Operations Area on Saturday and Sunday’s Areas required for cleaning and flooring material types are as follows: Vinyl Flooring: Main Copy Area Ceramic Tile: Lobby and Restrooms Carpet Tiles: Office Areas, Conference Rooms and Hallways Note: The 8400 Building is scheduled for remodeling during the term of the contract which will require the cleaning requirements to be amended. Services for this facility as listed below, with the frequency as noted: Daily 1. Spot clean/vacuum all flooring and mats. 2. All hard surfaced floor areas shall be checked and appear clean. No visible spills, dust or garbage on the floor. Sweep/mop when visibly needed. 3. Clean all conference room and office door handles, door facings, push bars and push plates. 4. Spot clean walls, baseboards and directories. 5. Clean and polish drinking fountains. 6. Clean entry door metal trim, glass, sidelights, Service Center Reception glass (both sides) and other interior glass (other than exterior windows) as needed. No fingerprints shall be visible at the start of the Business Day. 7. Clean lobby counter-top and waiting chairs including kids play area. 8. Conference rooms: Clean all tables, television remotes and chair arm rests. All chairs shall be repositioned under the table. 9. Push tenant employees’ chairs up into desks and return wastebaskets to the proper position (e.g., returned to the same position) if the office door is open. 10. Break Room and Wet Arears: Clean all sinks, faucet handles, soap/paper towel dispensers, counters (this includes face of cabinets), table surfaces, vending machines and coffee stations where applicable. All chairs in Break Room shall be positioned under tables. 11. Refrigerators: Clean exterior, doors and handles. 12. Microwaves: Clean exterior and interior. 13. Empty all waste receptacles. Plastic liners to be replaced on an as-needed basis, but not less than once per week. Clean inside and exterior of receptacle as needed. 14. Recycling: Transfer contents of recycling containers to appropriate master recycling receptacle. Clean inside and exterior of receptacle as needed. Cardboard designated for recycling shall be taken out for appropriate recycling as well. 27 15. Empty all organic receptacles to appropriate master receptacle. For all organic waste receptacles, empty and replace liner daily with 100% compostable bag. Clean inside and exterior of receptacles as needed. Dispose of organic waste, recycling waste, and trash waste in the outside commercial corresponding waste dumpsters. 16. Breakroom: Sweep and spot clean. 17. Scrub shower floors with germicidal solution. No mold or soap scum shall be present on floors, walls or ceiling. 18. Restroom: Clean with a detergent/disinfectant and polish all sinks, faucet, counters, toilets and urinals including toilet hinges, handles beginning with seats (both sides) and working down. Use acid bowl cleaner in the interior of the toilets and urinals, making sure to clean the inner lip of closet and urinal. No streaks, stain spills, mineral deposits or soap residue shall be present at the start of the next business day. 19. Restroom: Clean all ledges, toilet stalls and doors and door pulls, partitions, and walls to remove fingerprints, streaks, smudges and foreign matter from all painted surfaces. 20. Restroom: Sweep and wet mop with a germicide on all floor areas. Rinse with clear water and dry buff to eliminate mop streaks. No streaks, stain, spills, mineral deposits or soap residue shall be present at the start of the business day. 21. Restroom: Check and refill all toilet tissue, toilet seat covers, paper towel dispensers, soap dispensers and air fresheners. 22. Restroom: Empty sanitary napkin disposal receptacles. Paper liners are to fit feminine protection dispensers in such a manner as to not overhang the top. 23. Restroom: Report all mechanical deficiencies, dripping faucets, and other problems to the CM. 24. All exterior entrances: Sweep and check area and remove all litter, debris, etc. 25. Custodial closets: Clean and arrange all equipment each night. Empty vacuum cleaner bags, check belts, sweep and mop floor. Weekly 1. Vacuum clean all carpeted areas. 2. Edge-vacuum all common area carpets. 3. Clean all entry thresholds removing all visible soil. 4. Sweep and mop break room. 5. Spot clean all doors, door frames and light switches to remove other markings. 6. Lift and clean under all mats. 7. Dust all mullions and sills and other surfaces up to 84” high. 8. Restroom: Remove scale from all fixtures without damaging finish. 