Voice of the Customer Surveys

(Expired)

From: MerX(Federal)

Basic Details	Start Date 31 Oct, 2023 (6 months ago) Due Date 14 Nov, 2023 (5 months ago) Type Bid Notification Identifier Voice of the Customer Surveys
Customer / Agency	Ontario Shared Services

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Voice of the Customer Surveys Project Description :The OCRC presently tracks Consumer and Licensed Cannabis Retailers (“Retailers”) satisfaction and feedback to highlight pain points and areas of opportunities to improve the customer journey and provide a frictionless experience for customers through the Consumer (“OCS.ca”) and Retailer Wholesale (“B2B”) portals. The OCRC is seeking the provision of services from a proponent to support the on-going collection and sharing of insights and research project delivery to support the following OCRC stakeholder channels: 1) Consumer Stakeholder Channel 2) Retailer Stakeholder

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