Applications Analyst 2

Introduction The State of Connecticut/Department of Administrative Services-Bureau of Enterprise Systems and Technology/Application Services Division is looking to hire a full-time, Monday - Friday, 8a - 3:30p, Applications Analyst 2 ( IT Analyst 2) to join our team in designing, building, implementing and maintaining custom and COTS (commercial, off-the-shelf) applications. The application portfolio supports statewide business capabilities for Procurement, Collections, Licensing and Permitting, Learning Management, Fleet Management and others. Tools for success in this position include expert skills with C# and ASP.NET Programming Languages, Python, PowerShell, and SQL (Structured Query Language), as well as an understanding of fundamental technologies such as TCP (Transmission Control Protocol)/IP (Internet Protocol), HTTPS (Hypertext Transfer Protocol Secure), IIS (Internet Information Services) and DNS (Domain Name System). This position will also entail supporting small to

medium-sized applications to facilitate agency business processes and engagement with the public. Strong organizational skills and the ability to manage a diversified workload will be the order of the day. Selection Plan All applicants must include a resume within the "Resume Tab" of their application. (Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position. State employees currently holding the above title or those who have previously attained permanent status in this class may apply for a lateral transfer. Questions about these required documents or any other phase of this recruitment should be directed to the hiring agency's human resources office: Elena Vazquez, elena.vazquez@ct.gov. PURPOSE OF JOB CLASS (NATURE OF WORK) In a state agency Information Technology (IT) environment, this class is accountable for independently performing a full range of information technology tasks and project coordination work involving infrastructure systems support, security and application development in an IT environment. EXAMPLES OF DUTIES This position will be responsible for: • Working face-to-face with customers to fully understand their needs and addressing them using current and emerging technologies; • Working with the Applications Development team to design and deploy effective solutions to customer needs; • Working in an operations role with an emphasis on application programming and maintenance in a production environment; • Implementing, maintaining and supporting custom, web-based applications; • Problem-solving and troubleshooting, including performing root cause analysis to design preventative activities; • Working with Microsoft Office software including Word, PowerPoint, Visio, and Excel; • Proven project coordination skills and experience in planning, development, and implementation of projects with multiple objectives • Working with teams to support, redesign, and improve custom applications currently deployed in a production environment to meet evolving requirements in IT as we shift towards more modernized architectures, processes, and technologies; • Understanding client requirements and how they translate into application features and SLAs (Service-Level Agreements); • Working with teams to set specifications for new applications, designing creative prototypes according to specifications, and writing high quality source code to program complete applications within deadlines; • Assisting with writing scripts and queries that can provide environment self-healing capabilities; • Good written, verbal, interpersonal, and presentation skills; • Ability to communicate among technical and non-technical employees; • A customer driven approach and good customer management skills; • Ability to multi-task, work independently, work well under pressure, and be highly organized; • Ability to identify problems and apply creative solutions; • Adhere to configuration, release, and change management protocols; performs related duties as required. KNOWLEDGE, SKILL AND ABILITY Considerable knowledge of IT equipment and diagnostic tools; considerable knowledge of principles and techniques of systems analysis, design, development and programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of capabilities of computer technology; knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; knowledge of principles and techniques of software generation and programming; knowledge of practices and issues of systems’ security and disaster recovery; knowledge of computer operating systems; knowledge of project management principles and techniques; knowledge of principles and techniques of business information systems re-engineering; considerable technical problem solving skills; considerable logic and analytical skills; considerable oral and written communication skills; considerable problem solving skills; interpersonal skills; project coordination skills; considerable ability to analyze, troubleshoot and resolve data communications problems; considerable ability to write, test and debug computer programs; considerable ability to use programming development tools; considerable ability to prepare manuals, reports, documentation and other written materials; considerable ability to identify, analyze and resolve complex business and technical problems; ability to analyze and debug complex software programs. MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE Six (6) years of experience in information technology (IT) operations, programming, systems/software development or another IT related support area. MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE One (1) year of the General Experience must have been performing professional information technology work in such areas as: installation and support of microcomputer hardware, software and operating systems; analysis, design and development of information systems network hardware and software installation and support; network hardware and/or software problem diagnosis and resolution; performing any closely related professional IT function. NOTE:For state employees this is interpreted at the level of Information Technology Analyst 1. MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED 1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree. 2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience. PREFERRED QUALIFICATIONS The successful candidate will possess: • Five (5) years experience in application development; • Five (5) years experience in web-based applications and third-party Application Programming Interfaces; • Five (5) years experience with C# and ASP.NET Programming Languages and PowerShell; • Experience with SQL (Structured Query Language); • Technical experience in Restful Application Programming Interfaces. Conclusion AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.