CALL CENTER SERVICES

Current User: Home Biznet Menu Log In/Out Search Search Results Results Detail SCP Solicitation Details State Contracting Portal Solicitation Details Organization Connecticut State Colleges and Universities Project/Solicitation # CSCU -1810 Solicitation Type Request for Proposal Due Date 06/08/2018 Set-Aside NO Qualified Partnership NO Summary CALL CENTER SERVICES Contact Name Douglas Ginsberg E-Mail dginsberg@commnet.edu Phone (860) 723-0107 FAX (860) 723-0006 WebSite http://www.ct.edu/finance#bids Additional Description The Connecticut State Colleges and Universities (“CSCU”) seeks proposals from experienced and qualified organizations to provide Call Center Services in accordance with the Scope of Work specified in this Request for Proposal (RFP). CSCU desires to partner with a company to provide telephone, chat and e- mail support services to

handle calls for Student Support Services (e.g., Admissions; Advisement; Financial Aid; Bursars Office and/or Registrar, Referral Services, and general Institution information). Proposals should address these areas. While the above named services are separate functional areas within CSCU, transparent Student Support Services call support is required for anyone requesting assistance. Services are required to support students, faculty and staff. CSCU is looking for a tiered business model that will include clear escalation policies, knowledge management, service level agreements, data analytics, metrics and extended hours of support. In addition to the response component, proposals should define how the selected vendor will reach out to student prospects based on lists provided by CSCU, as well as to students identified through leads generated by CSCU recruitment and marketing campaigns. Documents Call Center Services The Department of Administrative Services - Business Network. Review our Privacy Policy Need to contact us? Send e-mail to DAS Web Design All State disclaimers and permissions apply.