Inbound/Outbound Call Services at TSTC - Statewide

Status: Posted Contact Name: Catherine Lopez Contact Number: 254-867-3734 Contact Email: catherine.lopez@tstc.edu Response Due Time: 2:00 PM Agency/Texas SmartBuy Member Number: 719 Days Solicited: 21+ Days for Solicitation Notice Solicitation Posting Date: 6/7/2023 Response Due Date: 6/29/2023 Last Modified: 6/7/2023 11:39 am Solicitation Description: Texas State Technical College (TSTC) is issuing this RFP to solicit proposals from qualified firms to provide assistance in a call center for both incoming and outgoing messages. The firm will handle inbound calls from prospective students, current students, parents, faculty, and staff. Calls may include inquiries related to admissions, financial aid, registration, student services, and general information. The call center may also handle outbound calls to follow up on inquiries, conduct surveys, and provide support to students. These services will be provided to all of the TSTC locations, physical and online, across the state of Texas.Interviews/Demos: The selection committee reserves the right to conduct interviews/demos for further evaluation. Interviews/Demos: The selection committee reserves the right to conduct interviews/demos for further evaluation. URL: Addendum: Class/Item Code(s): 91520-Call Center Services 91505-*Answering/Paging Services 91549-*High Volume, Telephone Call Answering Services (See 915-05 For Low Volume