What
Where
IVA Support Services
(Expired)From: Federal Government(Federal)
 Basic Details |  Start Date28 Aug, 2023 (8 months ago) Due Date27 Sep, 2023 (7 months ago) TypeBid NotificationIdentifier23-229 | ||||
 Customer / Agency | |||||
Attachments (1) | |||||
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Services shall enable FEMA to extend the use of the IVA system that has been supporting the COVID-19 Funeral Assistance program since 2021. The IVA system shall be designed to effectively understand and respond to a caller’s verbalized inquiries, providing appropriate answers and guidance to the caller. Callers shall receive an immediate improved in call experience through elimination of complex menus, personalization for specific callers, self- service automation, and identification of distressed callers.The IVA solution shall route calls to the correct agent to handle the caller’s needs as appropriate. The CFNRL IVA system must operate non-stop, providing caller assistance even when agents are not available (evenings, weekends, and
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Location
Country : USA
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