9. Restroom: Clean all baseboards with germicidal detergent. 10. Dust all low and high reach areas, including, but not limited to, structural ledges, mirror tops, partition tops and edges. Dust all ceiling air supply and exhaust diffusers and grilles. 11. Dust all windowsills, door louvers, wood paneling, molding, structural and furniture ledges, and chair rungs. 12. Dust all picture frames, charts and similar hangings which are not dusted during regular nightly cleaning. Also, check/clean behind open doors and accessible spaces adjacent to printers and copiers. 13. Council Chambers: Dust and clean Dias, Podium, worksurfaces and all seating for Council and staff. Monthly 1. Clean/polish kick plates on doors. Quarterly 1. Machine scrub, polish and disinfect all ceramic tile floors in rest rooms. 2. Restroom: high dust lights, walls, and grilles. 3. High dust all horizontal and vertical surfaces not reached in night cleaning, such as pipes, light fixtures, door frames, etc. Spider webs should not be evident. 4. Dust all window blinds. 5. Council Chambers: Polish wood and laminate on Council dais and administrative staff tables. 28 6. Council Chambers: Vacuum clean all audience chairs. 7. Strip, machine scrub, and reseal all vinyl composite flooring. Finished surface should provide level of appearance equivalent to a completely refinished floor. Wall base to be free of mop splash stains. This includes all Wet and Vinyl Floor Copy Areas. 8. Clean all interior doors on both sides. 9. Change out waterless urinal cartridges and screens or as needed. 10. Replace air freshener cartridges. Semi-Annually 1. Move all plastic carpet protectors and thoroughly vacuum under and around all desks and furniture. 2. Dust all ceiling air-conditioning, louvers and grilles not reached in nightly cleaning. 3. Wash all exterior windows. Annually 1. Shampoo all carpeted areas of building. 2. Mop and apply Floor Restoring Polish to LVT flooring. 3. Machine scrub and polish lobby tile entrance. 4. Clean all interior windows. C. Call Center - 8400 Laguna Palms Way 800 sq. ft. Single Story Approximately – 4 Full Time Employees Cleaning – Monday thru Friday and Day Porter Service Saturday and Sunday Areas required for cleaning and flooring material types are as follows: Carpet Tiles: Entire Center and Supervisor’s Office Supervisor’s Offices for this Facility shall also adhere to the following Cleaning Schedule Note: No Cleaning products are to be utilized within the Call Center. Call Center Staff shall be responsible for vacuuming and cleaning of all work surfaces as needed. Services for this facility as listed below, with the frequency as noted: Daily 1. Empty all waste receptacles. Plastic liners to be replaced on an as-needed basis, but not less than once per week. Clean inside and exterior of receptacle as needed. 2. Recycling: Transfer contents of recycling containers to appropriate master recycling receptacle. Clean inside and exterior of receptacle as needed. Quarterly 1. High dust all horizontal and vertical surfaces such as light fixtures, door frames, HVAC vents. Spider webs should not be evident. 2. Dust all window blinds and stills. 3. Clean all interior doors (both sides) Semi-Annually 1. Dry Clean Carpet (Note: Shampooing or wet cleaning carpet is not acceptable) 2. Clean all base boards, corners and handprints and marks on walls. 3. Wash all exterior and interior windows. D. Administration - 8380 Laguna Palms Way Suite 100 and 200 24,000 sq. ft. Single Story 6 Employee and 1 Private Restrooms 29 Approximately 53 Full Time Employees Cleaning – Monday thru Friday with Day Porter Service including Day Porter Service in 24/7 Operations Area of Suite 100 on Saturday and Sunday’s Areas required for cleaning and flooring material types are as follows: Vinyl Flooring: Restrooms, Breakrooms, Holding Area, DUI Testing Area/Restroom and Copy Area (Suite 200). Ceramic Tile: Public Restrooms and Custodial Closet (Suite 200) Carpet Tiles: Office Areas, Conference Rooms, Hallways and Copy Area (Suite 100) Note: The 8380 Building is scheduled for remodeling during the term of the contract which will require the cleaning requirements to be amended. Services for this facility as listed below, with the frequency as noted: Daily 1. Spot clean/vacuum all flooring and mats. 2. All hard surfaced floor areas shall be checked and appear clean. No visible spills, dust or garbage on the floor. Sweep/mop when visibly needed. 