Home Energy Assistance Program Software Solution

"STATE OF NEW HAMPSHIRE\nDepartment of Energy\nDOIT #2024-060\n\nOVERVIEW AND SCHEDULE OF EVENTS\n\n5.1 RFP Addendum.............u..ussussssssesseensennsennnsnnnsnnnnennennennnnnnnsnnnnennennnennnnnnsnennnenneenennnnnnnnnan 17\nEw Non-ColDiit ae ae ae 17\n5.3 Property of the State.........seenssesseessnesnnnnnnennnnnsnnennnennnnnnennnnnnnnennensnnensnnnsnsnnnnennnnensnanennen 17\n5.4 Confidentiality of a Proposal ................uusnseesssessseessseenneessnensnnnnnnnnnennenensnnnnnnnnnennennnnnn nennen 18\n5.5 Public Disclosure ................ssuusssessensenssennnnsnnnsnennennennnennennnnsnnnnennennennnnnnsnnnnennennsennennnn nn 18\n5.6 Electronic Posting of Resulting Contract..............ceseeessssesssessnnnnnnnnnnennnnnnnnnennennennnnnnnennnen 20\n3.7 Nan- Dont nenn en nn TEE TEEN 20\n5.8 Proposal Preparation Cost.........uueesseesssesnsesnneennnnsnnnennnennnnnnensnnnnnennennnnensnnnsnnnnnennnnnsnanennnn 20\n3.9 Ethical Requirements

.........useecssessssessnssnsnenneennnnnnnnnnnnnnnnnnnnsnnnnnnnnnennnnensnnnnnsnensenennnsnennnnnn 20\n5.10 Debarment.................enseensesssessesnensensennnennnnnnnnnnnnnensennennnnnnnnnonnennennsennnnnnnsnennnennennsennennnnnan 21\n5.11 Challenges on Form or Process of the RFP ..................uusssnssennseessnnsnennnsennneennnnnnnen nennen 21\nBERLION &: CONTEAZT TERM3 AND AWART nn unanenan 22\n6.1 Non-Exclusive Contract......uessssssssessensssssnnnnnnnnnnennnnnnsnnnnnnnnennnnnnsnnnnnnnnneenenensnnnnnnensennsnannnn 22\n6.2 Award......eeessesssesssesnnsnenseensennnesnnnnnonnnennnensennnsnnnsnennensennennnsnsnnennensennnennnnsnnnsnennensennsennn san 22\n6.3 Anticipated Contract Term .........uuucsssssssesssennsessnensnnnnnnennnennsnensnnnnennnennnnnnnnnensennnennsnensnennnann 22,\n6.4 Standard, Comiraet: TartmE zo. an ma re nu0\u2014 22\n6.5 Related Documents Required ...........uuesssssseessseensenssnnennnnennennnennnnnnnennennnnensnnsnsnnnnennnnnsnanennnn 23\n6.6 Required Insurance ......uuuuucesssssssesssenssnssnesnnennennnnnnnnnnnnnnnennnnnnsnnnnnensennnnnsnnsnsennnnnsnnensnannnann 23\nAPPENDIX A: VENDOR CONFERENCE REQUIREMENTS - NOT APPLICABEE................... 25\nAPPENDIX B: BUSINESS/TECHNICAL REQUIREMENTS AND DELIVERABLES ................. 26\nStatement A Wirk aan 26\nData Location .........uesseessessssssessensennsnsnennnnsnennennennnennennnnsnennennnensennnnnnennnnnnensensennnensnesnensnenneensennsennnsna 26\nBackground Checks.............ssssseesssensnenssnensnnsnnennnennnnensnnnnnnnnennsnensnnnnnnennnennennsnnnsnsnenseensnnnsnnsnnnnsnnn 27\nBusiness Requirements/Technical Requirements .............uuuusssessssssensnsennneennnensnennnsnnnnennnnnnnnn nenn 27\nActivity, Deliverable, or Milestone...............u.ussssssssesnseensnensnnnnnnnnnennnnnnnnnnnnnnnennnnnnnnnensnensennnennnnnnnen 27\nAPPENDIE& 5 TOPIGS FOR MANDATORYT BESPONSES un auuneunuen anenen anunann 29\nC-1. Proposed Solution .........uueesssesssseenseensnessneennnnnnnennnnnsnnnnnennennnensnnnnnennensnnnsnnsnsnnnnensnnnsnanennen 30\nC-2. Vendor\u2019s Technical, Service and Project Management Experience... 31\nC-2.1 Security and Protection of Data ...............uusssesssseessenssessnnsnennnnnnnnennnnennnnnnnnnnennnnensnnnnsnnnnennnnanenn 3l\nC-2.2 State Personnel and Training..................uesssesssenesseensessnnsnnnennnnnnennsnensnnnnennnennnnensnnnnennnennsnanenn 33\nDaB Pro Fr en nennen en. EEE TEE 34\n\n" "STATE OF NEW HAMPSHIRE\nDepartment of Energy\nDOIT #2024-060\n\nOVERVIEW AND SCHEDULE OF EVENTS\n\nC-2.4 Project Management..........ucssessssesssnssseennnnnsnnsnnnnnnnnnnnnnnnnsnnnnnsnnnnennsnensnnnensennnennsnensnsnsnsennnennsnanenn 36\nC-2.5 Ongoing Operations For Vendor Hosted Solution..............uessseesssesssenesnennneensnensnennnennnennnnnn nen 38\nAPPENDIX D: STANDARDS FOR DESCRIBING VENDOR QUALIFICATIONS .................... 