Information Technology Service Management System Replacement

Bid Classification: Services Bid Type: RFP/NRFP Bid Number: P24-023 Bid Name: Information Technology Service Management System Replacement Bid Status: Open Published Date: Fri Mar 15, 2024 4:45:00 PM (PDT) Bid Closing Date: Tue Apr 16, 2024 2:00:00 PM (PDT) Question Deadline: Wed Apr 3, 2024 5:00:00 PM (PDT) Duration in months: 36 Negotiation Type: Refer to project document Condition for Participation: Refer to project document Electronic Auctions: Not Applicable Language for Bid Submissions: English unless specified in the bid document Submission Type: Online Submissions Only Submission Address: Online Submissions Only Public Opening: No Description: City of Prince George (the “City) is seeking proposals from qualified suppliers for the replacement of its existing Information Technology Service Management System (ITSM) software and for design and implementation of core ITIL support processes. The software is required to provide a full range of IT Support services, including but not

limited to incident, services request, service catalog, change management, asset management, desktop remote access and control, and knowledge base. In addition, while not in scope for the implementation, the software should have advanced AI capabilities and is scalable to provide Enterprise Service Management. The software will be aimed at improving usability, access, reporting, and functionality in order to significantly enhance the provision of IT support to City staff. Bid Document Access: Bid Opportunity notices and awards and a free preview of the bid documents is available on this site free of charge without registration. Please note, some documents may be secured and you will be required to register for the bid to download and view the documents. There is no cost to obtain an unsecured version of the document and /or to participate in this solicitation. Trade Agreements: Show Trade Agreements [+] Please refer to Tender Description or Tender Documents Categories: Show Categories [+] Information Technology ServicesGISComputer HardwareComputer SoftwareServers/Racks/Data Centre/StorageGPS Products Consulting Services - Professional Services Information Technology