3. Clean all conference room and office door handles, door facings, push bas and push plates. 4. Spot clean walls, baseboards and directories. 5. Clean and polish drinking fountains. 6. Clean entry door metal trim, glass, sidelights, other interior glass (other than exterior windows) as needed. No fingerprints shall be visible at the start of the Business Day. 7. Conference rooms: Clean all tables, television remotes and chair arm rests. All chairs shall be repositioned under the table. 8. Push tenant employees’ chairs up into desks and return wastebaskets to the proper position (e.g., returned to the same position) if the office door is open. 9. Break Room and Wet Arears: Clean all sinks, faucet handles, soap/paper towel dispensers, counters (this includes face of cabinets), table surfaces, vending machines and coffee stations where applicable. All chairs in Break Room shall be positioned under tables. 10. Refrigerators: Clean exterior, doors and handles. 11. Microwaves: Clean exterior and interior. 12. Empty all waste receptacles. Plastic liners to be replaced on an as-needed basis, but not less than once per week. Clean inside and exterior of receptacle as needed. 13. Recycling: Transfer contents of recycling containers to appropriate master recycling receptacle. Clean inside and exterior of receptacle as needed. Cardboard designated for recycling shall be taken out for appropriate recycling as well. 14. Empty all organic receptacles to appropriate master receptacle. For all organic waste receptacles, empty and replace liner daily with 100% compostable bag. Clean inside and exterior of receptacles as needed. Dispose of organic waste, recycling waste, and trash waste in the outside commercial corresponding waste dumpsters. 15. Breakroom: Sweep and spot clean. 16. Conference room: Clean all tables, television remotes and chair arm rests. All chairs shall be repositioned under the table. 17. Scrub shower floors with germicidal solution. No mold or soap scum shall be present on floors, walls or ceiling. 18. Restroom: Clean with a detergent/disinfectant and polish all sinks, faucet, counters, toilets and urinals including toilet hinges, handles beginning with seats (both sides) and working down. Use acid bowl cleaner in the interior of the toilets and urinals, making sure to clean the inner lip of closet and urinal. No streaks, stain spills, mineral deposits or soap residue shall be present at the start of the next business day. 19. Restroom: Clean all ledges, toilet stalls and doors and door pulls, partitions, and walls to remove fingerprints, streaks, smudges and foreign matter from all painted surfaces. 20. Restroom: Sweep and wet mop with a germicide on all floor areas. Rinse with clear water and dry buff to eliminate mop streaks. No streaks, stain, spills, mineral deposits or soap residue shall be present at the start of the business day. 30 21. Restroom: Check and refill all toilet tissue, toilet seat covers, paper towel dispensers, soap dispensers and air fresheners. 22. Restroom: Empty sanitary napkin disposal receptacles. Paper liners are to fit feminine protection dispensers in such a manner as to not overhang the top. 23. Restroom: Report all mechanical deficiencies, dripping faucets, and other problems to the CM. 24. All exterior entrances: Sweep and check area and remove all litter, cigarette butts, etc. 25. Custodial closets: Clean and arrange all equipment each night. Empty vacuum cleaner bags, check belts, sweep and mop floor. Weekly 1. Vacuum clean all carpeted areas. 2. Edge-vacuum all common area carpets. 3. Clean all entry thresholds removing all visible soil. 4. Sweep and mop break room. 5. Spot clean all doors, door frames and light switches to remove other markings. 6. Lift and clean under all mats. 7. Dust all mullions and sills and other surfaces up to 84” high. 8. Restroom: Remove scale from all fixtures without damaging finish. 9. Restroom: Clean all baseboards with germicidal detergent. 10. Dust all low and high reach areas, including, but not limited to, structural ledges, mirror tops, partition tops and edges. Dust all ceiling air supply and exhaust diffusers and grilles. 11. Dust all windowsills, door louvers, wood paneling, molding, structural and furniture ledges, and chair rungs. 12. Dust all picture frames, charts and similar hangings which are not dusted during regular nightly cleaning. Also, check/clean behind open doors and accessible spaces adjacent to printers and copiers. Monthly 1. Clean/polish kick plates on doors. 