Contact Center Services

Advertisement Detail   State Board of Administration Invitation to Negotiate Contact Center Services Advertisement Number: 21-03 Version Number: 005 Advertisement Begin Date/Time: 07/15/2021 - 12:00 P.M. Advertisement End Date/Time: 01/04/2022 - 12:00 P.M. Mod: 12-22-2021 01:13:59 Last Edit: Wednesday, December 22, 2021 at 01:15:07 P.M.   Commodities: 43221500 Call management systems or accessories 43231501 Helpdesk or call center software 80172000 Professional communication services 81161700 Telecommunication Services 83111507 Call centre bureau services   This Invitation to Negotiate (ITN) has been issued by the Board, pursuant to Section 287.057, Florida Statutes, to obtain written offers for services (Responses) from qualified firms (Respondents) to provide multilingual CRMcontact center operational services.All questions related to this ITN must be directed to the ITN Administrator by email at:

href="mailto:ITNInfo.Prepaid@MyFloridaPrepaid.com">ITNInfo.Prepaid@MyFloridaPrepaid.com Invitation to Negotiate will be opened at the below address at 02:00 P.M., August 25, 2021. Please direct all questions to:Alexandra BlantonPhone: (850) 413-1413 1801 Hermitage Blvd. Suite 210Tallahassee FL, 32308 Email: ITNinfo.prepaid@MyFloridaPrepaid.com Any person with a disability requiring special accommodations at the pre-solicitation conference and/or bid/proposal opening shall contact purchasing at the phone number above at least five (5) working days prior to the event. If you are hearing or speech impaired, please contact this office by using the Florida Relay Services which can be reached at 1 (800) 955-8771 (TDD).   Invitation to Negotiate will be opened at the below address at 02:00 P.M., August 25, 2021.   Please direct all questions to: Alexandra Crenshaw Phone: (850) 488-8514   1801 Hermitage Blvd. Suite 210 Tallahassee FL, 32308   Email: iitninfo.prepaid@myfloridaprepaid.com   Any person with a disability requiring special accommodations at the pre-solicitation conference and/or bid/proposal opening shall contact purchasing at the phone number above at least five (5) working days prior to the event. If you are hearing or speech impaired, please contact this office by using the Florida Relay Services which can be reached at 1 (800) 955-8771 (TDD).   The Department reserves the right to reject any and all bids or accept minor irregularities in the best interest of the State of Florida.   Certified Business Enterprises are encouraged to participate in the solicitation process.   Pursuant to Section 287.057(23), Florida Statutes: Respondents to this solicitation or persons acting on their behalf may not contact, between the release of the solicitation and the end of the 72-hour period following the agency posting the notice of intended award, excluding Saturdays, Sundays, and state holidays, any employee or officer of the executive or legislative branch concerning any aspect of this solicitation, except in writing to the procurement officer or as provided in the solicitation documents. Violation of this provision may be grounds for rejecting a response.   Downloadable Files for Advertisement VersionDescriptionTypeRequired Original Invitation to Negotiate 21-03 ITN Document FINAL (Open/Save/View) Complete Document Original Invitation to Negotiate Appendix A - Written Response Packet FINAL (Open/Save/View) Complete Document Original Invitation to Negotiate 21-03 Appendix B - Request for Clarification (Open/Save/View) Complete Document 002 UPDATED 07.16.21 --- Invitation to Negotiate 21-03 ITN Document FINAL (Open/Save/View) Amendment 003 Invitation to Negotiate 21-03- Written Request for Clarification Response FINAL (Open/Save/View) Complete Document 004 Invitation to Negotiate 21-03 ITN Document AMENDMENT (Open/Save/View) Amendment 005 ITN 21-03 - NOTICE OF INTENT TO AWARD (Open/Save/View) Complete Document indicates a required (not withdrawn) file   For questions on a specific bid advertisement, contact the agency advertisement owner. Advertisements include the contact information for the agency advertisement. The agency advertisement owner is the point of contact for vendors with specific questions.