Contact Centre Management Solution

Bid Classification: Services Bid Type: Request for Proposal Bid Number: RFP #244-09-23 Bid Name: Contact Centre Management Solution Bid Status: Open Bid Closing Date: Wed Apr 17, 2024 3:00 PM (PDT) Question Deadline: Wed Apr 10, 2024 3:00 PM (PDT) Electronic Auctions: Not Applicable Language for Bid Submissions: English unless specified in the bid document Submission Type: Online Submissions Only Submission Address: Online Submissions Only Public Opening: No Description: The City of Burnaby is requesting Proposals from qualified and experienced Proponents to provide and implement a contact centre management solution, specifically MS Dynamics 365, for the City's Customer Service Centre, as further detailed herein. The issue of these documents does not confer any licence or grant for any other purpose.ELECTRONIC SUBMISSIONS ONLY, shall be received by the on-line bidding system. Hardcopy submissions not permitted.Proponents are cautioned that the timing of their submission is based on when the Proposal is RECEIVED by the on-line bidding system, not when a Proposal is submitted, as transmission can be delayed due to file transfer size, transmission speed, etc. For the above reasons, it is recommended that sufficient time is given to complete your submission and to resolve any issues that may arise. The closing time and date shall be determined by the on-line bidding system’s web clock.Late submissions are not permitted by the on-line bidding system.Proposals will not be opened in public. Bid Document Access: Bid Opportunity notices and awards and a free preview of the bid documents is available on this site free of charge without registration. Please note, some documents may be secured and you will be required to register for the bid to download and view the documents. There is no cost to obtain an unsecured version of the document and /or to participate in this solicitation. Categories: Show Categories [+] Information Technology ServicesComputer