2. Empty Shredder or as needed. Quarterly 1. Machine scrub, polish and disinfect all ceramic tile floors in rest rooms. 2. Restroom: high dust lights, walls, and grilles. 3. High dust all horizontal and vertical surfaces not reached in night cleaning, such as pipes, light fixtures, door frames, etc. Spider webs should not be evident. 4. Dust all window blinds. 5. Council Chambers: Polish wood and laminate on Council dais and administrative staff tables. 6. Council Chambers: Vacuum clean all audience chairs. 7. Strip, machine scrub, and reseal all vinyl composite flooring. Finished surface should provide level of appearance equivalent to a completely refinished floor. Wall base to be free of mop splash stains. This includes all Wet and Vinyl Floor Copy Areas. 8. Clean all interior doors on both sides. 9. Change out waterless urinal cartridges and screens or as needed. 10. Replace air freshener cartridges. Semi-Annually 1. Move all plastic carpet protectors and thoroughly vacuum under and around all desks and furniture. 2. Dust all ceiling air-conditioning, louvers and grilles not reached in nightly cleaning. 3. Shampoo Police Transcription room; Suite 100. 4. Wash all exterior windows. Annually 1. Shampoo all carpeted areas of building. 2. Mop and apply Floor Restoring Polish to LVT flooring. 31 3. Machine scrub and polish lobby tile entrance. 4. Wash all interior windows. E. Property and Evidence Storage and Crime Scene Investigators Offices – 9362 Studio Court 8,600 sq. ft. Single Story 2 Employee Restrooms and 1 Shower Approximately 10 Full Time Employees Cleaning – Monday thru Friday during Normal Business Hours Areas required for cleaning and flooring material types are as follows: Vinyl Flooring: Hallways and Breakroom Ceramic Tile: Restrooms Carpet Tiles: Office Areas and Conference Room Concrete: Storage and Intake Area Services for this facility as listed below, with the frequency as noted: Daily 1. Spot clean/vacuum all flooring and mats. 2. All hard surfaced floor areas shall be checked and appear clean. No visible spills, dust or garbage on the floor. Sweep/mop when visibly needed. 3. Clean all office door handles, door facings, push bars and push plates. 4. Spot clean walls and baseboards 5. Clean entry door metal trim, glass, sidelights, Service Center Reception glass (both sides) and other interior glass (other than exterior windows) as needed. No fingerprints shall be visible at the start of the Business Day. 6. Clean lobby counter-top and waiting area. 7. Conference room: Clean table, television remotes and chair arm rests. All chairs shall be repositioned under the table. 8. Push tenant employees’ chairs up into desks and return wastebaskets to the proper position (e.g., returned to the same position) if the office door is open. 9. Break Room and Wet Arears: Clean all sinks, faucet handles, soap/paper towel dispensers, counters (this includes face of cabinets), table surfaces, vending machines and coffee stations where applicable. All chairs in Break Room shall be positioned under tables. 10. Refrigerator: Clean exterior, doors and handles. 11. Microwave: Clean exterior and interior. 12. Empty all waste receptacles. Plastic liners to be replaced on an as-needed basis, but not less than once per week. Clean inside and exterior of receptacle as needed. 13. Recycling: Transfer contents of recycling containers to appropriate master recycling receptacle. Clean inside and exterior of receptacle as needed. Cardboard designated for recycling shall be taken out for appropriate recycling as well. 14. Empty all organic receptacles to appropriate master receptacle. For all organic waste receptacles, empty and replace liner daily with 100% compostable bag. Clean inside and exterior of receptacles as needed. Dispose of organic waste, recycling waste, and trash waste in the outside commercial corresponding waste dumpsters. 15. Breakroom: Sweep and spot clean. 16. Scrub shower floor with germicidal solution. No mold or soap scum shall be present on floors, walls or ceiling. 17. Restroom: Clean with a detergent/disinfectant and polish all sinks, faucet, counters, toilets and urinals including toilet hinges, handles beginning with seats (both sides) and working down. Use acid bowl cleaner in the interior of the toilets and urinals, making sure to clean the inner lip of closet and urinal. No streaks, stain spills, mineral deposits or soap residue shall be present at the start of the next business day. 18. Restroom: Clean all ledges, toilet stalls and doors and door pulls, partitions, and walls to remove fingerprints, streaks, smudges and foreign matter from all painted surfaces. 