Telephony Solution Provider

Buyer Contact: Houston Kirkland hkirkland@georgiasouthern.edu +1 912-478-0045 Description: Purpose of the eRFI This electronic Request for Information (eRFI) is being issued to solicit information from interested suppliers with respect to Telephony Solution Provider for the Georgia Southern University (hereinafter, the State Entity) as further described in this eRFI. The State Entity will use the information generated by this eRFI in conjunction with other information available to the State Entity to determine the solution that it is in the best interests of the State Entity to fulfill this need. Georgia Southern currently has a Avaya Communication Manager (CM8.x) implementation deployed across all campuses, which includes 5000 DIDs, 90 call center agents, TASKE call center management, OpenText voicemail and faxing. Georgia Southern is seeking information on a commercially available, off the shelf, Telephony

cloud-based solution to replace our current telephone system Overview of the eRFI Process The objective of the eRFI is to gather information to assist the State Entity in its consideration of available resources/methods to fulfill the need/goal identified above. The eRFI method is not a competitive solicitation method and, as a result, does not satisfy the requirement for competitive bidding. The eRFI method is no more than an information gathering tool and such information gathered may or may not be used by the State Entity to develop a competitive solicitation. Suppliers are not required to respond to an eRFI and a supplier¿s failure to respond to an eRFI will not prohibit the supplier¿s participation in any competitive solicitation that may result from the eRFI. However, suppliers are strongly encouraged to respond to eRFIs as this is a great way to ensure the State Entity is aware of the suppliers¿ available goods and services. 53900-eRFI-000000831-2024 RFI Under Evaluation Request For Information No Contract Issued Information Technology state 2024 NIGP Codes: 20655Integrated Hardware-Software IT, Turnkey Solution, Server and Mainframe Computer20832Customer Relationship Management Software (CRM), Microcomputer