Customer Service Training

Project Title Customer Service Training Invitation # 2022-1021 Bid Posting Date 09/28/2022 4:38 PM (PDT) Project Stage Bidding Bid Due Date 10/27/2022 4:00 PM (PDT) Response Format Electronic Project Type RFP (Request for Proposal) Response Types Response File Type of Award Lump Sum Categories 91800 - Consulting Services 95200 - Human Services 95800 - Management Services 95874 - Personnel Management Services 96130 - Employment Agency And Search Firm Services (Including Background Investigations And Drug Testing For Employment) 96153 - Marketing Services (Incl. Distribution, Research, Sales Promotions, Etc.) 96161 - Public Speaking Services 96162 - Personnel Services (Not Employment) License Requirements Department Purchasing Address 2000 Main Street Huntington Beach, California County Orange Bid Valid Liquidated Damages Estimated Bid Value Start/Delivery Date Project Duration Pre-Bid Meeting Information Pre-Bid Meeting No Online Q&A Online Q&A Yes Q&A Deadline 10/06/2022 4:30 PM (PDT)

Contact Information Contact Info Jennifer Anderson 714-374-1569 jennifer.anderson@surfcity-hb.org Bids to Owner's Agent Description Scope of Services In order to effectively implement the City’s Strategic Priorities and provide exceptional, world class customer service to the City’s internal and external customers, the Office of the City Manager is seeking a highly experienced and professional consultant/consulting firm(s) that can assist the City to develop and implement a Customer Service Training program tailored to the City’s “OneHB” goals for all City employees. The main objective of this training is to foster a value-driven customer service culture at the City of Huntington Beach throughout the organization, which will be nurtured by executive and senior leadership and permeate every aspect of what the City does and at every touch points of the City with its residents, businesses, and community members. The success of the Customer Service Training will be measured by monitoring City staff and conducting third party surveys with the City’s key stakeholders, vendors, and residents. Ultimately, “OneHB” exceptional customer service to the HB community will result in municipal excellence and enhanced public trust. Other Details Notes Special Notices Local Programs & Policies Place eBid