32 19. Restroom: Sweep and wet mop with a germicide on all floor areas. Rinse with clear water and dry buff to eliminate mop streaks. No streaks, stain, spills, mineral deposits or soap residue shall be present at the start of the business day. 20. Restroom: Check and refill all toilet tissue, toilet seat covers, paper towel dispensers, soap dispensers and air fresheners. 21. Restroom: Empty sanitary napkin disposal receptacles. Paper liners are to fit feminine protection dispensers in such a manner as to not overhang the top. 22. Restroom: Report all mechanical deficiencies, dripping faucets, and other problems to the CM. 23. All exterior entrances: Sweep and check area and remove all litter and debris, etc. 24. Custodial closets: Clean and arrange all equipment each night. Empty vacuum cleaner bags, check belts, sweep and mop floor. Weekly 1. Vacuum clean all carpeted areas. 2. Edge-vacuum all common area carpets. 3. Clean all entry thresholds removing all visible soil. 4. Sweep and mop break room. 5. Spot clean all doors, door frames and light switches to remove other markings. 6. Lift and clean under all mats. 7. Dust all mullions and sills and other surfaces up to 84” high. 8. Restroom: Remove scale from all fixtures without damaging finish. 9. Restroom: Clean all baseboards with germicidal detergent. 10. Dust all low and high reach areas, including, but not limited to, structural ledges, mirror tops, partition tops and edges. Dust all ceiling air supply and exhaust diffusers and grilles. 11. Dust all windowsills, door louvers, wood paneling, molding, structural and furniture ledges, and chair rungs. 12. Dust all picture frames, charts and similar hangings which are not dusted during regular nightly cleaning. Also, check/clean behind open doors and accessible spaces adjacent to printers and copiers. Monthly 1. Clean/polish kick plates on doors. Quarterly 1. Machine scrub, polish and disinfect all ceramic tile floors in rest rooms. 2. Restroom: high dust lights, walls, and grilles. 3. High dust all horizontal and vertical surfaces not reached in night cleaning, such as pipes, light fixtures, door frames, etc. Spider webs should not be evident. 4. Dust all window blinds. 5. Strip, machine scrub, and reseal all vinyl composite flooring. Finished surface should provide level of appearance equivalent to a completely refinished floor. Wall base to be free of mop splash stains. This includes all Wet and Vinyl Floor Copy Areas. 6. Clean all interior doors on both sides. 7. Change out urinal screens or as needed. 8. Replace air freshener cartridges. Semi-Annually 1. Move all plastic carpet protectors and thoroughly vacuum under and around all desks and furniture. 2. Dust all ceiling air-conditioning, louvers and grilles not reached in nightly cleaning. Annually 1. Shampoo all carpeted areas of building. 2. Mop and apply Floor Restoring Polish to LVT flooring. 3. Machine scrub and polish concrete floors. 4. Wash all exterior and interior windows. 33 F. Corporation Yard - 10250 Iron Rock Way Two Story Office Building and Signs Shop within Warehouse 2 Employee Restrooms and 1 Warehouse Wash Station in Warehouse Approximately 25 Full Time Employees Cleaning – Monday thru Friday Areas required for cleaning and flooring material types are as follows: Vinyl Flooring: Restrooms, Conference Room, Break Area, Stairwell and Copy Room. Carpet Tiles: Office Area and Hallways. Services for this facility as listed below, with the frequency as noted: Daily Includes Two Story Office Complex and Signs and Marking Shop 1. Spot clean/vacuum all flooring and mats. 2. All hard surfaced floor areas shall be checked and appear clean. No visible spills, dust or garbage on the floor. Sweep/mop when visibly needed. 3. Clean all conference room and office door handles, door facings, push bas and push plates. 4. Spot clean walls, baseboards and directories. 5. Clean and wipe all elevator call button plates. 6. Clean and wipe warehouse water dispenser. 7. Clean and polish all elevator entrance door thresholds. 8. Clean Lobby and Employee entry doors metal trim, glass, sidelights, other interior glass (other than exterior windows) as needed. No fingerprints shall be visible at the start of the Business Day. 9. Clean Lobby Counter. 10. Conference rooms: Clean all tables, television remotes and chair arm rests. All chairs shall be repositioned under the table. 