42\nD-1. Vendor Qualifications.........seeeseseessseeessneessnneesnnnensnnnnnnnnnensnnnnnnnnnnnnnnnnsnnnnsnennsnennennennsnnnensn nenn 42\nD-2. Required Information on Corporate Qualifications ...........seseesseerseensenneesnnesnnnnnennenne nennen 42\nD-3. Team Organization and Designation of Key Vendor Staff.................uenennnennnnennneen 43\nAPPHNTITX Fa PEICNnnenen. enenn annnnanunn snnanen nsnn sunen umananan 45\nE-1. Prieing........eeesssssseeessensnessnensnnnnnnnnnnnnnnneennnnnnnnnnnnnsnnnnnensennnensnnennnensensnnnsnnnsnsnnnnensnnnsnanenaen 45\nE-1.1. Activities/Deliverables/Milestones Pricing .................uesssenseenseeseneesnneenneenneennnnennee nennen 45\nE-1.2. Hardware Pricing .................0uussesssessseesnsennnenssnensnnnnnnnnennnnnnsnnnnennnennnnnnsnnnensnnnnennsnnsnnnsnsnnnnnn 46\nSoftware License Pricing ...............u0ussuusssesssensnsennnnnnnnsnnnnnennnnnnnnnnnnnnennnensnnsnnnnnennnnensnnsnennsennnnanenn 47\nBaftwars \u00d6perafiars, Mainterrange and Buppari Fitness 47\nHosting Pricing.................0nseesessnenensennnenssnensnnnnnnnnennsnnsnnnnnnnnennnnensnnnnnnsnnennsnnnnsnsnsnensenennnsnensnnnnnnnn 48\nOther Costs......uuesssssesssensennsennnnsnnesnensnennnnnsennnsnnnnannnensonnnennnsnnnnnennensonnennnnnnssnennensonnsennnsnnsnennnonsennnnnnn 48\nImplementation Pricing Summary ........uesssssssssnssnensnensnnnnnnennnnensnnnnennnennnnnnnnnnnsnnnnennsnnsnnnnnnennnn 48\nVendor Staff, Resource Hours and Rates Worksheet ..............uuuuuseeeesensssesneennessensnnnnnnnnnnnnnnennnnnennnnnnnn 49\nFuture Vendor Rates............uuruesseessesssessnesnensensennnennennnnsnennennnensennnsnnennnnnnenneensennnennnesnennnenneensennsennnsna 50\nProposed State Staff Resource Houss ..........u22sssssessseessnensnensnnennnennnneesnnnnnnnnennnnennnnnnsnennenennnsnensnnnnnenn 50\nAPPENDIX F: DOIT INFRASTRUCTURE & SECURITY ............uueeessssessssnsesessnnnnenennnne nennen 52\nF-1. Technical Architecture.............esessseessensseessnessnnnnennnennnnennnnnnennnennnnensnnnnsennnennnnnsnnnensennnn 32\nF-Ll, Siate Network Einen nn u a nanG 32\nF-1.2. Internet Access.....ussssssessssnnssnnnnsnnnensnnnesnnnnnsnnensnnnnensnsnnnsnnenssnsnnnsnsnensnnensensnnssnsenssnseesnnnsnsnann 32\nF-1.3. VMware ....eenessssssersnnssnnesnnennnnesnnensnnennennnnennnnnsnnennnennnnennnensnnennsernnnennnensnnsensernnnernnensnnennennnnen 52\nF-1.4. Oracle.........ueeesssssensenssenssnsnnnsnnnnnennennnennnnnnnsnonsennennsennennnsnennnennennsennnnnnennnsnnensnensennsennnnnnan 52\nF-2. Future Systems Environment.........uerseessesssesseesnessensennsennnnnnnnennennennsennnnnnnsnennenneensennennnnnnan 53\nPl EEE nen een EEE. EEE TEEN EEE EITENAE a3\nAPPENDIX G: MERCHANT CARD SERVICE........uesensesseeseennnseennnnneennennennnnnnne nennen 54\nAPPENDIX H: TERMS AND DEFINITIONS ...............220002ssssseessssnnennessnnnnensnnnnnnnenennnennennnne nennen 55\nAPPENDIX I: P-37 AGREEMENT AND EXHIBITS ...............seessssessnsnneessnnnennensnnennnnnnnnnennnnennnnn 60\n\niii\n" "STATE OF NEW HAMPSHIRE\nDepartment of Energy\nDOIT #2024-060\n\nOVERVIEW AND SCHEDULE OF EVENTS\n\nSECTION 1: OVERVIEW AND SCHEDULE OF EVENTS\n1.1. Executive Summary\n\nIntroduction: The New Hampshire Department of Energy (DOE) was established effective\nJuly 1, 2021. It was created by the New Hampshire legislature to promote and coordinate\nenergy policies and programs in the state. The management of the Fuel Assistance Program\n(FAP), Weatherization Assistance Program (WAP) and the Electric Assistance Program\n(EAP), collectively the programs, is the responsibility of the DOE. Five Community Action\nAgencies (CAAs) partner with the DOE for this citizen service. The CAAs and DOE rely on\nsoftware and data as the central program management system to perform client intake, manage\nthe eligibility process, perform income verification and generation of benefits, as well as\nvendor communication and auditing. The FAP and EAP programs support more than 30,000\nhouseholds every year. Our request will centralize departmental oversight and replace the\nobsolete software system currently used by the programs.