G6 CASB Call Center Software & Support

(Expired)

From: Federal Government(Federal)

Basic Details	Start Date 08 Jul, 2022 (22 months ago) Due Date 14 Jul, 2022 (21 months ago) Type Bid Notification Identifier PANMCC22P0000013111
Customer / Agency	DEPT OF DEFENSE (710897)DEPT OF THE ARMY (133362)AMC (72709)ACC (75093)MISSION & INSTALLATION CONTRACTING COMMAND (25863)FDO SAM HOUSTON (2815)W6QM MICC-FT KNOX (1696)
Attachments (2)	IB01 SSS for Call Center (8JUL22).pdf IA02 Draft SOW-FY21 CASB Call Center Software Draft (8JUL22).docx

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This is a non-personal supply as a services contract to provide hosted Call Center Software for the USACC G6 Helpdesk. USACC G6 is expanding the Helpdesk duties and requirements and now requires a robust call center to support all USACC G6 missions. This location of the call center will be based on Fort Knox, but support can be from a remote

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