FY21 RFP 58821006 for WIC Appointment Reminder Services

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Register to iowagrants.gov  -388123-FY21 RFP 58821006 for WIC Appointment Reminder Services Nutrition Application Deadline: 01/11/2021 4:00 PM  

Award Amount Range:Not ApplicableProject Start Date:04/01/2021Project End Date:03/31/2024Award Announcement Date:02/11/2021Eligible Applicant:
Program Officer:Melana HammondPhone:515-281-4900 xEmail:melana.hammond@idph.iowa.govCategorical Area:  Description  
It is the responsibility of the Applicant to review all Attachments listed below for additional details regarding this Funding Opportunity.
The issuance of this Funding Opportunity in no way constitutes a commitment by IDPH to award a contract.
The Iowa Department of Public Health has discovered that the Funding Opportunity for Request for Proposal (RFP) 58821006 was inadvertently posted in the wrong Program Area

and has now been changed from Chronic Disease Prevention to Nutrition.
Please note that due to the change in Program Areas, the system created a new Funding Opportunity number in IowaGrants for RFP 58821006. The Funding Opportunity (FO) number was changed from 385103 to 388123.  Questions that was posted on FO 385103 has been posted in the Attachment Opportunity Component of this RFP.  Any additional questions to this RFP should be posted in the Questions Component for agency response.
Excerpts from the RFP:
Purpose
The purpose of this Request for Proposal (RFP) # 58821006 is to solicit applications that will enable the Iowa Department of Public Health (referred to as Department) to select the most qualified applicant to provide appointment reminders and other customized messages to Iowa WIC participants.
Schedule of Important Dates  (All times and dates listed are local Iowa time.)
The following dates are set forth for informational purposes.  The Department reserves the right to change them.

EVENT
DATE
RFP Issued
12/1/2020
Written Questions and Responses 
Round 1 Questions Due:
Responses Posted By:
12/8/2020
12/15/2020
Round 2 Questions Due:
Responses Posted By:
12/29/2020
1/5/2021
Applications Due
1/11/2021 by 4:00 PM Local Iowa Time
Post Notice of Intent to Award
2/11/2021     Attachments  Click on the File Name to open attachment 
DescriptionFile NameFile SizeA RFP 58821006 FY21 WIC Appointment Reminder ServicesA RFP 58821006 FY21 WIC Appointment Reminder Services.pdf255 KBB IowaGrants Registration InstructionsB IowaGrants Registration Instructions.pdf874 KBC IDPH Application Instruction GuidanceC IDPH Application Instruction Guidance.pdf1.9 MBD Draft FY21 WIC Appointment Reminder Services Contract TemplateD Draft FY21 WIC Appointment Reminder Services Contract Template.pdf196 KBE Draft FY21 WIC Appointment Reminder Services Application Score ToolE Draft FY21 WIC Appointment Reminder Services Application Score Tool.pdf195 KBF Appointment File LayoutF Appointment File Layout.pdf95 KBG Response File LayoutG Response File Layout.pdf78 KBRound 1 WIC Appointment Reminders Questions and ResponsesRound 1 WIC Appointment Reminders Questions and Responses.pdf72 KB   Website Links  Click on the URL to go to website 
  Questions  
Submitted DateQuestionAnswer12/16/2020What does the Iowa Department of Public Health like and dislike about its current process?In the response to question #2 in the Round 1 WIC Appointment Reminders Questions and Responses document posted December 9, 2020 the answer clarified that IDPH does not currently provide reminder services and has not in the past.12/16/2020Does the Iowa Department of Public Health have a current means of providing the optional services described on page 20 of the RFP?No. IDPH does not currently provide reminder services and has not in the past.12/17/2020Will the chosen vendor be required to add an "opt-out" link for participants who do not want the reminder service?An opt-out link is expected of the reminder service.12/17/2020Is two-way SMS text messaging a requirement for this program?Secured two-way messaging is listed as an optional service in section 2.02 of the RFP.12/22/2020How does the program manage the consent language or opt-out language?Not applicable. IDPH does not currently provide reminder services and has not in the past.12/22/2020Do the participants grant WIC consent to send them emails, telephone calls, etc.?WIC participants may request in the clinic not to be called by phone, when this is requested the logic which builds the output file does not include that participant’s information in the file IDPH would provide to the vendor. Email messages are not being requested, be sure to carefully review section 2.02 of the RFP for the core and optional services sought.12/22/2020Do the vendor need to provide opt-out language on email or text messages for the participants to unsubscribe?Email messages are not being requested, be sure to carefully review section 2.02 of the RFP for the core and optional services sought. Opt out functionality would only apply to text messaging, as addressed in question #3 above.12/22/2020Does WIC require real-time notifications?This would apply only to the ad-hoc messaging described as an optional service in section 2.02 of the RFP. In regard to ad hoc messages, if opted for, IDPH would prefer the ability to schedule OR send as real-time. For example, a real time message would be preferred if sending a message to notify participants of an unexpected clinic closure.12/22/2020Can calls and texts be initiated from an offshore contact center outside of the United States?No, calls and texts cannot be initiated from an offshore contact center outside of the United States.