\n\nThe State of New Hampshire, acting through the Department of Information Technology and\nin partnership with the DOE, is releasing this Request for Proposal (RFP) to procure a cloud-\nbased Software as a Service solution for the Home Energy Assistance Programs Software\nSolution (HEAPSS) to service and deliver, in coordination with five Community Action\nAgencies, the federally funded FAP the federally funded WAP, and the ratepayer funded EAP.\n\nThe Vendor will be responsible for all aspects of the Project, including, but not limited to:\n\nAll services, software, configuration, and development and ongoing support associated with\nthe implementation ofthe HEAPSS application and its associated business process impacts.\n\nScope of Work (SOW) Overview\n\nThe State seeks to acquire, under contract, a cloud-based Software as a Service solution that\nprovides user web portal access and service. The solution must service internal agency staff,\nclients, and remote partners. The solution must accommodate flat file and non-normalized Sql\ndata importation as a product of this RFP. Each Proposal must present software that can fully\nsupport and integrate existing data and deliver the required functionality listed in Appendix B:\nBusiness/Technical Requirements and Deliverables.\n\nThe system supports the administration of benefit client qualification, program payments,\noverall program benefits and demographic reporting for 30,000+ beneficiaries. The scope of\nthe program includes federal and State of New Hampshire process changes, reporting, and year\nto year changes in client benefits or requirements. Reporting conformance for current and past\nyear-over-year activity is of critical importance for tracking operations, budget, and client\nbenefits.\n\nPage 1 of 64\n" "STATE OF NEW HAMPSHIRE\nDepartment of Energy\nDOIT #2024-060\n\nOVERVIEW AND SCHEDULE OF EVENTS\n\nGoals and Objectives for DOE - New Hampshire HEAPSS:\n\nImproved efficiency of program implementation for FAP/WAP/EAP.\n\nImproved application access \u2014 multiple browser support, security, and reporting.\nFaster and more consistent delivery of FAP/WAP/EAP services to clients.\nImproved State managerial control and oversight of FAP/WAP/EAP.\n\nGreater quality, consistency, and accessibility of information available to State\nadministrators and sub-grantees (CAAs).\n\nEfficient and reliable federal, state and program specific ad-hoc reporting.\nImproved integration with leveraged low-income weatherization programs.\nSmooth transition to new system through effective change management.\nElimination of redundant data and systems.\n\nRemainder of this page intentionally left blank.\n\nPage 2 of 64\n" "STATE OF NEW HAMPSHIRE\nDepartment of Energy\nDOIT #2024-060\n\nOVERVIEW AND SCHEDULE OF EVENTS\n\n1.2. Schedule of Events\n\nThe following table provides a Schedule of Events for this RFP through contract finalization\nand approval. The Agency reserves the right to amend this Schedule at its sole discretion and at\n\nany time through a published Addendum.\n\nSCHEDULE OF EVENTS\n\nEVENT\n\nRFP Released to Vendors/Inquiry Period\nBegins\n\nDATE & TIME (ET)\n02/16/2024\n\nVendor Inquiry Period Ends (Final Inquiries\ndue)\n\n02/29/2024 @ 4:30 PM EST\n\nFinal State Responses to Vendor Inquiries\n\n03/14/2024 (@ 12:00 PM (Noon) EST\n\nFinal Date and Time for Proposal Submission\n\nAnticipated Effective Contract Date\n\nRemainder of this page intentionally left blank.\n\n04/16/2024 (@ 12:00 PM (Noon) EST\nJune 2024\n\nPage 3 of 64\n"