11. Push tenant employees’ chairs up into desks and return wastebaskets to the proper position (e.g., returned to the same position) if the office door is open. 12. Break Room: Clean sink, faucet handles, soap/paper towel dispensers, counters (this includes face of cabinets), table surfaces and coffee stations where applicable. All chairs in Break Room shall be positioned under tables. 13. Refrigerators: Clean exterior, doors and handles. 14. Microwaves: Clean exterior and interior. 15. Empty all waste receptacles. Plastic liners to be replaced on an as-needed basis, but not less than once per week. Clean inside and exterior of receptacle as needed. 16. Recycling: Transfer contents of recycling containers to appropriate master recycling receptacle. Clean inside and exterior of receptacle as needed. Cardboard designated for recycling shall be taken out for appropriate recycling as well. 17. Empty all organic receptacles to appropriate master receptacle. For all organic waste receptacles, empty and replace liner daily with 100% compostable bag. Clean inside and exterior of receptacles as needed. Dispose of organic waste, recycling waste, and trash waste in the outside commercial corresponding waste dumpsters. 18. Breakroom: Sweep and spot clean. 19. Restroom: Clean with a detergent/disinfectant and polish all sinks, faucet, counters, toilets and urinals including toilet hinges, handles beginning with seats (both sides) and working down. Use acid bowl cleaner in the interior of the toilets and urinals, making sure to clean the inner lip of closet and urinal. No streaks, stain spills, mineral deposits or soap residue shall be present at the start of the next business day. 20. Restroom: Clean all ledges, toilet stalls and doors and door pulls, partitions, and walls to remove fingerprints, streaks, smudges and foreign matter from all painted surfaces. 21. Restroom: Sweep and wet mop with a germicide on all floor areas. Rinse with clear water and dry buff to eliminate mop streaks. No streaks, stain, spills, mineral deposits or soap residue shall be present at the start of the business day. 22. Restroom: Check and refill all toilet tissue, toilet seat covers, paper towel dispensers, soap dispensers and air fresheners. 34 23. Restroom: Empty sanitary napkin disposal receptacles. Paper liners are to fit feminine protection dispensers in such a manner as to not overhang the top. 24. Restroom: Report all mechanical deficiencies, dripping faucets, and other problems to the CM. 25. Sign and Marking Shop: Sweep and spot clean, clean sink with a detergent/disinfectant, fill paper towel and soap dispensers, vacuum mats and empty waste receptacles. 26. All exterior entrances: Sweep and check area and remove all litter, dirt and debris, etc. 27. Custodial closets: Clean and arrange all equipment each night. Empty vacuum cleaner bags, check belts, sweep and mop floor. 28. Clean warehouse hand washing station and fill paper towel and soap dispensers. Weekly 1. Vacuum clean all carpeted areas. 2. Edge-vacuum all common area carpets. 3. Clean all entry thresholds removing all visible soil. 4. Sweep and mop Signs and Marking Shop and 2nd floor break and conference room floors. 5. Spot clean all doors, door frames, walls and light switches to remove other markings. 6. Lift and clean under all mats. 7. Dust all mullions and sills and other surfaces up to 84” high. 8. Restroom: Remove scale from all fixtures without damaging finish. 9. Restroom: Clean all baseboards with germicidal detergent. 10. Dust all low and high reach areas, including, but not limited to, structural ledges, mirror tops, partition tops and edges. Dust all ceiling air supply and exhaust diffusers and grilles. 11. Dust all windowsills, door louvers, wood paneling, molding, structural and furniture ledges, and chair rungs. Spot clean walls 12. Dust all picture frames, charts and similar hangings which are not dusted during regular nightly cleaning. Also, check/clean behind open doors and accessible spaces adjacent to printers and copiers. 13. South Stairwell: Rubber floor shall be swept cleaned and damped mop after 5:00 pm. Monthly 1. Clean/polish kick plates on doors. 2. Empty paper shredder or as needed. Quarterly 1. Machine scrub and disinfect all vinyl floors including rest rooms. 2. Restroom: high dust lights, walls, and grilles. 3. High dust all horizontal and vertical surfaces not reached in night cleaning, such as pipes, light f...